Lean Solutions Group logo
Lean Solutions Group

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Junior Service Desk Analyst

AnalystAnalystFull TimeRemoteJuniorTeam 501-1,000

Location

Colombia

Posted

3 days ago

Salary

0

Seniority

Junior

No structured requirement data.

Job Description

Junior Service Desk Analyst

Lean Solutions Group

Role Description We are seeking a dedicated Junior Service Desk Analyst to join our team and provide support and troubleshooting for our drivers. The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. As the single point of contact between the service provider and the users, they are responsible for: - Providing Tier 1 technical phone support for our Professional Drivers. - Troubleshooting and solving issues related to the Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver-related tasks. - Performing password resets for both internal users and our Professional Drivers across multiple platforms. - Accurately recording, updating, and documenting tickets/requests using ServiceNow. - Monitoring service desk tickets assigned to the queue and processing first-in first-out based on priority. - Processing/fulfilling requests submitted through the self-service portal. - Providing Tier 1 application support for core platforms (Mastermind, Salesforce, Workday, etc.). Qualifications - 6+ months of experience in troubleshooting and providing phone support. - 6+ months of experience in customer support roles. - Availability to work any schedule, rotating shifts. - A logistics background/experience is preferred. - Ability to work well under pressure. - Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem-solving. - Ability to interpret general technical questions. - Ability to follow instructions for resolving technical problems. - Excellent interpersonal, time management, and organizational skills; strong oral and written communication skills consistent with providing technical support and documenting this process. - Flexibility to accept change and handle multiple priorities. - Ability to communicate with end users and drivers. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels. Company Description Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

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