Role Description The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply. - Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system. - Manage a high volume of tickets while maintaining accuracy and service level expectations. - Research and apply payroll, attendance, and timekeeping policies to resolve employee inquiries. - Support multiple timekeeping systems, with initial focus on a primary platform before expanding knowledge across additional systems. - Collaborate with Tier I support teams to ensure timely escalation and resolution of cases. - Document case activity, resolutions, and follow-up actions within the ticketing platform. - Identify process improvement opportunities and recommend enhancements to increase efficiency and customer satisfaction. - Partner with team members to share knowledge, resolve complex issues, and support department objectives. - Maintain confidentiality and accuracy when handling employee payroll and timekeeping information. Qualifications - High school diploma or equivalent. - Experience working in a customer service, administrative, HR support, shared services, call center, or ticket-based environment. - Strong problem-solving and analytical skills. - Excellent written communication abilities. - Ability to learn and apply complex policies and procedures. - Strong organizational skills and attention to detail. - Ability to manage competing priorities in a fast-paced, high-volume environment. Requirements - Payroll, timekeeping, HR operations, or workforce management experience. - Experience working with ServiceNow or similar ticketing systems. - Experience supporting Workday or other HRIS/timekeeping platforms. - Experience using Workday, UKG Dimensions, and/or MyTime preferred. - Knowledge of payroll compliance, attendance, or timekeeping processes. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Role Description The Operations Assistant is to assist all aspects of daily store operation remotely. Duties include: - Front desk reception duties - Supplies ordering - Inventory management - Membership management - Customer services inquiries - Answering incoming phone calls and voice mails - Responding to customers’ requests - Assisting in time clock and daily check out sales reports - Researching billing issues - Assisting guests with questions regarding services and products - Charging for services performed - Emailing timely replies - Reviewing purchase details for proper charges and refunds Duties and Responsibilities (Perform remotely): - Assist in day-to-day operation of the store remotely - Review flow of appointments, proper breaks and time off - Assist in scheduling tasks - Accurately book, change and cancel appointments - Explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation - Answer the phone within three rings and use the guest’s name twice throughout the phone conversation - Inventory management and ensure store and retail supplies are fully stocked - Handle guests’ questions and concerns professionally and courteously through email or phone call - Assist in all areas of wellness sanctuary operation as requested by management - Review daily close out and time clock reports - Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules - Assist insurance billing process and be the primary point of contact for superbills - Manage store inventory and supplies; keep all store records and inventory organized - Special projects as assigned; duties can change from time to time due to store needs Qualifications - Bachelor’s degree preferred - Spa/Fitness/Wellness experience preferred - Proficiency in booking system, Mindbody tool preferred - Strong sense of ownership and professionalism - Responsible and trustworthy - Willingness to work one day on the weekend and holidays Requirements - Equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws

• Prepare, maintain, and update reports and documents using Microsoft Excel and Word • Complete provider enrollment and credentialing applications for multiple payors with accuracy and attention to detail • Coordinate document signatures and facilitate communication between Directors and Vice Presidents • Manage inter-office mail, document scanning, and secure handling of confidential materials • Support departmental projects, including denial resolution activities and inventory tracking • Utilize Adobe Pro and internal systems/portals for document management and data entry • Maintain organized records and ensure timely completion of assigned administrative tasks

Role Description The Project Administrative Assistant joins the COA Licensing team supporting studies awarded to ICON. This role focuses on the coordination, administrative and financial management of COA licensing projects, with a strong emphasis on revenue recognition, budget tracking, and invoice coordination, and extends to collecting and updating COA information, and supporting their distribution (printing/shipping). The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and stakeholders in a deadline-driven environment. If you are looking to join a company that will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you. Qualifications - 2+ years of experience in project administration, financial coordination, or similar roles - Experience working with invoicing, budgeting, or revenue tracking processes - Strong attention to detail and accuracy, particularly with data and financial information - Good organizational and multitasking skills, with the ability to manage competing priorities - Strong communication skills and ability to work in an international team environment - Proficiency in MS Office (especially Excel) and data tracking tools - Proactive and structured approach to work Requirements - Support the administrative and financial management of assigned COA licensing projects - Collect, verify, and maintain project and financial data to support accurate revenue recognition - Verify COA data and information and save it in relevant tools - Track project financials, ensuring accuracy across budgets, invoicing, and internal systems - Manage and process financial transactions, including invoice requests, validation, and follow-up - Maintain accurate and up-to-date project trackers, financial records, and documentation - Generate standard project and financial status reports - Monitor timelines and follow up on pending actions, deliverables, and approvals - Liaise with internal stakeholders and external partners to support timely and accurate processes - Identify and flag data discrepancies or process issues and escalate as appropriate - Contribute to data quality and continuous improvement of tools and processes - Perform other duties and tasks as are allocated at the reasonable discretion of the Company Benefits - Competitive base salary and performance related incentives - Health and wellbeing programmes including medical, dental, and vision coverage where applicable - Retirement and pension plans - Life assurance and disability coverage - Employee assistance programmes and wellbeing resources - Learning and development opportunities through structured training and career pathways - Benefits may vary depending on role and location