• Lead requirements and design workshops with prestigious international customers and service providers to translate business needs into technical reality. • Spearhead the end-to-end implementation and deployment of complex SaaS solutions across multiple environments. • Act as a high-level technical consultant, sharing expert product knowledge to ensure solutions align with global best practices and innovation standards. • Own the technical scope and risk management of your projects, ensuring every delivery is high-quality and executed on schedule. • Empower stakeholders through expert guidance during internal testing and user acceptance phases to ensure seamless solution adoption.

• Support the Account Management team by understanding client requirements • Identify product functionality gaps and develop tailored solutions • Assist in recommending and packaging products or services for clients • Drive solution assurance process with account managers • Create and maintain product presentations • Participate in business requirements review with clients • Provide feedback on client requirements to product managers • Develop and present proposals for approval

• Own and execute integration projects from customer discovery through go-live — creating detailed project plans with milestones, risk mitigation, and success criteria, and coordinating internal and customer-facing stakeholders through each phase • Lead technical discovery and design engagements with customers, including multi-day on-sites where you independently scope 10–15 data interfaces, negotiate delivery timelines and formats, and leave with documented data integration specifications that power ML model training and deployment • Apply deep knowledge of Afresh's core data model and integration patterns to evaluate whether customer needs can be met through standard approaches; flag misalignments and propose adjustments to design or the customer's approach • Analyze complex data relationships, identify root causes of mismatches or anomalies, and build custom queries or lightweight tools to streamline validation and data mapping work • Collaborate with data engineering, product engineering, and data science to drive integration delivery; surface technical risks and ambiguities early and work cross-functionally to resolve them • Influence internal discussions with thoughtful input and context from customer needs; share learnings across Product, Sales, and Customer Success • Contribute to team documentation, templates, and onboarding content; mentor junior team members and take initiative on process improvements

• Engage with customers: Our revenue & program management teams rely on us to ensure the key technical influencers at our customers and prospects deeply understand our technology, what makes our platform different and better than that of our competitors, and how to quickly get integrated and live. • Balance big picture & tiny details: You are empathetic, putting yourself in the customer’s shoes and delivering strong recommendations to solve their problems. This requires zooming out to see the bigger picture, putting simple requests in context to highlight downstream impacts or “gotchas” before they occur - but also getting your hands dirty, performing precise, detailed tasks with little oversight to make sure the customer’s vision can become a reality. • Understand & evangelize the customer technical experience: As you work with cross-functional teams and a diverse array of customers, you will have unparalleled insights on Marqeta's technical capabilities, unique features, and the benefits our platform offers. You'll serve as a tokenization technical resource for the delivery and onboarding team and act as a 'voice of our customers' in external-facing engagements, surfacing implementation learnings and customer feedback to internal Product and Technology teams