Mercier Consultancy Group logo
Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

German Speaking Customer Consultant

Location

Greece

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

German Speaking Customer Consultant

Mercier Consultancy Group

Role Description Mercier Consultancy Group is currently seeking a motivated and customer-focused individual to fill an exciting German Speaking Customer Consultant position in Greece, operating on a fully remote basis. This is a fantastic opportunity for fluent or native German speakers to build a meaningful career within the Customer Support Services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of service excellence. - Identify customer needs efficiently and provide accurate, helpful information about products, services, and account-related enquiries within the Customer Support Services environment. - Log, track, and manage customer interactions and cases using internal CRM systems, maintaining meticulous records and timely follow-up. - Escalate complex or unresolved issues to the appropriate internal departments, ensuring customers receive a swift and satisfactory resolution at all times. - Proactively contribute to customer satisfaction goals by adopting a solutions-driven approach and demonstrating genuine empathy and professionalism in every engagement. - Collaborate closely with team members and supervisors to share knowledge, best practices, and feedback, fostering a culture of continuous improvement within the support team. - Adhere to company guidelines, service level agreements, and quality benchmarks as set out by the Customer Support Services operational framework. - Participate in ongoing training sessions and performance reviews to develop your skills and advance your career within Mercier Consultancy Group's growing network. Qualifications - Native or fluent German language proficiency (both spoken and written) is essential for this role. - A genuine passion for delivering outstanding customer experiences within a Customer Support Services environment. - Strong communication and active listening skills, with the ability to handle a wide range of customer enquiries with patience, clarity, and professionalism. - Solid computer literacy and the ability to navigate multiple digital platforms and CRM tools simultaneously. - Previous experience in customer service, call center operations, or a related support role is advantageous, though not strictly required. Requirements - Valid EU passport or relevant legal authorization to work and reside within Greece (mandatory). Benefits - Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry. - Fully Paid Training programme to ensure you are thoroughly prepared and confident from your very first day. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including flights, airport transfer, and hotel accommodation to make your move to Greece seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition of your continued commitment. - Remote working arrangement within Greece, offering you a healthy work-life balance in a stunning Mediterranean setting. - Clear career progression pathways and professional development opportunities within Mercier Consultancy Group. - And Much More...

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