• Partner with a particular customer and manage communication on all their projects, current, and future. • Manage the scope, cost, and schedule of multiple high-complexity projects. • Collaborate with the Account Executive to support Pre-contract and Sales efforts, providing initial Microsoft Project schedules. • Oversee scope, cost, and schedule for projects within the program, setting clear expectations with the internal team. • Provide input on PM assignments to projects within the program. • Provide program updates in monthly program meetings, aligning customer expectations with team expectations. • Coordinate FE calls with customer and project team for projects within the program. • Coordinate the management of issues, risks, and project changes with Project Managers and customers and escalate issues when needed. • Serve as point of escalation for customer for all projects within the program. • Support Project Managers with vendor management, including contractual deliverables. • Lead weekly calls for projects within the program in the absence of the Project Manager. • Provide leadership, feedback, and guidance to an internal project team, including Project Managers, Engineers, and Buyers. • Coordinate PO receipt for new projects with Account Managers. • Provide support to PMs on projects. • Support Project Managers with managing overall project financials, including cash flow, customer invoicing, and change orders. • Effectively collaborate with internal teams to manage the project to a successful outcome.

• Work with students and professionals building careers in technical program management • Teach core skills in technical project management, agile methodology, scrum, stakeholder management, resource allocation, risk management, and quality assurance • Help students build capabilities through consistent, practical skill building • Support the career side of the journey, including resume review, cover letters, LinkedIn review, interview prep, and salary negotiation, as well as promotion strategy, networking strategy, and freelancing for those pursuing independent work

• Lead the scoping, evaluation, and commercial shaping of sub-studies following internal process, acting as a key partner to the commercial team during proposal and contracting stages. • Execution and management of sub-studies including sponsor relations, acting as the senior point of contact for escalations, contract renewals and expansions, and identifying opportunities to grow the account. • Utilize internal project management tools and methodologies to effectively plan, track, and report on programme progress, milestones, and deliverables. • Own programme-level budget accountability in collaboration with Finance partner, including forecasting, margin awareness, and early identification of commercial risks and opportunities. • Proactively identify, communicate, and mitigate risks and issues, collaborating closely with internal teams to develop effective strategies. Act as the escalation point for programme-level risks, exercising judgement on when to escalate to leadership and leading cross-functional resolution. • Build and manage relationships with external clients at a senior level, ensuring their needs and expectations are met, communication is consistent, and their direction is reflected across the project. Lead sponsor-facing governance (steering committees, quarterly business reviews), setting the agenda and narrative. • Collaborate with technical product and engineering teams to identify technology solutions in service of the Cohort(s) and sub-studies. Shape the technology roadmap conversation by translating project needs into prioritised requirements, and oversee documentation of requirements and end-user testing. • Ensure strict compliance with data privacy regulations and maintain the security of Protected Health Information (PHI). • Demonstrate outstanding interpersonal skills to establish and maintain rapport with diverse groups of stakeholders — internal and external. • Oversee internal reporting of Cohort(s) and sub-study progress, and represent the programme function in cross-functional forums, contributing to strategic planning, capacity planning, and prioritisation decisions. • Ensure regulatory requirements are met across all geographies. • Management of the programme core and wider teams to ensure effective and efficient management of all work in relation to the Cohort(s). • Mentor and support the development of more junior team members, including reviewing their programme plans and deliverables. • Contribute to the development and continuous improvement of research delivery, and programme management processes, tools, templates, and best practice across the function. • Deputise for the VP of Operations / programme leadership as required.

Role Description As a key member of the Direct Travel Meeting & Events team, the Event Program Manager will be responsible for providing support in documentation, procurement, and sourcing areas including, but not limited to: - Meeting logistics - Vendor negotiations - Payment reconciliation - Data entry into the CVENT meetings management tool - Management of purchase order/contract processing/invoicing This role will work closely with clients and a team of program managers and report to the team operations manager. - Consults with client to determine goals, needs, objectives, and expectations of the program - Provides support as needed for meetings requests as program lead overseeing all logistical aspects of program from end to end - Remains current and knowledgeable about the industry to provide the client with innovative and compelling concepts - Track and manage event spend and reporting through working budgets - Manage requests for events: vendor set up, payment/contract status, credit card authorizations, and venue sourcing - Review and negotiate contracts in preparation for legal review and signature - Work with suppliers to negotiate and accept addendum terms and conditions - Manage food and beverage, audiovisual, ground transportation, activity and offsite requests as liaison on client behalf - Oversee all technical requirements including website registration, mobile apps and surveys as required per program goals - Reconcile event costs and process check requests, credit card transactions, and other payments as needed - Work with internal contacts to follow up with approvals needed with contracts/requisitions - Provide insight and recommendations into best practices for management of the CVENT reporting and data management tool This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Qualifications - College degree preferred - Minimum of (5) years of experience in event planning/operations and travel - CVENT experience (minimum 2 years) - Quick learner - gets up to speed on systems/processes - Experience with client invoicing, vendor payments, and company credit card reconciliation - Highly skilled in time management to facilitate involvement in multiple projects - Possess strong verbal and written communication skills - Proficiency in Microsoft Suite, Google Suite, Adobe, Teams - Knowledgeable in video conferencing platforms such as Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools - Professional manner and appearance - Demonstrates the ability to think critically and strategically to anticipate opportunities and challenges - Be able to actively listen, have the capability to instill confidence in clients and colleagues, and present information with confidence - Must be able to take direction and work well with others - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to manage changes proactively and manage tasks as assigned - Must be able to lawfully work within the US and have unrestricted work authorization for US - CMP or other Industry Certification - Prior experience working for a TMC - Strategic thinker Requirements - Ability and willingness to work extended workdays and possible weekends - Accessible during acceptable working hours identified per project/program - Travel expectations – potential of 10-15% or more of time annually - Frequent use of a computer and other office equipment - Ability to lift 20 lbs. - Frequent sitting, standing, and walking - Ability to work remotely in a professional environment using collaborative tools to engage with team members and clients regularly