• Create comprehensive test cases and conduct accessibility testing • Perform performance tests and identify bottlenecks • Engage in backend testing and support development team • Develop test automation and comprehensive testing strategies • Evaluate and improve testing processes continuously • Leverage AI tools to enhance testing procedures • Mentor junior team members and foster a culture of quality

• Design and maintain test plans and test cases from product specs and acceptance criteria across web and mobile • Execute manual functional, exploratory, and regression testing across web and mobile, including cross-browser (Chrome, Safari, Firefox, Edge) and cross-device coverage on real iOS and Android devices • Own release verification -- run smoke and sanity passes and provide QA sign-off before releases ship • Write clear, reproducible bug reports; triage severity and priority, and drive defects to closure with engineers • Strengthen and expand Epic's automated testing -- extend UI/end-to-end and API coverage and grow it as features change • Partner with product and engineering during feature development to catch issues early • Track and report QA coverage, defect trends, and release-quality signals

• Provides quality assurance and testing support across the POTS development, maintenance, modernization, integration, and release lifecycle. • Ensures that software, documentation, deliverables, and services meet functional, technical, security, accessibility, and performance requirements. • Develop and maintain the project test strategy, test plans, test cases, traceability matrices, and test reports. • Validate requirements, user stories, and acceptance criteria for completeness and testability. • Perform functional, regression, integration, interface, API, database, browser, mobile, usability, and accessibility testing. • Support automated test development and integration into CI/CD pipelines. • Record, prioritize, track, retest, and report defects through closure. • Validate production fixes, releases, enhancements, and modernization activities. • Test interfaces with NBS, NED, nVision, ServiceNow, DMS, and third-party applications. • Verify compliance with Section 508, security, privacy, and customer technical requirements. • Monitor quality trends, defect leakage, rework, test coverage, and release readiness. • Support development and maintenance of the Quality Assurance Plan and project quality metrics. • Confirm deliverables satisfy defined acceptance criteria before Government submission.

• Actively participate in a collaborative development team with the opportunity to influence product direction • Plan, organize, and prioritize test cases and test plans • Serve as an independent reviewer of test plans to deliver reliable, efficient software systems • Set up and manage test environments to simulate real-world scenarios and validate customer configurations before release • Record and communicate software defects with clear, actionable detail to support timely fixes • Establish, maintain, and continuously improve quality management system processes and procedures