• Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times • Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project • Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery • Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved • Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology • Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met • Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks • Develop and maintain program status dashboards and executive-level reporting for stakeholders • Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience • Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time • Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity • Develop reporting to make program and operational metrics visible to leadership on a consistent cadence • Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity

• Lead end-to-end delivery of large-scale platform initiatives across engineering teams. • Drive execution of strategic technical programs involving architecture modernization, scalability, reliability, security, performance, and developer enablement. • Build and maintain platform program roadmaps, technical milestones, dependency maps, and delivery plans. • Ensure Platform initiatives align with organizational technology strategy and engineering standards. • Technical capabilities to read and interpret technical documentation, architecture diagrams, API contracts, and system dependencies. • Partner closely with Engineering Managers and technical leads to improve execution quality and engineering effectiveness. • Able to deconstruct complex technical initiatives into phased solutions that: • Make clear progress on addressing one or more prioritized problem statement(s) • Can be built & delivered independently in a 3-6 week timeframe • Are appropriately focused efforts that acknowledge & avoid scope creep and other costly rabbit-holes • Capable of validating completed work and providing informed sign-off by understanding both the technical implementation and whether the delivered outcome meets the original business and user objectives • Drives continual cross-functional alignment to ensure that successful project completion and release includes documentation, customer communication, • Provides detailed updates on status, progress, direction, and adherence to project timeline/budget • Partners with team members in Marketing, Account Management, Customer Success etc. to maximize their ability to promote and support these projects • Documents scoping, business rule, and other key decisions to ensure ongoing understanding and alignment • Coordinates development & delivery timelines on both technical and non-technical asset

• Run the network deployment program: turn-up schedules, material readiness, and cross-team dependencies per site. • Track fabric-critical materials, switches, optics, cables, from purchase order to installed, escalating shortfalls early. • Coordinate network turn-up with construction, deployment, and compute schedules so the fabric is never the long pole. • Report network deployment status with link-level truth, not summary optimism.

Role Description Te apasiona liderar programas tecnológicos de alto impacto? Tienes experiencia coordinando equipos multidisciplinares y participando en proyectos de transformación digital a gran escala? Esta puede ser tu próxima oportunidad. Tu misión es liderar la evolución tecnológica de una plataforma global de atención al cliente utilizada por canales estratégicos como Contact Center y Oficinas Bancarias, garantizando la coordinación entre negocio y tecnología, así como la correcta ejecución de programas complejos. Qualifications - Más de 5 años de experiencia como Technical Program Manager o liderando programas tecnológicos complejos. - Experiencia en entornos de Contact Center o canales asistidos. - Experiencia en implantación e integración de: - Genesys Cloud - Microsoft Dynamics 365 Customer Service - Microsoft Copilot Service Workspace - Conocimientos sólidos de arquitecturas basadas en APIs. - Experiencia en entornos Cloud: AWS, Microsoft Azure. - Experiencia trabajando con metodologías Agile. - Capacidad para coordinar equipos técnicos y proveedores. - Nivel de inglés B1/B2 o superior. - Español nativo. Requirements - Valoraremos especialmente: - Experiencia en banca o servicios financieros. - Conocimiento de modelos operativos de Contact Center. - Experiencia con Jira y Confluence. - Conocimientos de ITIL. - Participación en programas de transformación digital y modernización tecnológica. Benefits - Proyecto estable y de larga duración. - Trabajo 100% remoto desde cualquier punto de España. - Participación en iniciativas estratégicas con impacto global. - Entorno internacional y altamente tecnológico. - Colaboración con equipos de Arquitectura, Ingeniería, Producto, Infraestructura y Ciberseguridad. - Tarifa de hasta 45 /hora. - Desarrollo profesional en una de las compañías tecnológicas más reconocidas del sector. Skills clave - Technical Program Management - Genesys Cloud - Dynamics 365 - Copilot Service Workspace - Contact Center - APIs - AWS - Azure - Enterprise Architecture - Agile - Jira - Confluence - Banking - Digital Transformation