nShift

• Build and maintain backend services using Python (Django / FastAPI) • Build and maintain frontend applications using TypeScript • Design, implement, and evolve APIs and integrations • Contribute to architectural and technical decisions • Ensure high code quality through testing, reviews, and documentation • Collaborate closely with engineers, product managers, and stakeholders • Take ownership of features from design to deployment • Share knowledge and contribute to better ways of working

• Managing a team of customer managers focusing on managing existing customers • Developing and executing strategies to grow revenue from existing customers through upselling, cross-selling, and renewals • Identifying and addressing risks to retention and proactively managing churn • Maintaining and enhancing customer satisfaction to ensure long-term partnerships • Leading, coaching, and developing a high-performing team of customer managers • Managing clear performance objectives and holding the team accountable to sales goals and KPIs • Fostering a culture of customer-centricity, ownership, and continuous improvement • Collaborating with senior leadership to align sales goals with company objectives • Analyzing performance data and market trends to identify growth opportunities • Acting as a senior point of contact for key clients, building trusted advisor relationships • Overseeing pipeline management, forecasting, and reporting for existing business • Implementing best practices in account management and CRM utilization