• Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability, collaboration, and continuous improvement. • Develop and execute the strategic vision for Remote Service Operations, aligning operational priorities with business objectives. • Drive service quality by managing SLA performance, backlog health, utilization, escalations, operational efficiency, and client satisfaction. • Establish performance expectations, coach leaders, and build high-performing technical teams. • Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes. • Standardize operational processes, documentation, quality assurance, and governance to improve consistency and scalability. • Ensure operational readiness for a 24x7x365 support organization through workforce planning, capacity management, and business continuity. • Identify and implement process improvements, automation, and tooling that increase operational efficiency and service quality. • Oversee ServiceNow and supporting ITSM platforms to improve visibility, reporting, and operational governance. • Develop and manage departmental budgets, forecasting, resource planning, and operational financial performance. • Monitor organizational capacity, utilization, and staffing models to support business growth. • Build executive reporting and dashboards that provide meaningful insight into operational performance, service quality, and business trends. • Partner with Service Delivery, Professional Services, Security, Client Success, Sales, Product, and executive leadership to deliver a seamless client experience. • Serve as a trusted advisor to executive leadership, providing operational insights and supporting organizational growth, transformation, and acquisition initiatives.

• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization. • Direct management responsibility over assigned coding operations. • Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations. • Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays. • Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement. • Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies. • Schedules staff, manages staffing assignments, and monitors coding productivity.

• serve as liaison between Operations, Administration, and customers for billing issues • assist with work review, billing support, scheduling, payroll audits • conduct weekly payroll audits to ensure DWRs are submitted • develop and implement procedures for process improvements

Role Description A full-service creative agency producing photo, video, and digital marketing content for education organizations and mission-driven brands is looking for an Operations Manager to own the full project lifecycle from client intake to final delivery. As an Operations Manager, you'll: - Partner directly with clients to translate goals into briefs, timelines, and milestones. - Build and rebalance production schedules across editors and photo/video crews. - Run QC reviews on audio, color, exposure, pacing, and platform specs. - Standardize SOPs to lift throughput and consistency. Success means projects ship on time, on spec, and on brief. Qualifications - 5+ years of leadership or supervisory experience inside a creative agency or production studio managing photo, video, and marketing deliverables. - Demonstrated project management across concurrent client projects with documented timelines, milestones, and resource plans. - Working proficiency in Monday.com (or equivalent PM platform), Frame.io, and Vimeo. - Hands-on experience with Google Workspace and macOS-based creative workflows. - Working knowledge of Adobe Creative Suite post-production workflows (editing, color, audio). - Demonstrated ability to provide technical QC feedback on audio, color, exposure, pacing, aspect ratios, and platform-specific delivery specs. - C1+ English proficiency (CEFR). Requirements - Experience with HoneyBook, Dubsado, or comparable client CRM/contract platforms. - Prior work with education sector or mission-driven brand clients. - Experience coordinating US-based creative teams across Pacific Time zones. - Track record of designing and rolling out SOPs across creative production teams. - Experience scheduling and managing freelance editors, photographers, and videographers. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide.