• Responsible for the Project Management of the EROS migration projects. • Responsible for Month-end Support including monitoring jobs and resolving issues related to jobs. • Assist the Business with EROS Copyright configuration for new label acquisitions. • Manage the Copyright application projects like new versions implementation. • Execute the EROS Copyright Change Management process. • Support for Copyright Audits (data extract and data reconciliation).

Role Description As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb's tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. - Define and drive Airbnb's approach to tickets. - Identify which partners and categories matter most. - Maintain a deep, current understanding of the ticketing market, including: - Tours - Activities - Attractions - Live events - Build financial models, performance frameworks, and operational analyses. - Work across Product, Marketing, Supply, Finance, and Partnerships. - Build and maintain strong relationships with internal and external stakeholders. - Continuously identify new levers to accelerate supply activation and tickets sold. Qualifications - 12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company. - MBA preferred. - Genuine analytical depth with proficiency in Excel; SQL experience strongly preferred. - Product fluency with experience influencing product roadmaps. - Marketing fluency with experience in demand-side programs. - Experience in or adjacent to the ticketing technology ecosystem. - Operates effectively without direct authority. - A self-starter who continuously learns. - Outcome-obsessed with a focus on metrics that matter. - Exceptional communicator. Requirements - Ability to build complex financial and operational models. - Experience in translating complex findings into clear, actionable recommendations. - Strong working relationships across functions and levels. - Comfortable finding answers in places others haven't looked. Benefits - Base pay range: $204,000 — $249,000 USD. - Eligible for bonus, equity, benefits, and Employee Travel Credits. Company Description Airbnb was born in 2007 and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals globally. The New Initiatives Team is Airbnb's internal engine for building new businesses, working across every function to turn insights into outcomes.

Role Description We’re looking for a Homeowner Experience & Business Operations Coordinator to play a key role in managing communication between homeowners and our internal teams. This position ensures smooth homeowner interactions, accurate CRM management, and operational efficiency across both the Homeowner Experience and Business Development departments. You’ll help maintain our reputation for professionalism, responsiveness, and care - while supporting internal teams with the data and reporting they need to grow the business. Your Main Responsibilities: - Homeowner Communication (Primary Focus) - Manage shared inboxes and CRM systems (HubSpot, Front, Mail Chimp, Beyond, Breezeway, Vintory), ensuring all inquiries are responded to promptly and routed correctly. - Draft and distribute property owner updates, newsletters, and communications. - Maintain accurate homeowner contact records and databases. - Track and report on homeowner experience metrics, including response times and satisfaction scores. - Prepare and format monthly homeowner communication summaries and reports. - Business Development Support - Support the BD team by tracking, qualifying, and organizing incoming leads. - Keep CRM pipelines up-to-date with lead status and activity. - Prepare weekly reports on lead conversion, pipeline health, and outreach performance. - Assist in scheduling discovery calls, demos, and internal follow-up meetings. - Coordinate cross-departmental handoffs between marketing and sales teams. - Administrative & Reporting - Compile and distribute performance summaries for leadership (homeowner satisfaction, BD conversion rates, and operational efficiency). - Ensure data accuracy across all systems and documentation. Mandatory Reporting Requirements - You will be responsible for compiling and reporting the following weekly and monthly metrics: - Homeowner and lead response times. - Accuracy and completeness of CRM data. - Satisfaction and feedback summaries from homeowners. - Efficiency metrics for BD support (reports delivered, meetings scheduled, data accuracy). Qualifications - Excellent written and verbal English communication skills. - 2+ years in administrative, homeowner-facing, or CRM-based support roles. - Strong attention to detail, multitasking, and organization. - Empathetic, professional communication style suited to homeowners and internal stakeholders. - Self-motivated and comfortable working remotely. Requirements - Experience with CRM tools such as HubSpot, Vintory, or Front. - Proficient in Google Workspace or Microsoft Office Suite. - Strong reporting and data analysis capabilities (Sheets, Excel). Preferred Qualifications - Prior experience in the vacation rental or property management industry (Guesty). - Familiarity with business development, marketing automation, or customer support tools. - Understanding of homeowner communication best practices and satisfaction metrics. Availability & Flexibility - Standard Monday–Friday schedule with occasional flexibility for time zone coordination. - Occasional meeting participation outside core hours may be required to align with global teams. Technical Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

• Administer and maintain the firm's key business platforms, including HubSpot, FYI, Xero and Xero Practice Manager. • Maintain accurate, reliable & well governed data across the relevant teams / platforms etc. • Coordinate onboarding and offboarding activities for clients and employees, including system setup, user access, record maintenance and administrative support to ensure a seamless experience. • Maintain Standard Operating Procedures (SOPs), user guides, operational documentation and system processes. • Provide day-to-day administration for the firm's systems and databases while supporting internal stakeholders with system enquiries, updates and operational requests. • Identify opportunities to improve business systems, administrative processes and data quality. Support the implementation of new procedures and promote consistent system usage across the firm.