Technical Support Specialist
Location
Ukraine
Posted
8 days ago
Salary
0
Seniority
Junior
Job Description
Technical Support Specialist
Team Centro
• Onboard new clients and helps them integrate our API & launch payment methods • Investigate client-reported incidents & assist with questions via ticketing system • Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch) • Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues • Escalate requests to appropriate teams and facilitate/track them through resolution • Contribute to internal documentation
Job Requirements
- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English level - B2-C1 (written and spoken)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira.
- Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Nice to have: Experience with API testing tools (e.g. Postman)
Benefits
- Stable salary and official employment
- Paid time off and holiday gifts
- Corporate insurance and English courses (after the probation period)
- Opportunity to join a growing international payments business
- Flexible work environment
- Career growth
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Technical Support Specialist
ABBHelping industries outrun with our leading technologies in electrification and automation. go.abb/outrun
• Provide remote technical support as well as site support when required. • Utilize problem-solving, written, and verbal communication skills to support customer issues. • Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions. • Manage multiple customer issues with responsive follow-up and confirmation of closure. • Conduct service work within the USA (travel expected to be less than 10% of the time).
• Develop automations for the Support/Operations team • Ensure uptime of support servers by keeping the team's critical automations running • Identify operational gaps and resolve them with automations • Represent the Support team in technical projects with other departments • Support the implementation of AI, bots and automations in support operations • Create reports for internal stakeholders
• Develop automations for the Support/Operations team • Ensure uptime of support servers, maintaining the area’s critical automations • Identify operational gaps and resolve them with automations • Represent the Support team in technical projects with other departments • Support the implementation of AI, bots and automations in customer service • Create reports for internal clients
Technical Support Representative – Tier I
UniguestConnected content, deployed everywhere, engaged audiences.
• Deliver friendly, professional technical support via phone and remote tools. • Troubleshoot Windows PCs, networking issues, and Uniguest software. • Diagnose technical problems and guide customers to successful resolutions. • Collaborate with teammates to resolve complex issues and share knowledge. • Create a positive customer experience with every interaction.
