• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan. • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information. • Ensure recipient information is accurate and complete on each mailout to be released. • Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference. • Coordinate with courier services to schedule pickup of packages, when applicable. • Coordinate with notaries for certifications prior to release, when applicable. • Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line. • Provide accurate and timely status updates to requesters inquiring through email or by phone. • Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions. • Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup. • Monitor office supply inventory, and request additional supplies when needed. • Escalate issues and/or errors found to department leaders as necessary.

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts • Understands customer needs and provides collections-related sales and service • Advises customers on payment strategies and products that meet their objectives • Delivers exceptional customer service that builds trust through expertise • Develops rapport and instills confidence with clients • Executes established loss mitigation processes for resolution of non-performing and high risk accounts