• serve as liaison between Operations, Administration, and customers for billing issues • assist with work review, billing support, scheduling, payroll audits • conduct weekly payroll audits to ensure DWRs are submitted • develop and implement procedures for process improvements

Role Description A full-service creative agency producing photo, video, and digital marketing content for education organizations and mission-driven brands is looking for an Operations Manager to own the full project lifecycle from client intake to final delivery. As an Operations Manager, you'll: - Partner directly with clients to translate goals into briefs, timelines, and milestones. - Build and rebalance production schedules across editors and photo/video crews. - Run QC reviews on audio, color, exposure, pacing, and platform specs. - Standardize SOPs to lift throughput and consistency. Success means projects ship on time, on spec, and on brief. Qualifications - 5+ years of leadership or supervisory experience inside a creative agency or production studio managing photo, video, and marketing deliverables. - Demonstrated project management across concurrent client projects with documented timelines, milestones, and resource plans. - Working proficiency in Monday.com (or equivalent PM platform), Frame.io, and Vimeo. - Hands-on experience with Google Workspace and macOS-based creative workflows. - Working knowledge of Adobe Creative Suite post-production workflows (editing, color, audio). - Demonstrated ability to provide technical QC feedback on audio, color, exposure, pacing, aspect ratios, and platform-specific delivery specs. - C1+ English proficiency (CEFR). Requirements - Experience with HoneyBook, Dubsado, or comparable client CRM/contract platforms. - Prior work with education sector or mission-driven brand clients. - Experience coordinating US-based creative teams across Pacific Time zones. - Track record of designing and rolling out SOPs across creative production teams. - Experience scheduling and managing freelance editors, photographers, and videographers. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide.

• Assist students, companies and educational institutions with registrations and the posting of internship opportunities. • Update client records; • Direct clients to the appropriate pages of the Portal according to requested services; • Clarify clients' questions about products and services; • Handle customer service and register new clients; • Assist in maintaining the database (client registrations); • Provide customer support via email, phone and WhatsApp regarding process information.

Operations Specialist I Location: Fort Washington, Pennsylvania Work Arrangement: Hybrid (2 days per week in the Fort Washington office) Employment Type: Full-time Salary: $47,000–$52,000 USD per year Job Responsibilities: Responding to client inquiries: Responsible for responding to client inquiries for new, renewal, and endorsement processes. This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses. Financial Transactions Responsible for creating financial transactions (automated and manual) to debit / credit policy accounts depending on the nature of the request. Some transactions may require problem solving skills to determine the correct premium or processing steps required based on the customer’s request. System Support Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes. Reporting Responsible for daily reporting which may require running queries or tracking production and consolidating excel data into a viewable format. Special projects as assigned Participate in special projects and initiatives as assigned, supporting process improvement and operational efficiency. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Experience needed: · 2+ years of office or administrative work experience · Prior Insurance industry work experience preferred · Excellent reading comprehension and strong verbal and written communication skills · Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams · Attention to detail with a high level of accuracy and customer service focus · Demonstrated use of sound judgment skills with solid decision-making abilities · Ability to multi-task and independently prioritize work · Strong Independent problem-solving skills and ability to follow established procedures and guidelines · Basic Math Skills, including accurate computation and reconciliation Preferred experience: · Property and Casualty license preferred · Required to obtain the P&C license within 6 months of hire date Education: · High School · Some college or relevant work experience preferred For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $47,000 to $52,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Employment Type Full Time Department Aon Corporation Location United States How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.