• Provide on-site and remote technical support for Stago instruments and systems, diagnosing and resolving issues efficiently to minimize downtime. • Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout service interactions. • Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly. • Install instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications. • Perform installation, maintenance, and repairs to ensure optimal performance of Stago systems at customer sites, sales demos, trade shows, etc. • Provide supplemental on-site training for end users and laboratory personnel on proper operation, maintenance, and troubleshooting of instruments to enhance user confidence and system longevity. • Provide ongoing updates and consistent communication with customers, manager, and HQ until full resolution of their issues, ensuring they feel supported throughout the process. • Work closely with internal teams, including technical support, sales, and product management, to share insights and improve service strategies. • Maintain accurate service records, follow regulatory guidelines, and ensure that all work complies with company policies and industry regulations. • Assist in identifying opportunities for service contracts and extended service agreements, educating customers on available options to enhance their support experience and system performance.

• Conduct on-site installation of sophisticated equipment • Provide diagnosis and repair support for customers • Cultivate positive working relationships with customers • Complete and submit field service reports • Provide training to customers on system maintenance

• You will be servicing DX Equipment in the NYC (All Boroughs) / Long Island area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

• You will be servicing DX Equipment in the Minneapolis, MN area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.