Eduphoria! Inc.

• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues • Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems • Assist employees with connectivity and access issues related to Harmony SASE VPN • Deploy, maintain, and support company-issued laptops and IT equipment • Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices • Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management • Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops • Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention • Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace • Support onboarding and offboarding activities including account provisioning, permissions management, and device setup • Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms • Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed • Support endpoint security initiatives and access control processes • Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management • Identify opportunities to improve operational efficiency and automate repetitive IT tasks • Help maintain a consistent and reliable remote employee technology experience • Improve employee productivity through responsive and effective IT support • Ensure company endpoints and identity systems remain secure, compliant, and well maintained • Support reliable access to company systems and cloud resources for a fully remote workforce • Contribute to a positive employee experience through efficient onboarding, support, and equipment management • Collaborate with employees across all departments to resolve technical issues and improve IT operations • Communicate technical information clearly to both technical and non-technical users • Escalate unresolved technical or operational issues appropriately and effectively

• Conduct market research to identify trends, competitor activities, and customer insights • Monitor competitor activities, industry trends, and emerging technologies to inform strategies • Develop and maintain a compelling value proposition for Eduphoria's products • Create and execute marketing campaigns across digital, social media, and email channels • Align marketing efforts with sales goals and collaborate closely with the Sales team • Provide the Sales team with necessary tools, including product demos and competitive insights • Develop joint marketing campaigns targeting specific customer segments with the Sales team • Gather and share customer feedback to inform product development and marketing strategies • Collaborate with the Content Marketing Specialist to execute a content strategy aligned with marketing goals • Plan and execute product launches in coordination with the Product team