Role Description We are looking for a highly organized, customer-focused, and dependable Bilingual Property Management Virtual Assistant to support our property management clients across the United States. In this role, you will be the primary point of contact for both English and Spanish-speaking tenants, property owners, and vendors. You'll provide exceptional customer service while assisting with daily property management operations, administrative tasks, maintenance coordination, lease administration, and social media support. Key Responsibilities: - Tenant & Customer Support - Serve as the primary contact for English and Spanish-speaking tenants via phone, email, and text. - Respond to tenant inquiries promptly and professionally. - Property Management Administration - Maintain accurate tenant and property records. - Update information within property management software. - New Property Onboarding - Set up new properties within property management software. - Ensure property information is complete and accurate. - Lease Administration - Track lease expiration dates. - Coordinate lease renewals. - Maintenance Coordination - Receive maintenance requests from tenants. - Coordinate with vendors and contractors. - Tenant Move-In & Move-Out Coordination - Assist with move-in preparation. - Coordinate tenant onboarding documentation. - Prepare move-out communications. - Help ensure compliance with lease procedures. - Rent Collection & Notices - Monitor rent payments. - Assist with rent collection follow-ups. - Vendor Coordination - Schedule vendors for maintenance and repairs. - Social Media Support - Assist with creating and scheduling content. - Post updates on Facebook, Instagram, LinkedIn, and other social media platforms. - Support marketing initiatives as needed. Qualifications - Fluent in English and Spanish (written and verbal). - At least 1–2 years of experience in any of the following: Virtual Assistant, Customer Service, Property Management. - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Ability to multitask in a fast-paced environment. - High attention to detail. - Self-motivated and able to work independently. - Reliable computer with dual monitors preferred. - Stable high-speed internet connection. - Quiet, professional home office. Job Details - Position: Full-Time - Work Setup: Remote - Schedule: Monday to Friday 9:00 AM – 6:00 PM PST Compensation Package - 100% Remote Work - Weekends Off - 10 Paid Time Off per year - 6 Paid Holidays (Based on Philippine Holidays) - HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month - Independent Work Environment with Team Leader & Shadowing Team Member Support as needed

• Identify and resolve barriers that hinder effective care • Ensure patient is progressing towards desired outcomes by managing patient care through assessments and evaluations • Monitor member progress and adjust care strategies to ensure optimal outcomes • Assist in developing and implementing individualized care plans • Collaborate with interdisciplinary teams to coordinate care and services • Manage your daily tasks, maintain accurate documentation and follow established guidelines and procedures • Use your skills to make an impact

• Coordinates assigned clinical operations cases and related activities to support timely patient onboarding, service progression, and case closure within defined service expectations • Reviews enrollment, prescription, and supporting clinical documentation for completeness, appropriateness, and readiness to advance patient services through established workflows • Collaborates with providers, pharmacies, reimbursement support, logistics, and other adjacent teams to resolve standard exceptions and align next steps for patient care and medication access • Provides clinical process guidance to patients and healthcare providers using approved language to clarify documentation requirements, service pathways, and appointment-related needs • Evaluates routine requests related to care delivery settings and service feasibility by applying protocols, operational constraints, and clinical support requirements • Documents case activity, clinical updates, and required records accurately in designated systems to support traceability, quality expectations, and continuity across handoffs • Identifies recurring workflow issues, escalates adverse events and clinical-risk signals appropriately, and suggests low-risk improvements to templates, job aids, and routing practices

• Provide care to patients in Spanish and English • Obtains pertinent patient history as indicated by the visit type. • Recognizes and addresses deviations from normal. • Performs, orders, and interprets both screening and diagnostic testing; addresses abnormal findings. • Develops plan, which may include treatment, medical or other referrals, and/or prescribing of medications. • Provides patient instruction regarding plan of care, preventive education, and health promotion and maintenance. • Consults with Medical Director or clinician on-call as indicated. • Obtains informed consent when indicated. • Collaborates with the health care team and other community agencies and resources, as indicated. • Assesses interventions and/or referral progress as indicated. • Documents accurately and clearly. • Supervises support staff regarding routine patient orders. • Collaborates with Telehealth Manager and Telehealth APC Manager to meet team goals, productivity benchmarks, and assigned tasks. • Provides patient focused care and assures smooth and efficient patient and visit flow processes. • Interprets scientific studies based on knowledge of basic research principals; Provides input and current information for the on-going process of protocol development. • Stays up to date on reproductive health care developments and maintains CE requirements for required licensure and certification. • Meets quality assurance requirements, including the appropriate dispensing of medications. • Maintains patient confidentiality and meets compliance requirements, including HIPAA. • Meets coding and documentation requirements. • Skilled at using computer technology and software as it relates specifically to the Telehealth Clinician role, including comfort with learning new systems and a willingness to become proficient in PPNCS’ telehealth platform and EHR systems. • Recognizes ethical, legal, and professional issues inherent in providing reproductive health care. • Communicates clinical and professional issues and questions to the Associate Medical Director of Family Planning. • Follows protocol and training requirements for expanding scope of practice and/or learning new procedures, i.e. colposcopy, IUD insertion, ultrasound, MAB services, etc. • Works to ensure understanding and acceptance of the Telehealth Bilingual Clinician - Spanish role with colleagues, consumers, and the community. • Maintains a working knowledge of Planned Parenthood policies and procedures and apply these to patient and clinic services. • Prescribes all FDA approved methods of birth control. • Provide medication or surgical abortion follow up. • Refers patients for medication or surgical abortion, prenatal care, or adoption services. • Counsel HIV+ clients. • Provide evaluation and management of medication abortion patients. • Participates in onboarding of new employees and supports the cross-training of established employees.