• Own the complete Reporting function. • Lead the Data & Reporting team with end-to-end ownership. • Review technical solutions before delivery. • Guide team members and establish coding and reporting standards. • Prioritize work based on business impact. • Develop a strong understanding of business workflows and data across multiple modules. • Understand how data flows between different systems. • Identify downstream reporting impacts whenever application changes occur. • Work closely with Engineering Leads, QA, Product and Business teams. • Independently interact with Client Account Managers and business stakeholders to gather reporting requirements. • Provide timely updates, communicate risks and manage stakeholder expectations. • Analyze incoming requests and perform effort estimation.

• Design and run the experimentation engine for fundraising actions. • Build predictive and forecasting models that drive donor lifetime value and retention. • Own model quality and evaluation for trustworthy AI products. • Manage ML lifecycle on Databricks and MLflow including model training and performance monitoring. • Define technical direction for data science with high standards and rigor. • Partner daily with data engineers and AI engineers.

• Establish and evolve the operational analytics framework for new international markets, ensuring scalable measurement, reporting, and decision-making capabilities as we expand globally • Operate with a business owner mindset by proactively identifying opportunities through analysis and product sense to enhance user experience, growth, and profitability • Own business problems from end to end by translating analytical insights into recommendations and optimization strategies that support business growth, profitability, and operational excellence • Take ownership of the end-to-end analytics process: define success metrics, generate insights and hypotheses, track performance, and create intuitive dashboards and reports that can be easily shared across the organization • Develop scalable analytics solutions and data models • Tackle ambiguous problems by identifying the core hypotheses and designing actionable experiments to validate product-market fit and economic viability • Translate analytical findings into clear and compelling narratives and business cases for leadership to inform decision-making • Spearhead weekly cross-functional metric reviews, collaborating with partners to conduct deep dives into significant metric shifts and suggest actionable steps • Partner effectively across Product, Risk, Finance, Commercial, and Operations to align strategies and execute against business objectives • Foster strong cross-functional relationships and establish yourself as a trusted advisor to team members • Mentor and guide junior analysts to deliver high-impact work that drives business results

Role Description We’re looking for a hands-on Manager who can support and lead important work across the DPO Office and the wider bank. You’ll turn broad goals into clear plans, work through complex and ambiguous problems, and deliver improvements with pace, structure and good judgement. This is an individual contributor role in a small and mighty team with high standards and a practical, proportionate way of working. You’ll provide advice, oversight and challenge, build trusted relationships across Monzo, and help improve how the Global DPO Office operates as we scale. It’s also a great opportunity for someone who wants to deepen their existing experience across DPO-level responsibilities. You’ll deputise for the DPO from time to time, while helping build the processes, governance and ways of working needed for a global DPO Office. Key Responsibilities - Working as part of the Global DPO Office to provide practical, proportionate data protection advice, oversight and challenge across the bank. - Reviewing DPIAs, providing DPO opinions, assessing data breaches, and supporting clear, well-documented decisions on regulatory reporting. - Supporting our relationship with regulators, improving the processes behind regulatory engagement and complaints, and providing oversight of data subject rights and contact point processes. - Supporting on and leading projects within the Global DPO Office at pace, and representing the team in projects led by others where data protection compliance is affected. - Working toward specific goals and workstreams within the DPO Office maturity plan, working with the DPO and wider team to build practical, scalable and efficient processes, governance and ways of working. - Proactively finding opportunities to improve how we work, including through better use of data, automation, AI and other tools that help us move faster without lowering standards. - Deputising for the DPO from time to time, giving you the opportunity to build experience across DPO-level responsibilities. Qualifications - You’re a practical, experienced data protection professional with strong knowledge of UK GDPR, PECR and ICO expectations, backed by a relevant qualification such as an IAPP qualification or equivalent. - You’re curious about AI and innovative technology, and are already using or exploring how to use AI practically in your work. - You’re a self-starter who enjoys solving complex and ambiguous problems, using your initiative to work methodically, find clear and proportionate solutions, and deliver tangible improvements. - You have hands-on experience across core DPO work, including DPIAs, data breaches, privacy notices, governance, reporting and regulator-facing activity. - You understand what good second-line oversight looks like, and can build trusted relationships while still providing effective advice, oversight and challenge. - You’re a thoughtful communicator who enjoys working with teams across the company, sharing knowledge, influencing well and working through problems early, with solutions in mind. Interview Process - Recruiter Call (30mins) - Initial Call (30 mins) - Final stage - a take-home task, with successful candidates progressing to a role-specific interview and a behavioural interview Benefits - £71,400 - £90,000 + Incentive Awards tied to your performance benefits. - This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). - Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. - £1,000 learning budget each year to use on books, training courses and conferences. - All employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. - Plus lots more! Read our full list of benefits.