• Ondersteuning bieden in het facturatieproces; • Ontvangen en verwerken van inkooporders; • Bijhouden en verwerken urenregistratie van onze NDO collega’s • Werkzaamheden koppelen aan de door jou aangemaakte PO’s • Klantcontact i.v.m. aanleveren kosten, aanvragen PO’s e.d. • Overige bijkomende administratie, invoer verschillende datasystemen.

• Realizar o cancelamento de alguns documentos de SD e recriá-los com os ajustes necessários, contemplando pequenas modificações conforme a necessidade do processo.

• Handle inbound phone calls via the VoIP system • Screen out distractions and routine inquiries • Monitor and triage incoming text messages and platform chats • Respond to basic questions, coordinate scheduling, and notify in-house team when an issue requires local escalation • Review and prioritize voicemails • Utilize project management software to track patient journeys • Input care plan details into the electronic medical records system • Pre-fill out reassessment forms using existing patient data • Verify new patient onboarding documentation • Consistently encourage and track completion of digital intake paperwork by patients • Follow up on patient cases by connecting with attorneys via phone or email • Monitor and log leads generated through SEO and external digital marketing platforms

Role Description The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply. - Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system. - Manage a high volume of tickets while maintaining accuracy and service level expectations. - Research and apply payroll, attendance, and timekeeping policies to resolve employee inquiries. - Support multiple timekeeping systems, with initial focus on a primary platform before expanding knowledge across additional systems. - Collaborate with Tier I support teams to ensure timely escalation and resolution of cases. - Document case activity, resolutions, and follow-up actions within the ticketing platform. - Identify process improvement opportunities and recommend enhancements to increase efficiency and customer satisfaction. - Partner with team members to share knowledge, resolve complex issues, and support department objectives. - Maintain confidentiality and accuracy when handling employee payroll and timekeeping information. Qualifications - High school diploma or equivalent. - Experience working in a customer service, administrative, HR support, shared services, call center, or ticket-based environment. - Strong problem-solving and analytical skills. - Excellent written communication abilities. - Ability to learn and apply complex policies and procedures. - Strong organizational skills and attention to detail. - Ability to manage competing priorities in a fast-paced, high-volume environment. Requirements - Payroll, timekeeping, HR operations, or workforce management experience. - Experience working with ServiceNow or similar ticketing systems. - Experience supporting Workday or other HRIS/timekeeping platforms. - Experience using Workday, UKG Dimensions, and/or MyTime preferred. - Knowledge of payroll compliance, attendance, or timekeeping processes. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.