Partner One Capital logo
Partner One Capital

At NetWitness, we believe in challenging the established mindsets, approaches, and product categories in the information security industry. Every product that we deliver to market is based on a core set of principles grounded in the major paradigm shifts in play and the implications that they have for our customers. Do the right thing – by our customers, employees, and shareholders...think long-term, but act with a sense of urgency. What we do matters – our work makes a difference in the world. We give a damn – about our customers, about what we’re doing, about each other...we’re in this together. We are a fun company – building cool products with technical insight that help our customers solve meaningful problems. Our mission is delighting our customers with everything we do. We provide thousands of customers around the world with essential security capabilities, leading with our Intelligence Driven Security Strategy and Vision, to protect their most valuable assets from cyber threats. With NetWitness’s award-winning products, organizations effectively detect, investigate, and respond to advanced attacks; reduce IP theft and cybercrime.

Pre-Sales Engineer CCM (Customer Communications Management)

Location

Canada

Posted

2 days ago

Salary

C$85K - C$120K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Pre-Sales Engineer CCM (Customer Communications Management)

Partner One Capital

Role Description En tant qu’Ingénieur Avant-Vente, vous jouerez un rôle clé dans l’adoption de nos solutions et services. Vous travaillerez en étroite collaboration avec les clients en tant que conseiller de confiance afin de bâtir des relations d’affaires durables. En partenariat avec l’équipe commerciale, vous fournirez une expertise technique et un accompagnement tout au long du cycle de vente. Votre compréhension approfondie de nos produits, de nos services et du marché du Customer Communications Management (CCM) vous permettra de répondre efficacement aux besoins des clients et de démontrer la valeur de nos solutions. Vous participerez également à des salons professionnels, séminaires, webinaires et autres événements marketing où Cincom est représentée. Principales responsabilités - Agir comme principal point de contact technique tout au long du cycle de vente. - Conseiller les prospects sur l’utilisation des produits Cincom lors des évaluations. - Participer à la rédaction des propositions, réponses aux appels d’offres (RFP) et documentation technique associée. - Concevoir, déployer et gérer des évaluations et preuves de concept (POC), en démontrant l’efficacité des solutions Cincom et leur valeur économique. - Soutenir l’équipe commerciale lors des négociations de vente en comprenant les comptes clients, leurs exigences techniques et leur infrastructure existante afin de proposer des solutions adaptées. - Établir et maintenir des relations techniques solides avec les parties prenantes clés chez les clients et agir en tant que conseiller de confiance. - Être également le point de contact commercial pour les cas critiques de support. - Répondre aux demandes reçues par téléphone, courriel ou formulaires web, qualifier les opportunités et documenter les résultats dans le CRM de Cincom avant de transférer les prospects qualifiés au responsable commercial approprié. - Collaborer avec les équipes commerciales afin de développer et exécuter des stratégies de vente efficaces. - Fournir un soutien technique et de la formation aux membres de l’équipe commerciale. - Travailler étroitement avec les équipes marketing, gestion de produit, services professionnels, développement et support. - Réaliser des démonstrations de produits et des présentations techniques approfondies, en communiquant clairement les capacités techniques et la valeur d’affaires des solutions Cincom. - Participer à des événements de l’industrie, salons professionnels et conférences afin de promouvoir les solutions et générer des opportunités commerciales. - Soutenir les initiatives marketing au moyen de webinaires, séminaires, événements clients et conférences sectorielles. - Contribuer à la création de contenus vidéo et de matériel marketing orientés produit. - Développer et maintenir une connaissance approfondie des produits Cincom, de la concurrence et des tendances du marché. - Se tenir informé des meilleures pratiques et innovations en développement logiciel. - Comprendre l’utilisation des produits Cincom chez les clients et recueillir les besoins relatifs aux nouvelles fonctionnalités, produits ou services. - Collaborer étroitement avec les équipes produit et ingénierie pour transmettre les retours clients et les tendances du marché. - Travailler en étroite collaboration avec le directeur des ventes et la direction de Cincom afin d’assurer l’alignement avec les priorités commerciales et les objectifs stratégiques. - Participer activement aux revues commerciales, prévisions, analyses du pipeline et sessions de planification stratégique. - Veiller à ce que toutes les interactions avec les clients soient conformes aux politiques de l’entreprise, ainsi qu’aux exigences de gouvernance et aux orientations stratégiques. Qualifications - Minimum de 2 ans d’expérience en implantation de solutions dans l’univers du CCM (Customer Communications Management), idéalement dans les secteurs suivants : services financiers, banque, assurance, santé ou secteur public. - Minimum de 2 ans d’expérience dans un rôle d’ingénieur avant-vente, de prévente technique, de gestion de produit ou dans un poste similaire au sein de l’industrie logicielle. - Excellentes aptitudes en communication et en présentation, avec la capacité d’adapter son discours à des auditoires techniques et non techniques. - Capacité démontrée d’écoute, de questionnement pertinent et d’explication claire de concepts complexes. - Solide compréhension des pratiques de gestion documentaire, des logiciels associés et des méthodologies d’implantation logicielle. - Connaissance des architectures logicielles modernes telles que le SaaS, les microservices et les technologies associées. - Expérience démontrée dans la réalisation de démonstrations de produits et de preuves de concept (POC). - Antécédents de réussite dans le soutien aux cycles de vente et l’atteinte des objectifs commerciaux. - Disponibilité pour voyager selon les besoins afin de rencontrer les clients et participer à des événements de l’industrie. - Esprit d’équipe, attitude collaborative et volonté de partager ses connaissances et d’inspirer les autres. Rémunération La fourchette salariale estimée pour ce poste est de 85 000 $ à 120 000 $ CAD. La rémunération réelle sera déterminée en fonction du marché local ainsi que de l’expérience pertinente du candidat. Informations complémentaires Ce processus de recrutement peut utiliser des outils automatisés ou des technologies d’intelligence artificielle pour présélectionner ou évaluer les candidatures. Cette offre d’emploi vise à pourvoir un poste actuellement vacant.

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