• Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects • Champion the value of EnergyHub’s platform APIs and integrations by conveying key use cases, benefits, and the overall integration process • Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process • Develop repeatable playbooks for integrations of platform systems • Work with internal stakeholders to ensure that clients/partners understand the critical path and are kept on track • Ensure successful integrations and launches by coordinating with external cross-functional counterparts

Title: Medicaid Program Specialist I (Certification Reviewer, PCN 062351) Location: Anchorage, AK United States Job Description: Salary $31.54 Hourly Job Type Full Time As the Medicaid Program Specialist I, Certification Reviewer, you will play a key role in the certification process for current and prospective Medicaid Home and Community-Based Services (HCBS) providers. As a member of the Provider Certification and Compliance Unit, you will be primarily responsible for reviewing and evaluating applications in accordance with applicable standards for HCBS providers (waiver and personal care services) who apply to obtain or maintain certification to participate in Medicaid. You will review and analyze provider documentation and issue determinations on certification applications, track and trend issues with providers, and make recommendations for quality improvement activities. In addition, you will serve in a vital technical assistance role for providers as well as process changes in provider statuses during certification periods. Collaboration with appropriate partner agencies and referrals for inappropriate service provisions and/or non-compliance are also included in the duties of this position. Some Travel may be required in this postion. Our organization, mission, and culture: Senior and Disabilities Services promotes health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity. The benefits of joining our team: You will work with a talented, dedicated, and professional team that is driven to ensure quality services are provided to Alaska's most vulnerable citizens so they can thrive in their home communities. Working within a team of nine staff and in very close collaboration with other teams at SDS as well as other partner agencies, there is ample opportunity to have a positive impact on the lives of Alaskans as well as gain valuable professional experience in the field of Medicaid compliance, certification, and quality assurance. The working environment you can expect: This position is located in East Anchorage, next to East High School. We are currently working in a hybrid teleworking model, with a 90-day in-person office requirement during initial hire and training. This position is mostly office/home based, however, some local travel may be required. Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: - Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. - Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. - Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Minimum Qualifications Competency-Based Minimum Qualifications Instructions This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations rather than specific tasks and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class. Any combination of education and/or experience that provides the applicant with competencies in: Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources, as necessary. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Insurance Benefits - Health insurance, which includes employer contributions toward medical/vision/dental - Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits - Group-based insurance premiums for - Term life (employee, spouse or qualified same sex partner, and dependents) - Long-term and short-term disability - Accidental Death and Dismemberment - Long-term care (self and eligible family members) - Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits - Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS) - Matching employer contribution into a defined contribution program (new employees) - Employer contribution into a defined benefit or defined contribution program (current employees) - Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security - Option to enroll in the Alaska Deferred Compensation Program - Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options Paid Leave & Other Benefits - Personal leave with an accrual rate increase based on time served - Twelve (12) paid holidays a year

Role Description The Program Leader Network Coordinator supports the recruitment, onboarding, engagement, and operational administration of CIEE's Program Leader network, which plays a vital role in the success of Global Navigator High School Summer Abroad programs. This position coordinates the day-to-day activities that support the full Program Leader lifecycle, including: - Recruitment, hiring, onboarding, training, travel logistics, communications, and network engagement. Working closely with the Program Leader Network Manager, Human Resources, Sales, International Staff, and other cross-functional teams, the Coordinator helps ensure Program Leaders are prepared for successful program delivery while fostering strong relationships that support student recruitment and program growth. The ideal candidate is highly organized, relationship-oriented, and thrives in a fast-paced environment where attention to detail, communication, and collaboration are essential. Qualifications - Bachelor's degree. - One or more years of professional experience in recruitment, customer service, human resources, program coordination, education, sales, or a related field. - Excellent organizational and project coordination skills with strong attention to detail. - Strong written and verbal communication skills and the ability to build positive relationships with diverse audiences. - Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. - Experience using CRM or database systems; Salesforce experience preferred. - Experience using learning management systems such as Canvas is preferred. - Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. - International travel or study abroad experience is preferred. Requirements - Coordinate recruitment in partnership with the Program Leader Network Manager and International Staff; manage applicant communications, schedule interviews, support candidate screening and selection processes, and collaborate with Human Resources to facilitate onboarding and hiring. - Coordinate onboarding communications and resources for newly hired Program Leaders; maintain and update Canvas training courses, coordinate virtual training sessions, and confirm completion to ensure Program Leaders are prepared for program delivery. - Coordinate Program Leader and chaperone travel logistics, flight arrangements, and travel communications. - Maintain regular communications with current and former Program Leaders through engagement initiatives; support referral programs, alumni outreach, recognition efforts, and community-building activities that strengthen the Program Leader network. - Partner with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and successful program delivery through effective communication and coordination. - Support Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and assisting with data collection and analysis to identify opportunities for improvement. - Maintain accurate Program Leader, applicant, and alumni records within Salesforce and other systems; prepare reports, track recruitment, training, staffing, and engagement metrics, support documentation and workflow improvements, and ensure data integrity across Program Leader operations. - Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned. Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and continuous improvement. • Design and maintain role-based training curricula and competency frameworks for all operations roles including Critical Facilities Technician (CFT), Data Center Operations Engineer (DCOE), Shift Lead, and Facilities Management. • Convert vendor manuals, OEM documentation, SOPs, MOPs, EOPs, and engineering specifications into structured, engaging training content — including instructor-led courses, hands-on lab exercises, scenario-based simulations, job aids, and e-learning modules. • Partner closely with the Technical Writer to ensure alignment between procedure documentation and training materials, so what is written reflects what is taught — and vice versa. • Develop and manage a comprehensive new hire onboarding program covering site orientation, systems familiarization, safety fundamentals, and progressive task qualification leading to independent work authorization. • Implement and administer a Training Management System (TMS) or Learning Management System (LMS) to track training completion, qualification status, certification expiration, and compliance across the operations workforce. • Establish and enforce a formal qualification and sign-off program ensuring technicians are assessed and authorized before performing unsupervised work on any critical system. • Manage all recurring and mandatory training requirements including NFPA 70E/Arc Flash, LOTO, emergency response, first aid/CPR, and equipment-specific annual recertifications. • Design and facilitate emergency response drills and tabletop exercises simulating critical events such as loss of utility power, UPS bypass, generator transfer failure, and cooling system alarms. • Continuously assess workforce competency through structured observations, skills assessments, audit findings, and incident reviews; develop and deploy targeted remediation training as needed. • Build and maintain relationships with equipment vendors and industry training providers (e.g., Vertiv, Schneider Electric, Eaton, Cummins, Trane, Uptime Institute) to leverage external training resources, factory training opportunities, and industry certifications. • Track and report training KPIs to leadership including training completion rates, qualification coverage, time-to-competency for new hires, certification compliance, and training-related incident reduction trends. • Manage the site's Planned Maintenance (PM) program governance — ensuring all tasks are scheduled, executed, and closed in the CMMS on time and in compliance with OEM recommendations and site standards. • Oversee the MOP, EOP, and AOP program — ensuring critical maintenance events are properly planned, peer-reviewed, approved, and executed; serving as a quality gate for procedural accuracy and completeness. • Lead the change management process for infrastructure modifications, including risk assessments, cross-functional review, execution oversight, and post-work documentation and training updates. • Track and report operational program metrics including PM completion rates, corrective work order backlog, MTTR, and audit findings; escalate risks to leadership as appropriate. • Lead or support root cause analysis (RCA) and after-action reviews (AARs) following incidents or near-misses; identify training gaps surfaced by events and translate findings into updated training content. • Ensure operational documentation, competency records, and training evidence are current and audit-ready for internal and external audits (Uptime Institute, ISO, customer audits).