• Mentor, support, and develop a team of software engineers, helping them grow in impact and craft • Lead your team through the delivery of Firefox Suggest Ads initiatives, including backend services, partner integrations, experimentation, measurement, reliability improvements, and product-facing integrations where requirements may evolve as privacy, policy, user experience, and business constraints become clearer • Partner with product managers and cross-functional stakeholders to navigate ambiguity, particularly where user data, privacy expectations, or policy considerations shape technical and product decisions • Ensure the software your team builds is reliable, maintainable, and aligned with Mozilla’s quality, security, and privacy standards • Create an environment where engineers can do their best work, including healthy team processes, clear communication, and support through uncertainty • Participate in hiring and onboarding to grow and strengthen the team over time

Role Description We’re looking for an experienced technology leader to lead and grow our global engineering team and help our customers build better software by building the next generation of Application Performance Monitoring (APM) by leading our Agent teams. New Relic is committed to giving our customers valuable insights into their systems, and New Relic’s APM agents are used by tens of thousands of companies to evaluate and improve the performance of their most important business applications. Opportunity to work from a remote office may be available depending on the applicant's location. What you'll do - Hands on with data analysis and technical problem solving - Leverage open source tools like OpenTelemetry to acquire data - Help design and build our APM agents that run in our customer environments and give engineers deep insight into application performance, and business line owners actionable intelligence on their business performance - Build processes that ensure reliability, scalability, team growth and execution - Work across teams to build engineering plans and execute, getting things done in a distributed, large-scale, and fast-growing environment Qualifications - 4+ years of experience leading people and teams - 10+ years of experience in Software Engineering - Proven track record of leading and scaling strong technical teams - Experience handling high performing self-directed remote teams - Capable of diving deep and understanding the technical implications and risks of a decision - Experience in a backend language like Java and Node - Experience with Data Analysis - Experience managing on-call rotations and 24/7 operations - Able to handle a fast paced working environment Requirements - The most successful managers here act with drive and urgency, yet always take the time to listen and to do the right thing. - They constantly seek new ways to explain, coach, teach, and bring out the best in others. Benefits - Healthcare, dental, vision, parental leave and planning, and mental health benefits - 401(k) plan and match - Flex time-off - 11 paid holidays - Volunteer time-off - Other competitive benefits designed to improve the lives of our employees Company Description Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

• Own your team's delivery, health, and growth — planning, execution, and shipping across one or more teams. • Hire, grow, and retain engineers; run 1:1s, performance management, and career development. • Set and raise engineering standards, processes, and ways of working. • Provide technical direction and pressure-test decisions without micromanaging. • Partner with product, design, and leadership; manage up and across. • Own team-level operational excellence, including incident and on-call ownership.

• Leading and growing a team of engineers (typically 5–10), with real ownership over their growth and performance • Balancing people leadership with enough technical depth to stay credible in design discussions and code reviews • Partnering with product management to turn strategy into a clear, achievable roadmap • Building a healthy team culture — one where people do their best work and want to stick around • Hiring, coaching, and sometimes making the hard calls when performance isn't there • Removing blockers so your team can focus on shipping