IDEXX Laboratories

Payroll and Tax Specialist  Location - Westbrook, ME - Virtual Maine Category Corporate As a Payroll and Tax Specialist on our HR team, you will conduct payroll reporting audits, ensure payroll tax compliance, and apply extensive knowledge of payroll and tax regulations across different states in the US. You will report to the North America Senior Payroll Manager and be critical in ensuring the accuracy and compliance of our payroll processes and execution. Location Requirement: This role is based onsite at our Westbrook, ME headquarters Monday through Thursday, with the flexibility to work from home on Fridays. In this role: - You will perform regular internal payroll audits to verify the accuracy of payroll data (input and results) and adherence to company policies and legal requirements.  - You will maintain up-to-date knowledge of federal, state, and local payroll and payroll tax regulations to ensure compliance.   - You will research, understand and interpret existing or revised tax codes, laws, or forms and suggest responses to changes in tax law, regulations, and guidelines.   - You will relentlessly review payroll tax processes to identify opportunities for improvement and automation to ensure efficient and compliant tax handling.   - You will assist in review, development and implementation of changes or new payroll policies and procedures leading to best practices and solutions.   - You will coordinate the implementation of the necessary changes with the internal HR technology team and the external vendors.   - You will collaborate with other the various internal stakeholders and departments on enterprise projects.   - You will work with vendors to research and resolve complex tax issues or discrepancies.  - You will offer guidance and direction on tax topics to the immediate team members or broader HR department.  - You will assist with tax agency audits.   - You will reconcile quarterly and annual tax filings, including W-2 data.   - You will be responsible for reconciling various General Ledger accounts assigned to the Payroll team. What you need to succeed: - Minimum of 5 years of experience in payroll processing and tax compliance.  - Strong understanding of federal, state, and local payroll tax regulations.  - Knowledge of Canadian payroll tax regulations is a plus.  ​​ - Proficiency in using Workday as the payroll system.  - Experience with other systems, such as ADP, Experian/CIC+ or similar platforms is a plus. - Proficient in Excel (i.e., Pivot Tables, VLOOKUPs, and other formulas). - Strong analytical, attention to detail, customer service, problem-solving, organizational, interpersonal, verbal, and written communication skills.  - Ability to handle sensitive and confidential information with discretion.  - Ability to work independently and as part of a team in a high-volume environment.  - Ability to work under tight deadlines while maintaining accuracy.  - Bachelor's degree in HR, Accounting, Finance, or a related field.  - Certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are a plus.  What you can expect from us: - Base salary of $85k+ based on experience - Opportunity for an annual bonus - Health / Dental / Vision Benefits Day-One    - 5% matching 401k    - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.   IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws

Develop strategies to enhance customer accounts through education, provide technical support during critical visits, and build lasting relationships by understanding customer needs and adapting approaches accordingly.

Title: Field Support Representative Diagnostics, Chattanooga, TN Marietta, GA Location: Chattanooga United States Job Description: Full time job requisition id J-053490 As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We’re looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office - You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan - You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver’s license and acceptable driving record required - Residency in the Chattanooga, TN or Marietta, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 – 35 / hour based on experience - Opportunity for annual cash bonus - Opportunity for performance-based bonus - Health / Dental benefits day one - RSP with employer matching - Additional benefits including, but are not limited to financial support, mental health resources, volunteer paid days off, and much more! - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostic Imaging, Salt Lake City locations Salt Lake, UT time type Full time job requisition id J-053207 Job Description: Veterinary Technicians and Practice Managers working as Field Support Representative (FSR) for Diagnostic Imaging, will partner closely with Field Sales Representatives and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We’re looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players In this role: - You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required - You’ll install IDEXX Diagnostic Imaging Systems for customers in your area - You’ll train veterinary clinic staff on best practices to maximize system performance - You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan - You’ll work remotely from a home-based office - You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor - You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred - Residency in Salt Lake City, UT area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Valid driver’s license and acceptable driving record required - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostics, Athens, GA Location: Athens United States Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Athens, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostics, Rochester, NY Location: Rochester United States Full time remote job requisition id J-053216 Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Rochester, NY area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Title: Systems Administrator, Enterprise AI Platforms locations Westbrook, ME US-NH-Virtual Virtual Maine US-ME-Virtual Virtual New Hampshire time type Full time job requisition id J-052894 Job Description: IDEXX Information Technology is seeking a Systems Administrator to manage the operational foundations and integration layers of our Enterprise AI ecosystem in IT. This role is accountable for the technical health, user lifecycle, and seamless connectivity of our Enterprise AI platforms and their associated orchestration tools. You will be the primary operator of a unified AI environment, ensuring that 1000’s digital and human workers interact within a secure, governed, and high-performance framework. You will manage the "wrappers" that surround our AI agents, overseeing user onboarding, SSO identity integrity, and the complex connector architecture that bridges commercial AI systems with our core enterprise ISV systems and services. This role has an operational mandate. Success is measured by: - Platform Uptime & Connector Reliability: Seamless data flow between WebChat, AI agents and ISV systems. - Identity Governance: 100% compliance in automated onboarding/offboarding and entitlement management. - Deployment Velocity: Efficient validation and promotion of AI agents from development handoff to production. - Resolution Cycle-Time: Rapid triage and recovery of Tier 2 technical and integration failures. - Operational Efficiency: Minimal friction for both technical "Pro-Code" and business "No-Code" agent builders. In this role, you will own... Platform Governance & Identity Management - Lead the administration of our Enterprise AI platforms, managing the full user lifecycle for 1000’s of business and technical employees. - Configure and maintain SSO and Identity Management wrappers to ensure secure, role-based access to AI services. - Execute automated onboarding/offboarding workflows, ensuring AI permissions are synchronized with our O365 and corporate directory of services (changes). - Enforce enterprise-level security policies to prevent data leakage and ensure "least-privilege" access across the AI segment. - Outcome: A secure, frictionless, and well-governed identity perimeter for the Enterprise AI workforce. ISV Connectivity & Integration Architecture - Configure, monitor, and troubleshoot enterprise connectors for key platforms such as: Salesforce (SFDC), SAP, Workday, Snowflake, Box, Atlassian and others. - Manage API secret rotation, credentialing, and authentication tokens for all ISV-embedded AI capabilities. - Monitor connector telemetry to identify and resolve latency or data-sync issues between core systems and the AI orchestration layer. - Ensure the use case models have the necessary connectivity to execute cross-functional tasks. - Outcome: Robust, high-availability systems and data connectivity that powers the "brain" of the enterprise AI. Engineering Operations & Agent Lifecycle Support - Partner with Enterprise AI Engineering to manage connectivity to model APIs, configurations, and endpoint deployments. - Support the deployment and validation testing of declarative AI Agents built on our Enterprise AI systems. - Maintain the technical environment for "task-agents" and multi-agent workflows, ensuring all skills and tools are correctly provisioned. - Collaborate with developers to manage "Pro-code" integration hooks and support business users in "No-code" citizen-agent creation. - Outcome: A streamlined deployment pipeline that moves AI capabilities from development to the business with zero operational drag. Tier 2 Support & Technical Triage - Serve as the Tier 2 escalation point for our Helpdesk team, resolving complex issues related to agent failures, system irregularities, connector timeouts, and identity conflicts. - Translate ambiguous business user feedback into technical root-cause analysis for the Enterprise AI engineering team. - Maintain documentation for implementation patterns, common failure modes, and recovery procedures. - Outcome: Tight management and rapid restoration of AI services and continuous improvement of the platform’s self-healing capabilities. What you will need to succeed… - 3 to 5 years of experience in ISV and Software Systems administration (e.g., Salesforce Admin, SAP Basis, ServiceNow Admin, Moveworks, or UIPath). - Bachelor’s degree in computer science, Information Technology, or experience in a related technical field is required. - Location: We prefer local/driving distance to our HQ in Westbrook, Maine with the ability to work hybrid only 8 days per month on-site. We are also open to those in New Hampshire or Massachusetts in New England to work remotely primarily with occasional visits to our HQ. - Deep expertise in Identity Management (Azure AD/Entra ID) and O365 integration architecture. - Proven track record of managing enterprise-scale SaaS platforms (5,000+ seat levels). - Experience with Hyperscaler AI Platform vendors (Google Cloud/Vertex AI, AWS/Bedrock, or Azure AI) is highly desirable. - Systems Thinking: Ability to visualize how a change in one system (e.g., SAP) impacts AI agent performance. - Technical Triage: Strong diagnostic skills across APIs, JSON payloads, and SSO handshakes. - Scripting & Automation: Proficiency in Python, PowerShell, or JavaScript (Node.js) to automate administrative tasks, manage API calls, and build lifecycle "wrappers" around the AI platforms. - Agility: Comfort working in a fast-paced "Agentic" environment where platform features evolve daily/weekly. - Collaboration: Ability to speak the language of both the "Pro-code" AI Engineer (discussing endpoints and latency) and the "No-code" Business User (discussing workflow needs). - Operational Rigor: A disciplined approach to change management, validation testing, and documentation. It would be a plus if you had… - Prior experience implementing or managing Enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise, Gemini Enterprise, or similar LLM orchestration tools). - Relevant certifications (e.g., AWS Certified CloudOps Engineer, Google Professional Cloud Engineer, Azure Solutions Architect, or Salesforce Certified Administrator) are a significant plus. What Success Looks Like (12–18 Months) - Automated Governance: User provisioning and ISV connector management are 95% automated via Azure/O365 integration. - Stable Orchestration: 99.9% availability of the connector layer across internal and external systems and services. - Seamless Scaling: Successful operational support for the full catalog of agents, tools and specialized skills across all lines of IDEXX business. - Documented Resilience: A comprehensive operational playbook that allows the platform to scale company-wide with minimal manual intervention. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-EV1

Title: Network Security Administrator Location: Westbrook United States Full time Job Description: At IDEXX, our work helps create clarity in a complex and evolving world through diagnostic and software products and services. That clarity depends on secure, resilient connectivity and trusted access, especially across global teams, cloud services, and third-party vendor ecosystems. We're looking for a Network Security Engineer to provide hands-on engineering across our IPAM and DNS Security, Zero Trust Platform, and Secure Vendor Remote Access, strengthening IDEXX's security posture while enabling the business at global scale. Location: We are looking for someone within driving distance to Westbrook, Maine, with the flexibility of working on a hybrid basis, a minimum of 8 days per month on-site. Alternatively, we are open to someone in Massachusetts or New Hampshire that could potentially also come on-site, but open to less times per month. In this role, you will… - Manage DNS security and IP address management platforms across the enterprise using our (IPAM, DNS/DHCP, DNS Security), ensuring reliability, security controls, and operational excellence. - Optimize & Expand Zero Trust access by partnering with network, endpoint, and security teams to deliver secure user/app connectivity. - Run secure third-party access through our SVRA platform, enforcing least privilege access, strong auditing, and vendor lifecycle controls. - Translate risk into engineering outcomes: improve segmentation, policy, logging, and security automation that reduce exposure without slowing the business. - Build clarity through standards and documentation: create runbooks, patterns, and reference architectures that make secure operations repeatable and scalable. - Serve as an escalation point for complex issues and mentor other engineers through design reviews, troubleshooting, and best practice adoption. What You Will Need To Succeed… - 3-5+ years of hands-on experience in enterprise network security engineering. - 3-5+ years of strong experience in IPAM and DNS/DHCP, plus DNS Security administration and operational troubleshooting. - 3-5+ years implementing Zero Trust in production enterprise environments. - 3-5+ years managing Secure Vendor Remote Access (or closely equivalent) with security controls and auditability. - Strong foundational skills in TCP/IP, DNS, routing, firewall concepts, authentication/authorization, and security logging/monitoring. - Ability to communicate clearly with both technical and nontechnical partners-turning complex systems into actionable decisions (and keeping the message customer focused ). It would be a plus if you any of this experience… - Automation or infrastructure as code experience (APIs, scripting, policy automation, CI/CD integration). - Experience integrating DNS and Zero Trust telemetry into SIEM/SOC workflows. - Cloud networking/security exposure (Azure/AWS/GCP), plus enterprise identity integrations. - Relevant certifications (e.g., Zscaler certs, CCNP Security, CISSP, GIAC). Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-EV1

Provide high-level administrative support, manage calendars and meeting logistics, coordinate travel and expenses, and facilitate information flow within a dynamic team environment. Adapt to shifting priorities while maintaining professionalism and...

Provide proactive support to executives by managing calendars, coordinating travel arrangements, and preparing expense reports while building strong relationships across teams and maintaining confidentiality in all interactions.