Role Description SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role reports to the Director of Customer Support and assists in ensuring that customers receive high-quality, technically sound support with a focus on speed, satisfaction, and operational excellence. The ideal candidate will be passionate about delivering industry-leading customer support to SpyCloud’s customers, focusing on: - Driving the use of leading-edge tools, documentation, and processes that continuously enhance customer experience. - Removing barriers in helping customers disrupt cybercrime that could impact their business. What You'll Do: - Technical Support: Provide technical support for our enterprise customers and partners via phone, web-based tools, and email. - Integrate: Become part of our Global Support team. - Product Understanding: Develop a deep understanding of SpyCloud’s products. - Issue Troubleshooting: - Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. - Reproduce customer issues and, if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation requirements. - Customer Expectations: Meet or exceed customer expectations on response quality, timeliness of response, and overall customer experience. - Communication and Improvement: - Effectively communicate areas of improvement for both product and services. - Help track support metrics and share findings you identify. - Uphold and improve our first response time and high standard for customer satisfaction. Qualifications - 3+ years of customer support experience in technical environments. - Strong affinity with internet technologies and knowledge of customer relations technical processes. - Exceptional problem-solving capabilities and ability to adapt to new processes and procedures quickly. - Stellar organizational skills and ability to manage multiple projects with multiple deadlines simultaneously. - Ability to think on your feet and come up with creative solutions to non-obvious problems. - Empathy for customer challenges and enjoyment in problem solving. - Familiarity with Software as a Service (SaaS) solutions, DevOps, REST APIs, and programming languages (Python, JSON, JavaScript, etc.). - Understanding of HTTP error codes and their relationship to REST API calls. Requirements - Bachelor's degree (BA/BS) required. - Bachelor’s degree in a technical related field preferred (e.g., Computer Science, Information Systems, Business, or equivalent). - Advanced certifications or training in technical support operations, ITIL, or customer experience strategy is a plus. - Cybersecurity, ATO prevention, and Zendesk experience a plus. - Familiarity with Active Directory configuration, Windows system administration, and PowerShell scripting. - Creating technical documentation. Benefits - Base Salary Range: $65,000 – $85,000. - 401(k) with Employer Contribution. - Health, Vision, and Dental Insurance. - Health Savings Account (HSA) available with Employer Contribution. - Employer Paid Life, Short-term, and Long-term Disability Insurance. - Generous PTO Plan and 16 paid holidays per year.

Sr. Project Engineer, SDS Job Location: US-Remote Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Overview This position is intended to oversee all technical aspects of Synapse product implementation, from solution validation phases through product go-live. The Project Engineer (PE) must have well rounded knowledge in all areas of medical informatics - IT infrastructure design and deployment, medical imaging industry expertise, and clinical environment workflow. In addition to technical expertise, PE's are also critical in HCUS's overall goals of delivering industry leading customer satisfaction, requiring excellent communication and verbal skills within project teams and externally with customers. External US Duties and Responsibilities: - Work closely with MI Project Management (PM) team to deliver high quality Synapse product solutions. - Act as lead technical resource for MI Implementation projects. - Specify and deploy third party hardware and software infrastructure. - vSphere products: ESXi, vCOPS, SRM. - Storage: FC infrastructure, disk array design, setup and deployment, storage protocols = FC, NFS, CIFS, DAS. - Disaster Recovery (DR) setup and validation: Backupexec, NAS or Tape media. - Plan and deploy Synapse MI solutions: Radiology PACS, Cardiology PACS, Synapse EIS, Synapse 3D, Synapse Mobility, Synapse VNA. - Complete "existing customer" projects. - Infrastructure hardware refreshes. - Date migrations. - General architecture changes and/or redeployment. - Integrate Synapse MI products with all third-party healthcare IT systems, e.g. dictation, EMR, Citrix, and EIS. - Adhere to rigorous internal project communication guidelines using tools provided. - Extensive documentation development. - Customer specific solution design documentation. - Best practice documentation. - Learn new Synapse and third-party products as they are released, often with limited training. - Participate in Subject Matter Expert (SME) program. - Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. - Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards - Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties. Qualifications: Experience: - 5-10 years’ experience in Healthcare Information Technology. - 5-10 years full time experience working with Microsoft Windows server and desktop operating systems (2008/2012/2016/Windows 10) in a technical capacity. Educational Requirements: - Bachelor’s degree in a technical discipline or Associates degree with significant on the-job experience in a hospital, Cardiology or Radiology setting in an senior technical or managerial role. Special Skills or Other Job Requirements: - Excellent organizational, oral, and written communication skills. - Thorough knowledge of PACS and Clinical Information Systems for Cardiology, Radiology, and related services including workflow. - Working knowledge of business continuity and disaster recovery implementation. - Advanced systems design, architecture, configuration, administration, and troubleshooting skills. - Expert-level knowledge in vSphere products - specifically ESXi and Site Recovery Manager. - Expert-level knowledge in storage infrastructure design, deployment and troubleshooting. - Firm knowledge of overall network design and security. - Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.). Physical Requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: - The ability to sit up 75-100% of applicable work time. - The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. - The ability to stand, talk, and hear for 75% of applicable work time. - The ability to lift and carry up to ten pounds up to 20% of applicable work time. - Close Vision: The ability to see clearly at twenty inches or less. Travel: - Occasional (up to 25%) travel may be required based on business needs. *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

Role Description ON.energy is seeking a Reliability & Procedures Engineer to strengthen how our fleet of utility-scale battery energy storage systems (BESS) is maintained and troubleshot in the field. This role sits at the intersection of engineering analysis and field operations: - Reviewing how reactive work orders were resolved. - Translating those resolutions into clear, repeatable procedures. - Ensuring lessons learned are captured in our CMMS so the same problem is never solved twice. The ideal candidate is an electrical engineering graduate who is curious about how equipment fails, comfortable working directly with field technicians, and motivated to turn scattered troubleshooting knowledge into a durable, scalable body of technical documentation. Key Responsibilities - Review completed reactive work orders to understand how issues were diagnosed and resolved in the field. - Build new maintenance and troubleshooting procedures, and revise existing ones for consistent and efficient resolution of recurring issues. - Build and update procedures directly within Limble, ensuring they are accurate, accessible, and actionable for field technicians. - Proactively seek out and incorporate feedback from field service technicians to identify gaps in current procedures and opportunities for new ones. - Support troubleshooting efforts on active equipment issues, escalating or contributing engineering judgment as needed. - Analyze equipment failure data to identify trends by equipment type, site location, vintage, manufacturer, or other contributing factors. - Translate failure trend analysis into clear, well-supported reports for OEM partners and senior leadership. - Maintain organized documentation of procedure revisions, version history, and the rationale behind each change. Qualifications - Bachelor’s degree in Electrical Engineering or a closely related discipline. - 0–5 years of relevant experience; new graduates with strong fundamentals are encouraged to apply. - Working knowledge of electrical systems, power electronics, or industrial/utility equipment fundamentals. - Strong written communication skills, with the ability to translate technical troubleshooting steps into clear, field-ready procedures. - Analytical mindset with comfort working in Excel or similar tools to identify patterns and trends in failure data. - Comfortable engaging directly with field technicians to gather feedback and validate procedure changes. - Comfort working directly within a CMMS platform (e.g., Limble) to create and maintain procedure records; prior hands-on experience is a plus but not required. - Ability to manage multiple procedure and analysis workstreams concurrently. Benefits - For US-based roles: - Competitive salary + annual performance-based bonus eligibility - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - For Mexico-based roles: - Competitive salary + annual performance bonus eligibility - Christmas Bonus (Aguinaldo): 30 days - Major medical expenses and life insurance - Paid time off and holidays (per local policy) - For all roles: - Professional development and growth opportunities - Opportunity to grow with a mission-driven team shaping the future of clean energy Company Description ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world’s leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we’re scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.

Requisition Number: 2373428 Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The EHR Interface Engineer role is responsible for the support, development, and implementation of interfaces to/from EMRs such as Epic and Oracle Health with 3rd party applications, other EMRs, and interface engines. Additionally, it includes oversight and implementation of conversion and migration projects from legacy systems and EMRs. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration, in addition to being excited to mentor and grow a burgeoning Integration Engineering team. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Translate business requirements into functional specifications and manage changes to specifications - Prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users - Design and develop clinical and business interfaces in the Epic and/or Oracle Health EMRs according to the project scope and end user workflow with scalability, standard development practices and project constraints in mind - Mentor team members in integration and conversion best practices, and encourage growth and ongoing learning - Provide technical guidance on small to medium efforts within the area of scope with limited supervision - Develop, support, and maintain all required system design and build documents and other system documentation - Create detailed testing scripts for different phases of the testing lifecycle (functional testing, integrated testing, mapped record testing and/or parallel revenue cycle testing) - Perform daily monitoring of interfaces in production - Adhere to organization standards for system configuration and change control - Troubleshoot and/or resolve interface issues and escalate more complex issues as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Currently or previously certified in Epic Bridges - 5+ years of interface engineering/development experience - 3+ years of experience in the Rhapsody Interface Engine - 3+ years integration experience with an EMR, such as Epic or Oracle Health Preferred Qualifications: - Experience working with common interface engines (e.g. Corepoint, InterSystems, Rhapsody, Cloverleaf) - Experience with team management (informal or formal) and team or project leadership - Epic, Oracle Health, or other EMR application knowledge or application certifications - Proficiency with MS Excel, Visio, PowerPoint, and SharePoint Key Competencies - Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities - In-depth knowledge of EMR functionality and the full implementation lifecycle of an EMR's suite of applications - Teamwork and collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams - Mentorship and growth mindset. Elevate the team by mentoring others on the team to improve their skills and experience, and driving constant innovation on the team - Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills - Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems - Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.