• Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program • Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management • Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one • Turn player activity data and feedback into concrete platform improvements and new growth opportunities • Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up • Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

• Own exception management across cash, positions, trades, and margin, including triage, investigation, resolution, and implementation of durable fixes • Lead operational readiness for new product launches, covering UAT/test case design, playbooks, cutover plans, and post-launch stabilization • Partner with Product, Risk, Compliance, Accounting, and Engineering to design processes, controls, and reporting that scale and meet regulatory expectations • Establish monitoring and exception reporting frameworks (SLAs, KPIs, dashboards) and run incident triage with clear escalation paths • Drive root cause analysis and post-mortems, translating learnings into product and process improvements • Identify and implement automation and tooling to reduce operational friction and manual work

Role Description We are currently seeking a Lead Appian Associate for a full-time position remotely, supporting our client, the Foreign Military Sales (FMS). We are an organization that is committed to your growth and success in the IT software development industry, and looking for a Lead Appian Associate who is ready to assume leadership responsibilities in a supportive team environment that is focused on your success as a function of client success. - Work closely with clients, product owners, and stakeholders to design and implement software solutions that best meet business needs. - Will plan, lead, and manage resources on complex Appian software development projects. - Opportunity to mentor and develop Junior and Mid-Level Appian Developers and maintain technical knowledge. Qualifications - 2 to 4 years leading Appian software development teams. - Previous experience with database and system integration. - 5 to 8 years working on software development engagements (Appian preferred). - Experience in an Agile environment. - Bachelor’s degree in a technical field such as software engineering, engineering, computer science, etc. Requirements - Good communication skills. - Variety of technical expertise including process modeling, user interface design, and data modeling. - Able to identify and evaluate new or alternate technologies to fill technical or functional gaps of the applications. - Possess a higher level of experience in requirement discovery, BPM Best practices, and the design and build of BPM applications, and can lead a team in these activities. - Can manage the finances of the assigned work area (client-facing or internal). - Worked in a variety of industries and leverage their diverse experience throughout project planning, execution, and delivery. - Can assess how the created/updated Appian objects and pull requests fit into the bigger picture and spot major logic errors. - Ability to communicate technical requirements across enterprise applications. Certification - Senior Developer (Level 3) Appian Certification. - Mentorship skills. Benefits - A comprehensive benefits package including healthcare (medical, dental, vision, and disability). - A 401k program where you are 100% vested from day one with an employer match after 90 days. - An Educational Assistance program. - A Student Loan Repayment Program. - Gym Reimbursement Program. - Paid Time off. - Dynamics, passionate, multi-disciplinary team of creative minds to work with, and many more.

• Maintain the EA Funds grant database in Airtable • Read, categorize, and triage incoming grant applications • Fulfill various requests during the grantmaking process • Run ad-hoc analyses to support decisions • Monitor and manage the EA Funds inbox • Draft Forum posts, memos, presentations, and other external materials • Support donor communication and relationships • Break vague goals into concrete steps and track commitments • Proactively identify ways to improve team productivity • Prepare materials for key meetings and manage logistics