• Collaborate closely with customers to ensure they are achieving value from our solutions • Perform value alignment with strategic customers • Build relationships across customer's or partner's IT and business silos • Identify and lead adoption activities with key customers • Maintain good understanding of the Agile Operations Divisions (AOD) capabilities/products across entire portfolio • Perform demos and proof of value for PPM and Agile solutions • Collaborate with stakeholders across Sales, R&D, Services, and Management to ensure synergy and consistency across solutions

• Lead requirements and design workshops with prestigious international customers and service providers to translate business needs into technical reality. • Spearhead the end-to-end implementation and deployment of complex SaaS solutions across multiple environments. • Act as a high-level technical consultant, sharing expert product knowledge to ensure solutions align with global best practices and innovation standards. • Own the technical scope and risk management of your projects, ensuring every delivery is high-quality and executed on schedule. • Empower stakeholders through expert guidance during internal testing and user acceptance phases to ensure seamless solution adoption.

• Support the Account Management team by understanding client requirements • Identify product functionality gaps and develop tailored solutions • Assist in recommending and packaging products or services for clients • Drive solution assurance process with account managers • Create and maintain product presentations • Participate in business requirements review with clients • Provide feedback on client requirements to product managers • Develop and present proposals for approval

• Own and execute integration projects from customer discovery through go-live — creating detailed project plans with milestones, risk mitigation, and success criteria, and coordinating internal and customer-facing stakeholders through each phase • Lead technical discovery and design engagements with customers, including multi-day on-sites where you independently scope 10–15 data interfaces, negotiate delivery timelines and formats, and leave with documented data integration specifications that power ML model training and deployment • Apply deep knowledge of Afresh's core data model and integration patterns to evaluate whether customer needs can be met through standard approaches; flag misalignments and propose adjustments to design or the customer's approach • Analyze complex data relationships, identify root causes of mismatches or anomalies, and build custom queries or lightweight tools to streamline validation and data mapping work • Collaborate with data engineering, product engineering, and data science to drive integration delivery; surface technical risks and ambiguities early and work cross-functionally to resolve them • Influence internal discussions with thoughtful input and context from customer needs; share learnings across Product, Sales, and Customer Success • Contribute to team documentation, templates, and onboarding content; mentor junior team members and take initiative on process improvements