• Author a comprehensive User Operations Guide covering five IHS immunization data systems (RPMS, CRS, iCARE, NIRS/NVC dashboard, GPRA reporting) • Translate complex technical and clinical-data concepts into clear, plain-language, step-by-step instructions for providers and program staff • Develop flowcharts, templates, annotated example reports and screenshots, and click-path workflows • Create standardized guidance documents on when and how to use each reporting system • Support development of training products: participant workbooks, quick reference guides, and job aids • Apply consistent style, structure, and Section 508 accessibility standards across all deliverables; manage document versions through Government review cycles

• Provide editing expertise to assist the Aviation Safety (AVS) line of business • Support the revision, creation, and updating of policy and guidance documents • Perform detailed editing review of draft documents • Exercise research skills to verify accuracy of references • Participate in staff meetings, trainings, and client meetings • Format documents using approved templates • Support multiple subject matter experts in managing document projects • Provide support for document coordination and review process • Maintain records of production steps, edits, and communications • Support the publication preparation process • Work as part of a team completing priority projects

Role Description We're looking for a Senior Technical Writer who brings craft and strategic instinct to the discipline. We want someone who can own complex documentation initiatives end to end, influence how content is structured and delivered at scale, operate with authority in a fast-moving, highly technical environment, and help their team succeed with AI-assisted tooling. As a Senior Technical Writer at Starburst, you will: - Own the planning, writing, and continuous improvement of highly technical documentation, including configuration, deployment, integration, and query reference content. - Partner directly with software engineers, product managers, and subject matter experts to extract accurate technical detail and drive timely review cycles, including setting deadlines and driving stakeholder alignment. - Lead documentation work tied to major platform and product initiatives. - Evaluate and develop content for AI consumability and discoverability, including how documentation performs in LLM-mediated search and developer evaluation contexts. - Apply a structured content approach to ensure documentation serves the right audience at the right stage of their journey, from evaluation through advanced use. - Contribute to documentation standards, style guidelines, and peer review processes across the team. - Serve as a senior voice in cross-functional planning, advocating for documentation requirements in the product development lifecycle. - Partner on piloting AI-assisted drafting tools: evaluate output quality, help define what a human must verify before publication, and help build workflows where AI assistance meaningfully improves content and reduces toil. - Contribute content expertise to docs replatforming initiatives by representing structured-content and authoring requirements in tooling evaluations. Qualifications - 7+ years of technical writing experience, with a strong portfolio of developer-facing or data infrastructure documentation. Writing samples required. - Demonstrated ability to work autonomously in ambiguous, fast-paced environments and make sound content decisions without close supervision. - Experience owning documentation for complex SaaS, cloud, or data platform products. - Proven ability to manage SME relationships decisively, including driving review cycles and escalating blockers. - Proficiency with docs-as-code workflows: Git/GitHub, Markdown, and static site generators. - Experience with or strong interest in content architecture, structured authoring, and emerging documentation platform tooling. - Excellent written communication in US English. - Bachelor's degree in a technical field or equivalent professional experience. - Strong plus: familiarity with how documentation is consumed by AI systems (llms.txt, RAG-friendly chunking, MCP, AI-search visibility), or hands-on experience using LLMs in a content workflow (drafting, evaluating output quality). Requirements - Basic scripting/automation exposure (Python, JavaScript, or similar). Benefits - Competitive pay. - Attractive stock grants. - Flexible paid time off. - Equity packages (ISOs). - Comprehensive benefits offering. Company Description Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence.

Role Description Are you a Swedish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Swedish-speaking Technical Support Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Swedish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Swedish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.