• Navigate and resolve challenges within accounts to ensure customer needs are met • Build a strategic territory plan by aligning shared priorities and applying insights and tactics • Partner proactively with territory teammates and field teams to address customer needs • Use territory data and market trends to uncover local insights and lead impactful customer engagements • Deliver real-time access support and work closely with Patient Specialty Services to ensure a seamless customer experience

• Manage key accounts and develop customer relationships • Provide solutions to meet customer needs • Collaborate with engineering and sales teams to drive business growth

• Review and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and other freight documentation for accuracy and completeness • Prepare, process, and distribute customer invoices in a timely and accurate manner • Submit required documentation to factoring companies according to established timelines • Verify freight charges and investigate billing discrepancies • Provide carriers with payment status updates and rate confirmations • Maintain accurate records of invoices, payments, and supporting documentation • Utilize Transportation Management Systems (TMS), Microsoft Excel, and email platforms to manage daily operations • Communicate professionally with carriers, customers, factoring companies, and internal departments to resolve documentation, billing, and payment-related issues • Prioritize multiple tasks while meeting deadlines in a fast-paced environment • Ensure compliance with company policies and transportation documentation requirements • Assist with additional administrative and operational tasks as needed

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan. • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.