• Provide telephonic case management to medically complex and chronically ill members • Conduct comprehensive health assessments and create individualized care plans • Coordinate care with internal and external partners, including physicians and specialists • Educate members and caregivers on disease management and preventive care • Monitor member progress and advocate for timely, appropriate interventions • Identify and help resolve service or access issues impacting care quality

• Identify and resolve barriers that hinder effective care • Ensure patient is progressing towards desired outcomes by managing patient care through assessments and evaluations • Monitor member progress and adjust care strategies to ensure optimal outcomes • Assist in developing and implementing individualized care plans • Collaborate with interdisciplinary teams to coordinate care and services • Manage your daily tasks, maintain accurate documentation and follow established guidelines and procedures • Use your skills to make an impact

• Coordinates assigned clinical operations cases and related activities to support timely patient onboarding, service progression, and case closure within defined service expectations • Reviews enrollment, prescription, and supporting clinical documentation for completeness, appropriateness, and readiness to advance patient services through established workflows • Collaborates with providers, pharmacies, reimbursement support, logistics, and other adjacent teams to resolve standard exceptions and align next steps for patient care and medication access • Provides clinical process guidance to patients and healthcare providers using approved language to clarify documentation requirements, service pathways, and appointment-related needs • Evaluates routine requests related to care delivery settings and service feasibility by applying protocols, operational constraints, and clinical support requirements • Documents case activity, clinical updates, and required records accurately in designated systems to support traceability, quality expectations, and continuity across handoffs • Identifies recurring workflow issues, escalates adverse events and clinical-risk signals appropriately, and suggests low-risk improvements to templates, job aids, and routing practices

• Provide care to patients in Spanish and English • Obtains pertinent patient history as indicated by the visit type. • Recognizes and addresses deviations from normal. • Performs, orders, and interprets both screening and diagnostic testing; addresses abnormal findings. • Develops plan, which may include treatment, medical or other referrals, and/or prescribing of medications. • Provides patient instruction regarding plan of care, preventive education, and health promotion and maintenance. • Consults with Medical Director or clinician on-call as indicated. • Obtains informed consent when indicated. • Collaborates with the health care team and other community agencies and resources, as indicated. • Assesses interventions and/or referral progress as indicated. • Documents accurately and clearly. • Supervises support staff regarding routine patient orders. • Collaborates with Telehealth Manager and Telehealth APC Manager to meet team goals, productivity benchmarks, and assigned tasks. • Provides patient focused care and assures smooth and efficient patient and visit flow processes. • Interprets scientific studies based on knowledge of basic research principals; Provides input and current information for the on-going process of protocol development. • Stays up to date on reproductive health care developments and maintains CE requirements for required licensure and certification. • Meets quality assurance requirements, including the appropriate dispensing of medications. • Maintains patient confidentiality and meets compliance requirements, including HIPAA. • Meets coding and documentation requirements. • Skilled at using computer technology and software as it relates specifically to the Telehealth Clinician role, including comfort with learning new systems and a willingness to become proficient in PPNCS’ telehealth platform and EHR systems. • Recognizes ethical, legal, and professional issues inherent in providing reproductive health care. • Communicates clinical and professional issues and questions to the Associate Medical Director of Family Planning. • Follows protocol and training requirements for expanding scope of practice and/or learning new procedures, i.e. colposcopy, IUD insertion, ultrasound, MAB services, etc. • Works to ensure understanding and acceptance of the Telehealth Bilingual Clinician - Spanish role with colleagues, consumers, and the community. • Maintains a working knowledge of Planned Parenthood policies and procedures and apply these to patient and clinic services. • Prescribes all FDA approved methods of birth control. • Provide medication or surgical abortion follow up. • Refers patients for medication or surgical abortion, prenatal care, or adoption services. • Counsel HIV+ clients. • Provide evaluation and management of medication abortion patients. • Participates in onboarding of new employees and supports the cross-training of established employees.