• Realizar o cancelamento de alguns documentos de SD e recriá-los com os ajustes necessários, contemplando pequenas modificações conforme a necessidade do processo.

• Handle inbound phone calls via the VoIP system • Screen out distractions and routine inquiries • Monitor and triage incoming text messages and platform chats • Respond to basic questions, coordinate scheduling, and notify in-house team when an issue requires local escalation • Review and prioritize voicemails • Utilize project management software to track patient journeys • Input care plan details into the electronic medical records system • Pre-fill out reassessment forms using existing patient data • Verify new patient onboarding documentation • Consistently encourage and track completion of digital intake paperwork by patients • Follow up on patient cases by connecting with attorneys via phone or email • Monitor and log leads generated through SEO and external digital marketing platforms

Role Description The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply. - Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system. - Manage a high volume of tickets while maintaining accuracy and service level expectations. - Research and apply payroll, attendance, and timekeeping policies to resolve employee inquiries. - Support multiple timekeeping systems, with initial focus on a primary platform before expanding knowledge across additional systems. - Collaborate with Tier I support teams to ensure timely escalation and resolution of cases. - Document case activity, resolutions, and follow-up actions within the ticketing platform. - Identify process improvement opportunities and recommend enhancements to increase efficiency and customer satisfaction. - Partner with team members to share knowledge, resolve complex issues, and support department objectives. - Maintain confidentiality and accuracy when handling employee payroll and timekeeping information. Qualifications - High school diploma or equivalent. - Experience working in a customer service, administrative, HR support, shared services, call center, or ticket-based environment. - Strong problem-solving and analytical skills. - Excellent written communication abilities. - Ability to learn and apply complex policies and procedures. - Strong organizational skills and attention to detail. - Ability to manage competing priorities in a fast-paced, high-volume environment. Requirements - Payroll, timekeeping, HR operations, or workforce management experience. - Experience working with ServiceNow or similar ticketing systems. - Experience supporting Workday or other HRIS/timekeeping platforms. - Experience using Workday, UKG Dimensions, and/or MyTime preferred. - Knowledge of payroll compliance, attendance, or timekeeping processes. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Role Description The Operations Assistant is to assist all aspects of daily store operation remotely. Duties include: - Front desk reception duties - Supplies ordering - Inventory management - Membership management - Customer services inquiries - Answering incoming phone calls and voice mails - Responding to customers’ requests - Assisting in time clock and daily check out sales reports - Researching billing issues - Assisting guests with questions regarding services and products - Charging for services performed - Emailing timely replies - Reviewing purchase details for proper charges and refunds Duties and Responsibilities (Perform remotely): - Assist in day-to-day operation of the store remotely - Review flow of appointments, proper breaks and time off - Assist in scheduling tasks - Accurately book, change and cancel appointments - Explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation - Answer the phone within three rings and use the guest’s name twice throughout the phone conversation - Inventory management and ensure store and retail supplies are fully stocked - Handle guests’ questions and concerns professionally and courteously through email or phone call - Assist in all areas of wellness sanctuary operation as requested by management - Review daily close out and time clock reports - Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules - Assist insurance billing process and be the primary point of contact for superbills - Manage store inventory and supplies; keep all store records and inventory organized - Special projects as assigned; duties can change from time to time due to store needs Qualifications - Bachelor’s degree preferred - Spa/Fitness/Wellness experience preferred - Proficiency in booking system, Mindbody tool preferred - Strong sense of ownership and professionalism - Responsible and trustworthy - Willingness to work one day on the weekend and holidays Requirements - Equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws