• Support the Account Management team by understanding client requirements • Identify product functionality gaps and develop tailored solutions • Assist in recommending and packaging products or services for clients • Drive solution assurance process with account managers • Create and maintain product presentations • Participate in business requirements review with clients • Provide feedback on client requirements to product managers • Develop and present proposals for approval

• Own and execute integration projects from customer discovery through go-live — creating detailed project plans with milestones, risk mitigation, and success criteria, and coordinating internal and customer-facing stakeholders through each phase • Lead technical discovery and design engagements with customers, including multi-day on-sites where you independently scope 10–15 data interfaces, negotiate delivery timelines and formats, and leave with documented data integration specifications that power ML model training and deployment • Apply deep knowledge of Afresh's core data model and integration patterns to evaluate whether customer needs can be met through standard approaches; flag misalignments and propose adjustments to design or the customer's approach • Analyze complex data relationships, identify root causes of mismatches or anomalies, and build custom queries or lightweight tools to streamline validation and data mapping work • Collaborate with data engineering, product engineering, and data science to drive integration delivery; surface technical risks and ambiguities early and work cross-functionally to resolve them • Influence internal discussions with thoughtful input and context from customer needs; share learnings across Product, Sales, and Customer Success • Contribute to team documentation, templates, and onboarding content; mentor junior team members and take initiative on process improvements

• Engage with customers: Our revenue & program management teams rely on us to ensure the key technical influencers at our customers and prospects deeply understand our technology, what makes our platform different and better than that of our competitors, and how to quickly get integrated and live. • Balance big picture & tiny details: You are empathetic, putting yourself in the customer’s shoes and delivering strong recommendations to solve their problems. This requires zooming out to see the bigger picture, putting simple requests in context to highlight downstream impacts or “gotchas” before they occur - but also getting your hands dirty, performing precise, detailed tasks with little oversight to make sure the customer’s vision can become a reality. • Understand & evangelize the customer technical experience: As you work with cross-functional teams and a diverse array of customers, you will have unparalleled insights on Marqeta's technical capabilities, unique features, and the benefits our platform offers. You'll serve as a tokenization technical resource for the delivery and onboarding team and act as a 'voice of our customers' in external-facing engagements, surfacing implementation learnings and customer feedback to internal Product and Technology teams

• Develop and implement the Kraken CASP Broker/Custodian’s strategic vision and business plan; • Identify new business opportunities, ensuring that Kraken remains competitive in the crypto-asset market; • Foster a culture of innovation and continuous improvement; • Oversee the day-to-day operations of the CASP Broker/Custodian, ensuring efficiency and effectiveness; • Manage the Kraken CASP Broker/Custodian senior leadership team, ensuring alignment with Kraken’s company goals and regulatory requirements; • Develop and monitor performance metrics to assess operational success; • Ensure that the Kraken CASP Broker/Custodian complies with all aspects of MiCA • Liaise with regulatory bodies, including the Central Bank of Ireland and the European Securities and Markets Authority (ESMA) • Implement robust compliance and risk management frameworks; • Oversee financial performance, budgeting, and forecasting; • Ensure financial operations comply with relevant laws and regulations; • Report to the board of directors on financial status and any strategic initiatives; • Maintain strong relationships and transparent communication with key internal and external stakeholders; • Represent the Kraken CASP Broker/Custodian at industry events, conferences, and in public forums; • Identify, assess, and manage risks associated with Kraken CASP Broker/Custodian’s operations; • Develop strategies to mitigate risks and ensure business continuity; • Ensure compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations; • Ensure effective corporate governance practices are in place; • Work closely with the board of directors to develop and implement governance policies; • Ensure the board of directors is regularly informed about Kraken CASP Broker/Custodian’s performance and strategic direction; • Attract, retain, and develop top talent to build a high-performing team; • Foster a positive and inclusive workplace culture; • Oversee executive compensation and development programs.