• Oversee daily performance and Seller-Fulfilled Prime (SFP) metrics across 30+ Amazon accounts • Build and maintain Excel reporting models that distill complex, raw account data into clear, actionable insights for leadership • Conduct deep-dive investigations into metric fluctuations • Serve as the internal authority on SFP requirements and metric weighting • Identify emerging risks to Prime Badges and lead the development and execution of corrective action plans • Partner with Content and Customer Experience teams • Support international and multi-channel growth initiatives • Provide reliable operational support for the Channels Manager

• Serve as a strategic leader within the Innovation and Transformation team reporting directly to the Executive Director in Global Development Operations • Drive the implementation and structure of Clinical Trial transformation initiatives that enhance clinical trial design operations and cross functional collaboration across a complex matrixed organization. • Work across Global Development Operations, IT and local teams to ensure seamless integration of new Clinical Trial solutions, technologies, processes and tools in an efficient structured manner. • Collaborate with senior stakeholders and cross functional partners to align priorities manage interdependence, develop project structures and tools that deliver optimized trial solutions. • Accountable for monitoring workstream dependencies, risk management and progress utilizing key performance indicators and mitigating risks to ensure the success of transformation efforts. • Create and provide input into the development of business cases for continued and ongoing solution development.

• Lead Customer-Facing Operations: Take ownership of operational responsibilities for Lyra's US customers, including our portfolio of customer specific programs (e.g. Onsite Program). You'll serve as a primary point of contact for customer-facing operational needs, including managing inquiries, ensuring seamless program delivery, and fostering strong client relationships. • Own and Partner on Provider Recruitment Processes: Drive program growth by partnering with the internal talent acquisition/recruitment teams to scale provider networks for specialized customer accounts. You will lead and coordinate the customer-facing portion of the provider pipeline, including executing customer onboarding requirements, interviewing/meeting with providers once initial recruitment screening is complete, and managing the scheduling and meetings between vetted providers and customers. • Enable Scalable Customer Management: Develop, implement, and refine scalable operational processes and best practices to efficiently handle increasing volume and complexity across our customer accounts. Focus on proactive problem-solving and effectively addressing escalations as the program expands. • Drive Operational Excellence Initiatives: Lead medium-to-large-scale operational initiatives to improve overall program efficiency and profitability. This includes enhancing provider utilization within these customer specific programs, increasing customer satisfaction, and implementing Onsite best practices across your managed accounts. • Operate with Autonomy and Strategic Insight: Actively take independent initiative to address key operational or team challenges. Proactively identify operational risks and advocate for the most effective solutions, driving their implementation. Manage multiple operational projects or a complex operational project with some support, balancing strong attention to detail with broader strategic and business goals, including leveraging emerging technologies like AI for process optimization and predictive insights, to identify clear pathways forward and support aggressive deadlines. • Mitigate Complex Challenges: Proactively identify and address potential operational roadblocks and complex challenges within your customer accounts, working cross-functionally to devise and implement effective solutions. • Facilitate Cross-Functional Partnership: Collaborate extensively with internal teams such as Customer Success, Clinical Operations, Engineering, Product, and GTM to effectively resolve customer-related issues and optimize program performance. Partner closely with cross-functional teams to address and resolve program risks and challenges, setting up the structure and cadence for medium to large cross-functional teams, creating materials, and facilitating meetings with minimal support from Sr. Global Onsite Manager and other senior team members. • Contribute to Program Growth and Culture: Actively participate in discussions and initiatives that contribute to the overall growth, standardization, and success of Lyra's customer specific programs globally. Invest in team culture and "ways of working," proactively identifying opportunities to improve team culture and provide thoughtful feedback to fellow team members, actively contributing to shaping team culture and working dynamics.

• develop and execute strategies for Claim Operations, including Absence, Disability, Workers’ Compensation claims • ensure strategies align with Alight’s goals, focusing on key performance indicators, innovation, and efficiency • lead, mentor and inspire colleagues & people leaders to exemplify Alight Values • embrace Continuous Performance Management and ensure all colleagues have opportunity to learn and grow their careers • leverage technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management • monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results • partner closely with reporting and analytics team to ensure key metrics are current • embrace One Alight Approach in delivering cross-functional collaboration • partner with stakeholders to envision and implement promised results for market and clients • serve as key liaison in managing relationships with Alight clients, brokers/agencies, and sales team • collaborate with internal teams such as product, sales support, account management, and implementation • oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies • prepare budget forecasts and maintain up-to-date knowledge of industry trends in integrated disability and absence management • engage in customer presentations and communicate results to Claim Operations leadership team