Role Description Assist with a desk review of relevant national documentation, including legal and regulatory frameworks for the production and use of business statistics, institutional mandates, public guidance on registration procedures, any existing registry modernization initiatives, and any other sources for producing business statistics in Viet Nam. The desk review should include a mapping of the current business registration workflow, including (as applicable) steps for registration, licensing, tax registration, renewal/updates, deregistration, and data-sharing arrangements. - Assess whether and how registration systems capture sex-disaggregated and disability-related data. - Assess interoperability and coordination across systems (registry–tax–licensing–statistics–procurement), including presence and use of the unique business identifier (UBIs) or other unique identifiers; data exchange protocols and governance; and feasibility of linking registry data to procurement/supplier databases for GRP monitoring. - Contribute to stakeholder interviews (remote and/or in-country as agreed) with key national stakeholders, which may include: business registration authority, ministries of commerce/finance/planning/digital development, tax authority, national statistics office, procurement agency/platform administrators, SME promotion agencies, women’s machineries, business associations, WOB networks, civil society organizations, and organizations of persons with disabilities (OPDs). - Provide input to an assessment of the feasibility of the data ecosystem for using available data to set up gender-responsive digital business platforms. - Provide interpretation to facilitate meetings and aid understanding of official documentation where necessary. Validation of the assessment: - Contribute to the production of a structured overview of the business registry data model, including core variables captured, metadata/definitions (where available), update frequency, and data governance considerations. - Support the organization of, and facilitate, validation workshops of key findings through targeted check-ins with national focal points and UN Women country team; document points of agreement and contested issues. Reporting, recommendations, and knowledge sharing: - Identify gaps and practical options to strengthen data governance, interoperability, and administrative coordination, including quick wins and medium-term reforms. - Contribute to the drafting of an action plan which will include diagnostic, prioritized recommendations, feasibility considerations, and proposed entry points linked to GRP, SME development, and digital government agendas. Deliverables - Country Mapping & Review: - Governance, institutional and legal mapping. - System map - workflow and administrative burden analysis. - Assessment of the availability and quality of data sources following international recommendations, including the UN Guidelines on Statistical Business Registers, the UN National Quality Assurance Framework as well as more specific guidance on the quality assessment of administrative data sources. - GEDSI and accessibility assessment (sex/disability/intersectional visibility and barriers). - Interoperability assessment (registry–tax–licensing–statistics–procurement linkages). - Feasibility assessment of data uses for digital business platforms. - Prioritized recommendations at country level (short-/medium-term) and feasibility notes. - Identification of potential data uses for evidence-informed decision making. - Draft Action Plan: - Provide input to draft action plan for Viet Nam summarizing findings of mapping and review and recommendations producing and using business statistics to advance women’s economic empowerment. - Support the organization and facilitation of validation workshops for the draft Country Action Plan, including coordination and engagement with key national stakeholders through consultations and meetings. - Final Action Plan: - Contribute to the development of technical sessions on business statistics and gender during a technical workshop to support all four countries included in the WRT programme. - Collaborate with UN Women and national stakeholders, to finalize action plan for Viet Nam. Qualifications - Master’s degree in economics, Statistics, Mathematics or other analytical subjects. - At least 5 years of progressively responsible work experience in business statistics or administrative data ecosystems for producing business statistics is required. - Experience of working in the production of official statistics is an advantage. - Experience in the use of statistical business registers at the national or regional level is desirable. - Experience in conducting gender analysis in different areas with expertise on GEDSI assessments is an advantage. - Familiarity with Viet Nam country context i.e. legal frameworks, stakeholders related to women economic empowerment is an advantage. - Strong understanding of women’s economic empowerment or procurement system is desirable. - Familiarity with international frameworks (e.g., CEDAW, CRPD, SDGs) is desirable. - A strong understanding of a rights-based approach to disability and experience in working in partnership with persons with disabilities and facilitating accessible and inclusive consultations is desirable. - Familiarity with the UN system is an asset. - Excellent analytical skills with strong drive for results and capacity to work independently. - Excellent English and Vietnamese communication and writing skills; (Samples of previous work will be required.) Languages - Fluency in English and Vietnamese is required. - Knowledge of French or any other UN official language is an asset. Competencies - Core Values: - Integrity; - Professionalism; - Respect for Diversity. - Core Competencies: - Awareness and Sensitivity Regarding Gender Issues; - Accountability; - Creative Problem Solving; - Effective Communication; - Inclusive Collaboration; - Stakeholder Engagement; - Leading by Example. - Functional Competencies: - Technical credibility in the field of statistics. - Excellent analytical skills. - Excellent communication and negotiation skills. - Ability to lead formulation of strategies and their implementation. - Strong networking and partnership building skills.

Role Description Mercier Consultancy Group is currently seeking a motivated and customer-focused individual to fill an exciting German Speaking Customer Consultant position in Greece, operating on a fully remote basis. This is a fantastic opportunity for fluent or native German speakers to build a meaningful career within the Customer Support Services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of service excellence. - Identify customer needs efficiently and provide accurate, helpful information about products, services, and account-related enquiries within the Customer Support Services environment. - Log, track, and manage customer interactions and cases using internal CRM systems, maintaining meticulous records and timely follow-up. - Escalate complex or unresolved issues to the appropriate internal departments, ensuring customers receive a swift and satisfactory resolution at all times. - Proactively contribute to customer satisfaction goals by adopting a solutions-driven approach and demonstrating genuine empathy and professionalism in every engagement. - Collaborate closely with team members and supervisors to share knowledge, best practices, and feedback, fostering a culture of continuous improvement within the support team. - Adhere to company guidelines, service level agreements, and quality benchmarks as set out by the Customer Support Services operational framework. - Participate in ongoing training sessions and performance reviews to develop your skills and advance your career within Mercier Consultancy Group's growing network. Qualifications - Native or fluent German language proficiency (both spoken and written) is essential for this role. - A genuine passion for delivering outstanding customer experiences within a Customer Support Services environment. - Strong communication and active listening skills, with the ability to handle a wide range of customer enquiries with patience, clarity, and professionalism. - Solid computer literacy and the ability to navigate multiple digital platforms and CRM tools simultaneously. - Previous experience in customer service, call center operations, or a related support role is advantageous, though not strictly required. Requirements - Valid EU passport or relevant legal authorization to work and reside within Greece (mandatory). Benefits - Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry. - Fully Paid Training programme to ensure you are thoroughly prepared and confident from your very first day. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including flights, airport transfer, and hotel accommodation to make your move to Greece seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition of your continued commitment. - Remote working arrangement within Greece, offering you a healthy work-life balance in a stunning Mediterranean setting. - Clear career progression pathways and professional development opportunities within Mercier Consultancy Group. - And Much More...

Title: Client Service Consultant Location: Ringwood, VIC, Australia Job Description: Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities. For EA based roles: Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more. What are we looking for? Our team is growing and we are on the lookout for Client Services Consultants to join our team and work as part of our inbound call centre located in Ringwood. These roles can be on Permanent Part Time & Casual basis with various shifts between 8am and 8pm. And we are looking for minimum 3 days availability. Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring - ensuring that we create a connection with our possible clients. If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you. Your duties and responsibilities will include: - Generating appointments for Lawyers with Clients - Managing and ensuring an effective resolution of all prospective and existing client enquiries - Following up of all prospective client enquiries and assist in handling any objections - Maintaining a superior level of client service, including both inbound and outbound calls - Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist - Ensuring solicitors receive accurate information of prospective clients and their matters - Ensuring all information recorded in relation to prospective and existing clients is accurate - Ensuring all client information is treated in a professional and confidential manner - Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources - Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria What will you bring? We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams. No legal experience is necessary. Full training will be provided (3-4 week training component). To be successful you will need to demonstrate: - Great customer service skills - Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client - Inbound or Outbound calling experience (highly desirable) - An excellent communicator and listener - A creative thinker who enjoys problem solving - Resilient and comfortable with the pressures of a busy call centre environment - Someone who loves a challenge and motivated by individual and team goals - Working in a fun, positive team environment What next? If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies. To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process. Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan