• Provide care to patients in Spanish and English • Obtains pertinent patient history as indicated by the visit type. • Recognizes and addresses deviations from normal. • Performs, orders, and interprets both screening and diagnostic testing; addresses abnormal findings. • Develops plan, which may include treatment, medical or other referrals, and/or prescribing of medications. • Provides patient instruction regarding plan of care, preventive education, and health promotion and maintenance. • Consults with Medical Director or clinician on-call as indicated. • Obtains informed consent when indicated. • Collaborates with the health care team and other community agencies and resources, as indicated. • Assesses interventions and/or referral progress as indicated. • Documents accurately and clearly. • Supervises support staff regarding routine patient orders. • Collaborates with Telehealth Manager and Telehealth APC Manager to meet team goals, productivity benchmarks, and assigned tasks. • Provides patient focused care and assures smooth and efficient patient and visit flow processes. • Interprets scientific studies based on knowledge of basic research principals; Provides input and current information for the on-going process of protocol development. • Stays up to date on reproductive health care developments and maintains CE requirements for required licensure and certification. • Meets quality assurance requirements, including the appropriate dispensing of medications. • Maintains patient confidentiality and meets compliance requirements, including HIPAA. • Meets coding and documentation requirements. • Skilled at using computer technology and software as it relates specifically to the Telehealth Clinician role, including comfort with learning new systems and a willingness to become proficient in PPNCS’ telehealth platform and EHR systems. • Recognizes ethical, legal, and professional issues inherent in providing reproductive health care. • Communicates clinical and professional issues and questions to the Associate Medical Director of Family Planning. • Follows protocol and training requirements for expanding scope of practice and/or learning new procedures, i.e. colposcopy, IUD insertion, ultrasound, MAB services, etc. • Works to ensure understanding and acceptance of the Telehealth Bilingual Clinician - Spanish role with colleagues, consumers, and the community. • Maintains a working knowledge of Planned Parenthood policies and procedures and apply these to patient and clinic services. • Prescribes all FDA approved methods of birth control. • Provide medication or surgical abortion follow up. • Refers patients for medication or surgical abortion, prenatal care, or adoption services. • Counsel HIV+ clients. • Provide evaluation and management of medication abortion patients. • Participates in onboarding of new employees and supports the cross-training of established employees.

• Serve as the primary contact for English and Spanish-speaking tenants via phone, email, and text. • Respond to tenant inquiries promptly and professionally. • Maintain accurate tenant and property records. • Update information within property management software. • Set up new properties within property management software. • Ensure property information is complete and accurate. • Track lease expiration dates. • Coordinate lease renewals. • Receive maintenance requests from tenants. • Coordinate with vendors and contractors. • Assist with move-in preparation. • Coordinate tenant onboarding documentation. • Prepare move-out communications. • Help ensure compliance with lease procedures. • Monitor rent payments. • Assist with rent collection follow-ups. • Schedule vendors for maintenance and repairs. • Assist with creating and scheduling content. • Post updates on Facebook, Instagram, LinkedIn, and other social media platforms. • Support marketing initiatives as needed.

• Drive the end-to-end renewal motion for the Flash segment — managing proactive 90/60/30-day cycles that keep GRR on target and surface expansion signals early; • Accelerate pricing migration conversations within your book of accounts — guiding legacy clients to the new platform pricing model and closing those migrations; • Keep a clean, accurate HubSpot pipeline across a high volume of accounts so forecasts reflect reality, not optimism; • Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion; • Use AI tools (e.g., Claude) to personalize outreach at scale, prepare calls, and quickly produce account briefs — so your time is spent on conversations, not admin; • Detect early churn signals, escalate with a plan and follow the playbook while knowing when to adapt it.

Role Description The Booking Agent is responsible for handling customer service matters through a variety of channels such as email, telephone and electronic requests while working independently to book testing for our clients in a fast-paced contact center environment. - Manage large amounts of inbound calls in a professional, friendly and positive manner. - Provide an outstanding customer experience to both external and internal customers while ensuring that calls are answered within the accepted standard handle time. - Book drug, alcohol and occupational health appointments for our clients. - Quickly identify and solve problems on the spot to address inquiries regarding booked appointments. - Manage incoming appointment requests from department inbox and respond in a timely manner with attention to detail. - Utilize the internal e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed. - Quick and accurate data entry into our internal (Emanda) e2 system to book appointments. - Provide detailed documentation to both clients and participants. - Take responsibility to resolve issues from beginning to end and seek assistance when necessary. Qualifications - High School Diploma. - Previous call centre experience in a fast-paced environment is considered an asset. - Thrive in a multitasking, fast-paced environment with constantly changing priorities. - Active listener, with a passion to assist, advise, empathize, de-escalate and negotiate with customers in a manner that creates a superior customer experience. - Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems. - The ability to communicate in French (both written and verbal) is considered an asset. - Detail oriented and accurate. - Demonstrate excellent critical thinking, decision-making and problem-solving skills. - Conscientious, flexible and adaptable. Benefits - FAMILY focused culture. - Excellent Training Program. - Supportive continuous learning environment. - Competitive Wage. - Competitive Group Benefit plan.