Role Description Mercier Consultancy Group is currently seeking a motivated and technically minded French Speaking Technical Support Agent to join a prestigious consumer electronics brand operating remotely within Greece. This is an outstanding opportunity for French-speaking professionals who are passionate about technology and consumer electronics to deliver exceptional support to customers across the French-speaking world. Key Responsibilities - Provide expert technical support to French-speaking customers regarding consumer electronics products, including smartphones, tablets, smart home devices, audio equipment, and wearables. - Diagnose and troubleshoot hardware and software issues related to consumer electronics products via phone, email, and live chat channels. - Guide customers step-by-step through product setup, configuration, firmware updates, and connectivity troubleshooting in a clear and professional manner. - Log, track, and manage all customer interactions and technical cases accurately within the internal CRM system, ensuring timely follow-up and resolution. - Escalate complex or unresolved technical issues to the appropriate second-level support teams, ensuring seamless communication throughout the process. - Maintain an up-to-date working knowledge of the latest consumer electronics products, software releases, and technical updates relevant to the brand's portfolio. - Identify recurring technical issues and provide structured feedback to internal teams to help improve product documentation and support processes. - Consistently deliver a premium customer experience that reflects the high standards expected of a leading consumer electronics brand. Qualifications - Native or fluent French language skills (both spoken and written) are essential for this role. - A genuine interest in consumer electronics, technology, and digital products, with the ability to quickly learn and explain technical concepts to non-technical users. - Previous experience in a technical support, customer service, or helpdesk role is advantageous, preferably within a consumer electronics or technology-related environment. - Strong problem-solving skills with a patient, customer-first attitude and the ability to remain composed under pressure. - Comfortable working remotely with a reliable internet connection and a dedicated, distraction-free home working environment within Greece. - Good working knowledge of English is an asset for internal communication and training purposes. Requirements - Valid EU passport (mandatory requirement for this position). Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and technical expertise required to excel in this role. - Comprehensive Health Insurance coverage from day one. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication, quality of support, and customer satisfaction results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A fully remote working arrangement within Greece. - Long-term career development opportunities within a globally respected organisation. How to Apply Are you a fluent French speaker with a passion for technology and consumer electronics, ready to take on an exciting new challenge? Click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps.

Role Description Estamos em busca de um(a) Líder Técnico com sólida experiência em C/C++ e Linux para atuar na sustentação de um ambiente crítico, liderando tecnicamente a resolução de incidentes, análise de performance e evolução da plataforma SASGC. Qualifications - Experiência avançada em C/C++ e Engenharia de Software. - Domínio de Linux, gerenciamento de processos, threads, memória, IPC, sockets e daemons. - Conhecimento avançado em Shell Script (Bash/Sh) para automação, tratamento de logs e monitoramento (awk, sed, grep). - Experiência com troubleshooting utilizando GDB, Valgrind, Strace, Lsof e análise de Core Dumps. - Vivência com ferramentas de build como Make, CMake ou similares. - Conhecimento em Oracle e PostgreSQL, incluindo análise e otimização de consultas. - Atuação na gestão técnica de incidentes críticos (P0/P1), garantindo alta disponibilidade dos sistemas. - Conhecimento em integrações via APIs, mensageria e troca de arquivos. Company Description

• Author a comprehensive User Operations Guide covering five IHS immunization data systems (RPMS, CRS, iCARE, NIRS/NVC dashboard, GPRA reporting) • Translate complex technical and clinical-data concepts into clear, plain-language, step-by-step instructions for providers and program staff • Develop flowcharts, templates, annotated example reports and screenshots, and click-path workflows • Create standardized guidance documents on when and how to use each reporting system • Support development of training products: participant workbooks, quick reference guides, and job aids • Apply consistent style, structure, and Section 508 accessibility standards across all deliverables; manage document versions through Government review cycles

• Provide editing expertise to assist the Aviation Safety (AVS) line of business • Support the revision, creation, and updating of policy and guidance documents • Perform detailed editing review of draft documents • Exercise research skills to verify accuracy of references • Participate in staff meetings, trainings, and client meetings • Format documents using approved templates • Support multiple subject matter experts in managing document projects • Provide support for document coordination and review process • Maintain records of production steps, edits, and communications • Support the publication preparation process • Work as part of a team completing priority projects