Job Closed

This listing is no longer active.

Support & Systems Engineer

Location

United States

Posted

117 days ago

Salary

0

No structured requirement data.

Job Description

Support & Systems Engineer

Zella Technologies, LLC

This is a remote position. About Us  We are a Managed Services Provider (MSP), VoIP Provider, and Fiber ISP delivering cutting-edge technology solutions to businesses. Our services include managed IT support, network infrastructure, VoIP systems, cloud platforms, and fiber internet solutions.    We are expanding our team and looking for a Support & Systems Engineer who can own Level 2 and Level 3 support tickets, lead system and tenant migrations, manage SLAs and KPIs, improve documentation, and help oversee support operations.    This is a hands-on, leadership-oriented role requiring deep troubleshooting skills across Windows, Linux, networking, VoIP, security, automation, cloud platforms, and identity systems. This role also includes responsibility for planning and executing infrastructure and cloud migration projects. Participation in an on-call rotation for nights and weekends is required as needed.    Key Responsibilities  -Technical Support & Troubleshooting  -Provide advanced troubleshooting for Windows, Linux, and macOS systems  -Manage Active Directory environments including GPOs, OUs, and hybrid AD setups  -Troubleshoot complex networking issues involving firewalls, VLANs, VPNs, BGP, DHCP, DNS, and routing  -Configure and maintain MikroTik, Juniper, and other enterprise network devices  -Diagnose and resolve VoIP issues including SIP, PBX systems, Asterisk, FreePBX, 3CX, Kazoo, and QoS  -Perform packet capture and traffic analysis using Wireshark, tcpdump, and MikroTik Torch  -Support Azure AD (Entra ID), Intune, and identity management platforms including Okta and Zero Trust frameworks  -Maintain and troubleshoot virtualized and hyper-converged environments (Hyper-V, VMware, StarWind, TrueNAS Scale, Proxmox)  -Manage backup and disaster recovery solutions including Veeam  -Implement security hardening, endpoint protection, MFA, and compliance best practices  -Automate repetitive tasks using PowerShell, Python, or Bash    Migrations, Projects & Systems Engineering  -Plan and execute cloud and identity migrations, including:  -Google Workspace to Microsoft 365 (Entra ID, Exchange Online, OneDrive, SharePoint)  -Active Directory to Entra ID (Azure AD) and hybrid identity environments  -Define project scope, technical requirements, timelines, risks, and success criteria  -Build detailed project plans including milestones, dependencies, rollback strategies, and validation steps  -Execute migrations with minimal downtime and clear communication to stakeholders  -Coordinate with customers before, during, and after migrations to set expectations and provide updates  -Perform post-migration validation, documentation, and optimization    Documentation, SOPs & Process Improvement  -Maintain and improve documentation within ITGlue, Hudu, Confluence, and internal Wiki systems  -Create and update Standard Operating Procedures (SOPs), knowledge base articles, and internal training materials  -Meet a weekly documentation quota to ensure systems, processes, and resolutions are consistently documented  -Identify inefficiencies and implement process improvements and automation    SLA, KPIs & Reporting  -Ensure SLA compliance for ticket response and resolution times  -Track KPIs related to support performance, migrations, and service delivery  -Produce weekly and monthly reports covering SLA compliance, ticket metrics, migration progress, and documentation  -Collaborate with leadership to refine IT processes, service delivery models, and automation strategies  -Provide mentorship and performance feedback to junior technicians    On-Call Responsibilities  -Participate in on-call rotations for nights, weekends, and critical incidents

Related Job Pages

More Threat Intelligence Specialist Jobs

Prominence Advisors logo

Epic Beaker AP/CP Analyst

Prominence Advisors

Do More With Your Data. Make Healthcare Smarter.

OtherRemoteTeam 51-200Since 2014H1B No Sponsor

Prominence Advisors is actively seeking an Epic Beaker AP/CP Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

United States
Job Closed
AlertMedia logo

Global Intelligence Analyst

AlertMedia

Helping companies protect their people during emergencies with fast, reliable communication and threat intelligence.

OtherRemoteTeam 201-500Since 2013H1B No Sponsor

• Utilize source tools to identify and monitor incidents and potential threats globally • Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees • Communicate critical information effectively and with urgency and provide updated information as necessary • Ensure that all information is delivered with the highest level of accuracy and speed • Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Alaska + 9 moreAll locations: Alaska | Colorado | Louisiana | Montana | North Dakota | Oregon | Pennsylvania | Rhode Island | Virginia | West Virginia
Job Closed

SummitStone Health Partners is seeking a proactive, relationship-driven Senior Contract Administrator to lead the full contract lifecycle, from proposal development through renewal and compliance oversight. Serve as a trusted subject matter expert and key partner to business owners. Ensure contracts are accurate, compliant, well-organized, and executed efficiently. Create a smooth, positive contracting experience for both internal and external partners. Strengthen processes and minimize risk. Essential Duties Review and revise contractual documents to ensure compliance with company policies. Evaluate high-risk areas and novel terms; recommend courses of action to minimize risk exposure. Lead contract negotiations in partnership with business owners, as needed. Coordinate prospective contractor onboarding due diligence audits. Conduct annual and as-needed due diligence audits to maintain ongoing contractor compliance. Manage the company's contractual tracking software; maintain accurate, organized, and complete files. Lead the contract renewal process: alert responsible parties of upcoming expirations. Lead contract reviews with business owners; provide recommendations and track responses. Review and track all contracts and obligations, including renewal dates and compliance obligations. Train required parties on contract software usage and the full contract lifecycle. Perform other duties as assigned.

United States
Job Closed
IDEXX Laboratories logo

Senior Cybersecurity Analyst, Threat Hunter

IDEXX Laboratories

IDEXX Laboratories is a leading, publicly-traded biotechnology company founded in 1983. Specializing in pet healthcare, the company provides a range of IT-based

Our cybersecurity and information security teams at IDEXX contribute to a more resilient, adaptable, and security-aware enterprise prepared to navigate today’s evolving threat landscape. We have complex, multi-dimensional programs across the organization that support all the technology needed to deliver products and solutions to customers - enabling them to focus on delivering high quality patient care. We are seeking an experienced and proactive Senior Cybersecurity Analyst & Threat Hunter to join our security operations team. This individual will be responsible for proactively searching for, identifying, and neutralizing advanced threats that have bypassed traditional security defenses. The ideal candidate will leverage their deep technical expertise, extensive incident response experience, and proficiency with advanced tools to protect the organization's assets and data. In this role, you will... Proactively hunt for indicators of compromise (IOCs) and advanced persistent threats (APTs) across the network, endpoints, and cloud environments using threat intelligence and a hypothesis-driven methodology. Conduct in-depth analysis of security events, network traffic, and endpoint data to identify malicious activity and potential breaches. Utilize the SIEM and EDR platform extensively, applying expert knowledge of the scripting, SIEM and EDR query language to perform complex searches and data analysis. Lead and participate in incident response activities, including containment, eradication, and recovery efforts, serving as a primary escalation point for critical security incidents. Develop and refine threat hunting playbooks, procedures, and detection rules to improve the security team’s efficiency and effectiveness. Collaborate with the security engineering and security operations center (SOC) teams to integrate new threat intelligence and enhance existing security tools and controls. Mentor junior analysts and contribute to the ongoing improvement of the organization's overall security posture. What you will need to succeed... 6–10 years of experience in cybersecurity roles, with a minimum of 3 years dedicated specifically to threat hunting or advanced incident response. Education: Bachelor’s degree in computer science, Cybersecurity, Information Technology, or a related field. Certifications: Preferred certifications GCIH (GIAC Certified Incident Handler) and CompTIA CySA+ (Cybersecurity Analyst+) certification Proven, hands-on experience using platform for EDR (Endpoint Detection and Response) and threat hunting. Expert-level knowledge of PowerShell Scripting, Python and EDR and SIEM query language is preferred. Deep understanding of incident response lifecycles, methodologies, and forensic techniques. Strong knowledge of networking protocols, operating systems (Windows, Linux, macOS), and common attack vectors. Familiarity with scripting languages (e.g., Python, PowerShell) for automation of hunting tasks is a plus. Exceptional analytical and problem-solving skills with keen attention to detail with the ability to work independently with minimal supervision and manage multiple investigations simultaneously. Strong communication skills, capable of presenting complex technical information clearly to both technical and non-technical audiences. A proactive mindset and a passion for continuous learning in the rapidly evolving field of cybersecurity. Location :  We are looking for someone who is driving distance to our Westbrook, Maine HQ with the expectation of a minimum of 8 days on-site per month.  We would also consider candidates willing to relocate to Maine. What you can expect from us: Base annual salary target: $120000 - $140000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-EV1

Maine + 1 moreAll locations: Maine | New Hampshire
Job Closed