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nShift, a global leader in delivery management solutions, enabling frictionless commerce from checkout to returns.
Director, Customer Management – SMB
Location
Denmark
Posted
122 days ago
Salary
0
Seniority
Lead
Job Description
Director, Customer Management – SMB
nShift
• Managing a team of customer managers focusing on managing existing customers • Developing and executing strategies to grow revenue from existing customers through upselling, cross-selling, and renewals • Identifying and addressing risks to retention and proactively managing churn • Maintaining and enhancing customer satisfaction to ensure long-term partnerships • Leading, coaching, and developing a high-performing team of customer managers • Managing clear performance objectives and holding the team accountable to sales goals and KPIs • Fostering a culture of customer-centricity, ownership, and continuous improvement • Collaborating with senior leadership to align sales goals with company objectives • Analyzing performance data and market trends to identify growth opportunities • Acting as a senior point of contact for key clients, building trusted advisor relationships • Overseeing pipeline management, forecasting, and reporting for existing business • Implementing best practices in account management and CRM utilization
Job Requirements
- Proven track record of exceeding revenue and bookings targets through account growth
- 5+ years of B2B sales experience
- Minimum of 2 years in a leadership role managing teams across the Nordics and Europe in a fast-paced SaaS/tech-driven environment
- Exceptional interpersonal and negotiation skills
- Experience in managing a customer management team focused on existing customers
- Experience within SaaS, Ecommerce, Logistics or Carrier Networks are a key advantage
- Strong relationship management and networking abilities on different organizational levels, and interest to nurture and expand pipeline
- Ability to organize, prioritize and execute various activities and focus areas to maximize growth
- Energetic & proactive approach
- Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs
- Fluency in at least one of Danish, Norwegian or Swedish and English (both written and spoken)
- Other languages such as Finnish or Dutch will be considered
- University degree educated or equivalent education are an advantage.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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