Field Support Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 1945H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

0

Seniority

Senior

High School3 yrs expEnglish

Job Description

Field Support Engineer

Stago

• Provide on-site and remote technical support for Stago instruments and systems, diagnosing and resolving issues efficiently to minimize downtime. • Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout service interactions. • Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly. • Install instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications. • Perform installation, maintenance, and repairs to ensure optimal performance of Stago systems at customer sites, sales demos, trade shows, etc. • Provide supplemental on-site training for end users and laboratory personnel on proper operation, maintenance, and troubleshooting of instruments to enhance user confidence and system longevity. • Provide ongoing updates and consistent communication with customers, manager, and HQ until full resolution of their issues, ensuring they feel supported throughout the process. • Work closely with internal teams, including technical support, sales, and product management, to share insights and improve service strategies. • Maintain accurate service records, follow regulatory guidelines, and ensure that all work complies with company policies and industry regulations. • Assist in identifying opportunities for service contracts and extended service agreements, educating customers on available options to enhance their support experience and system performance.

Job Requirements

  • High School or (GED) required
  • Associates Degree or Certificate from Technical School a plus
  • Bachelor’s from 4 year college or university preferred
  • 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
  • Valid Driver's License
  • Strong technical troubleshooting and problem-solving skills
  • Excellent customer service and communication skills, with the ability to explain complex technical concepts in a clear, user-friendly manner
  • Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS
  • Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment
  • Willingness to travel extensively within the assigned territory and occasionally beyond.
  • Ability to travel by common air carrier, or rental car as needed.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work hours

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