• Commissioning and maintenance of our oil and gas systems at end customers and plant operators • Service-oriented advice to our heating-company customers by phone and on site to ensure customer satisfaction • Support colleagues in the technical field service within the wider area of your assignment • Participation in on-call duty to assist our customers as quickly as possible

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems. • Conduct root-cause analysis on hardware, software, and network issues to restore functionality. • Maximize customer satisfaction to the greatest degree possible. • Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems. • Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures. • Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.

• Provide technical troubleshooting, inspections, set up, take down, repairs and maintenance on all units across Southern California and within our local service center. • Operate company vehicles to travel to assigned job sites and safely transport trailers for service operations. • Manage high-volume workloads and prioritize tasks effectively to meet tight deadlines in a fast-paced environment. • Maintain strict adherence to all operational detail, equipment safety requirements, and fleet safety protocols. • Execute travel and work on flexible schedules, including occasional nights, weekends, and under varying weather conditions as operational needs dictate. • Maintain accurate inventory records of parts to support efficient service operations. • Support and work on ad-hoc projects and team initiatives as needed.

Role Description North Edge Technology is looking for Field Engineers to be part of our Emergency Management Sustainment team supporting 100+ military installations worldwide. The Field Engineers will ensure Giant Voice systems are fully operational to provide a critical communication path for Emergency Managers. Candidate must have a thorough understanding of Giant Voice (GV) systems (Federal Signal, Whelen, American Signal, ATI, Cooper Wheelock, etc.) or Land Mobile Radio (LMR) (Motorola, Kenwood, Harris). This position requires that you travel 75% of the time to perform the job. - Uses engineering knowledge and methods to design, install, support, and repair technological tools and equipment at a field location. - Analyzes user needs; builds, modifies, installs, and tests products. - Troubleshoots errors or malfunctions and performs unscheduled or routine maintenance. - Creates, distributes, and maintains service or training manuals; provides on-site training. - Supports overall sustainment and repair operations of the Army’s Giant Voice and Audio-Visual Notification Systems (AVNS). - Demonstrates thorough understanding of area of responsibility. - Works closely with PM/Lead. - Provides timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators. - Documents, coordinates, and troubleshoots technical questions and reported incidents from Emergency Responders. - Trains end-users to perform resolution steps through self-service or by another area. - Documents repair information of hardware and software in conjunction with geospatial data. - Uses boom & scissor lifts, forklifts, and bucket trucks to perform repairs 20-80 feet off the ground. - Conducts research of potential resolution of assigned technical issues with teammates and OEM representatives. - Works closely with Engineering, Security, Site, and Systems Administration teams to incorporate customer feedback. - Communicates and interacts effectively with internal and external partners. - Evaluates tools, best practices, technologies, and approaches to EM service delivery problems. - Demonstrates compliance with applicable laws and regulations, especially those surrounding safety and communications. - Maintains and writes standard operating procedures. Qualifications - DoD Secret Clearance is required (or ability to obtain and maintain one). - High School or GED equivalent and 3-5 years of related experience. - Knowledge of/willingness to learn Emergency Management systems: Giant Voice Exp or LMR Exp or Apprentice Electrician Technical test equipment used to install/repair GV, LMR, and AVNS. - Strong written and verbal communication skills. - Strong troubleshooting and conflict resolution skills. - Must be able to lift 70lbs. Requirements - Desired Qualifications: - Heavy-duty equipment like boom and scissor lifts, cranes, excavators used to install/repair GV, LMR, and AVNS. Benefits - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), and a range of other voluntary benefits. - Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description North Edge Technology, an Akima company, is not just another federal technology solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. - At North Edge Technology, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders. - North Edge Technology provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - North Edge Technology delivers a broad range of skilled IT services to support a smarter, more connected government. - As a North Edge Technology employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity. - You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.