IDEXX Laboratories

Title: Field Support Representative Diagnostics, Chattanooga, TN Marietta, GA Location: Chattanooga United States Job Description: Full time job requisition id J-053490 As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We’re looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office - You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan - You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver’s license and acceptable driving record required - Residency in the Chattanooga, TN or Marietta, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 – 35 / hour based on experience - Opportunity for annual cash bonus - Opportunity for performance-based bonus - Health / Dental benefits day one - RSP with employer matching - Additional benefits including, but are not limited to financial support, mental health resources, volunteer paid days off, and much more! - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostic Imaging, Salt Lake City locations Salt Lake, UT time type Full time job requisition id J-053207 Job Description: Veterinary Technicians and Practice Managers working as Field Support Representative (FSR) for Diagnostic Imaging, will partner closely with Field Sales Representatives and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We’re looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players In this role: - You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required - You’ll install IDEXX Diagnostic Imaging Systems for customers in your area - You’ll train veterinary clinic staff on best practices to maximize system performance - You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan - You’ll work remotely from a home-based office - You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor - You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred - Residency in Salt Lake City, UT area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Valid driver’s license and acceptable driving record required - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostics, Athens, GA Location: Athens United States Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Athens, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Title: Field Support Representative Diagnostics, Rochester, NY Location: Rochester United States Full time remote job requisition id J-053216 Job Description: Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We're looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives In this role: - You'll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required - You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue) - You'll support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan - You'll work remotely from a home-based office - You'll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner - You'll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of experience working in a veterinary practice or similar work experience - Familiarity with IDEXX products - Valid driver's license and acceptable driving record required - Residency in the Rochester, NY area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Title: Systems Administrator, Enterprise AI Platforms locations Westbrook, ME US-NH-Virtual Virtual Maine US-ME-Virtual Virtual New Hampshire time type Full time job requisition id J-052894 Job Description: IDEXX Information Technology is seeking a Systems Administrator to manage the operational foundations and integration layers of our Enterprise AI ecosystem in IT. This role is accountable for the technical health, user lifecycle, and seamless connectivity of our Enterprise AI platforms and their associated orchestration tools. You will be the primary operator of a unified AI environment, ensuring that 1000’s digital and human workers interact within a secure, governed, and high-performance framework. You will manage the "wrappers" that surround our AI agents, overseeing user onboarding, SSO identity integrity, and the complex connector architecture that bridges commercial AI systems with our core enterprise ISV systems and services. This role has an operational mandate. Success is measured by: - Platform Uptime & Connector Reliability: Seamless data flow between WebChat, AI agents and ISV systems. - Identity Governance: 100% compliance in automated onboarding/offboarding and entitlement management. - Deployment Velocity: Efficient validation and promotion of AI agents from development handoff to production. - Resolution Cycle-Time: Rapid triage and recovery of Tier 2 technical and integration failures. - Operational Efficiency: Minimal friction for both technical "Pro-Code" and business "No-Code" agent builders. In this role, you will own... Platform Governance & Identity Management - Lead the administration of our Enterprise AI platforms, managing the full user lifecycle for 1000’s of business and technical employees. - Configure and maintain SSO and Identity Management wrappers to ensure secure, role-based access to AI services. - Execute automated onboarding/offboarding workflows, ensuring AI permissions are synchronized with our O365 and corporate directory of services (changes). - Enforce enterprise-level security policies to prevent data leakage and ensure "least-privilege" access across the AI segment. - Outcome: A secure, frictionless, and well-governed identity perimeter for the Enterprise AI workforce. ISV Connectivity & Integration Architecture - Configure, monitor, and troubleshoot enterprise connectors for key platforms such as: Salesforce (SFDC), SAP, Workday, Snowflake, Box, Atlassian and others. - Manage API secret rotation, credentialing, and authentication tokens for all ISV-embedded AI capabilities. - Monitor connector telemetry to identify and resolve latency or data-sync issues between core systems and the AI orchestration layer. - Ensure the use case models have the necessary connectivity to execute cross-functional tasks. - Outcome: Robust, high-availability systems and data connectivity that powers the "brain" of the enterprise AI. Engineering Operations & Agent Lifecycle Support - Partner with Enterprise AI Engineering to manage connectivity to model APIs, configurations, and endpoint deployments. - Support the deployment and validation testing of declarative AI Agents built on our Enterprise AI systems. - Maintain the technical environment for "task-agents" and multi-agent workflows, ensuring all skills and tools are correctly provisioned. - Collaborate with developers to manage "Pro-code" integration hooks and support business users in "No-code" citizen-agent creation. - Outcome: A streamlined deployment pipeline that moves AI capabilities from development to the business with zero operational drag. Tier 2 Support & Technical Triage - Serve as the Tier 2 escalation point for our Helpdesk team, resolving complex issues related to agent failures, system irregularities, connector timeouts, and identity conflicts. - Translate ambiguous business user feedback into technical root-cause analysis for the Enterprise AI engineering team. - Maintain documentation for implementation patterns, common failure modes, and recovery procedures. - Outcome: Tight management and rapid restoration of AI services and continuous improvement of the platform’s self-healing capabilities. What you will need to succeed… - 3 to 5 years of experience in ISV and Software Systems administration (e.g., Salesforce Admin, SAP Basis, ServiceNow Admin, Moveworks, or UIPath). - Bachelor’s degree in computer science, Information Technology, or experience in a related technical field is required. - Location: We prefer local/driving distance to our HQ in Westbrook, Maine with the ability to work hybrid only 8 days per month on-site. We are also open to those in New Hampshire or Massachusetts in New England to work remotely primarily with occasional visits to our HQ. - Deep expertise in Identity Management (Azure AD/Entra ID) and O365 integration architecture. - Proven track record of managing enterprise-scale SaaS platforms (5,000+ seat levels). - Experience with Hyperscaler AI Platform vendors (Google Cloud/Vertex AI, AWS/Bedrock, or Azure AI) is highly desirable. - Systems Thinking: Ability to visualize how a change in one system (e.g., SAP) impacts AI agent performance. - Technical Triage: Strong diagnostic skills across APIs, JSON payloads, and SSO handshakes. - Scripting & Automation: Proficiency in Python, PowerShell, or JavaScript (Node.js) to automate administrative tasks, manage API calls, and build lifecycle "wrappers" around the AI platforms. - Agility: Comfort working in a fast-paced "Agentic" environment where platform features evolve daily/weekly. - Collaboration: Ability to speak the language of both the "Pro-code" AI Engineer (discussing endpoints and latency) and the "No-code" Business User (discussing workflow needs). - Operational Rigor: A disciplined approach to change management, validation testing, and documentation. It would be a plus if you had… - Prior experience implementing or managing Enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise, Gemini Enterprise, or similar LLM orchestration tools). - Relevant certifications (e.g., AWS Certified CloudOps Engineer, Google Professional Cloud Engineer, Azure Solutions Architect, or Salesforce Certified Administrator) are a significant plus. What Success Looks Like (12–18 Months) - Automated Governance: User provisioning and ISV connector management are 95% automated via Azure/O365 integration. - Stable Orchestration: 99.9% availability of the connector layer across internal and external systems and services. - Seamless Scaling: Successful operational support for the full catalog of agents, tools and specialized skills across all lines of IDEXX business. - Documented Resilience: A comprehensive operational playbook that allows the platform to scale company-wide with minimal manual intervention. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-EV1

Title: Network Security Administrator Location: Westbrook United States Full time Job Description: At IDEXX, our work helps create clarity in a complex and evolving world through diagnostic and software products and services. That clarity depends on secure, resilient connectivity and trusted access, especially across global teams, cloud services, and third-party vendor ecosystems. We're looking for a Network Security Engineer to provide hands-on engineering across our IPAM and DNS Security, Zero Trust Platform, and Secure Vendor Remote Access, strengthening IDEXX's security posture while enabling the business at global scale. Location: We are looking for someone within driving distance to Westbrook, Maine, with the flexibility of working on a hybrid basis, a minimum of 8 days per month on-site. Alternatively, we are open to someone in Massachusetts or New Hampshire that could potentially also come on-site, but open to less times per month. In this role, you will… - Manage DNS security and IP address management platforms across the enterprise using our (IPAM, DNS/DHCP, DNS Security), ensuring reliability, security controls, and operational excellence. - Optimize & Expand Zero Trust access by partnering with network, endpoint, and security teams to deliver secure user/app connectivity. - Run secure third-party access through our SVRA platform, enforcing least privilege access, strong auditing, and vendor lifecycle controls. - Translate risk into engineering outcomes: improve segmentation, policy, logging, and security automation that reduce exposure without slowing the business. - Build clarity through standards and documentation: create runbooks, patterns, and reference architectures that make secure operations repeatable and scalable. - Serve as an escalation point for complex issues and mentor other engineers through design reviews, troubleshooting, and best practice adoption. What You Will Need To Succeed… - 3-5+ years of hands-on experience in enterprise network security engineering. - 3-5+ years of strong experience in IPAM and DNS/DHCP, plus DNS Security administration and operational troubleshooting. - 3-5+ years implementing Zero Trust in production enterprise environments. - 3-5+ years managing Secure Vendor Remote Access (or closely equivalent) with security controls and auditability. - Strong foundational skills in TCP/IP, DNS, routing, firewall concepts, authentication/authorization, and security logging/monitoring. - Ability to communicate clearly with both technical and nontechnical partners-turning complex systems into actionable decisions (and keeping the message customer focused ). It would be a plus if you any of this experience… - Automation or infrastructure as code experience (APIs, scripting, policy automation, CI/CD integration). - Experience integrating DNS and Zero Trust telemetry into SIEM/SOC workflows. - Cloud networking/security exposure (Azure/AWS/GCP), plus enterprise identity integrations. - Relevant certifications (e.g., Zscaler certs, CCNP Security, CISSP, GIAC). Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-EV1

Provide high-level administrative support, manage calendars and meeting logistics, coordinate travel and expenses, and facilitate information flow within a dynamic team environment. Adapt to shifting priorities while maintaining professionalism and...

Provide proactive support to executives by managing calendars, coordinating travel arrangements, and preparing expense reports while building strong relationships across teams and maintaining confidentiality in all interactions.

Title: Customer Support Consultant Location: Nashville United States Job Description: IDEXX is hiring a Customer Support Consultant who thrives software support and implementation activities for veterinary clinic customers? Is this you? What you will do: - Performs a variety of software support and implementation activities for veterinary clinic customers-covering product installation/integration, go‑live execution, user training, and ongoing support. - Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. - Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. - Responsible for implementing the product and delivering comprehensive user training to ensure successful adoption - Determines customer needs, researches and provides solutions, coordinating with other team members as needed. - Ensures ongoing customer satisfaction and continuing strong customer relationships. - Supports quality management system and other compliance requirements. What you will need for success: - High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. - High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. - Technical record keeping management skills. - Reasoning and analytical skills to resolve issues. - Phone skills, with ability to establish rapport. - Attention to detail. - Organized with ability to multi-task. - Ability to work independently and as part of a team. - Supervisory skills, if a lead position. - Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. - Personal computer skills, including Microsoft Office PHYSICAL DEMANDS: - Extensive sitting, phone and computer use. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. WORK ENVIRONMENT: - Onsite Dog Friendly Office - Hybrid in Nashville, TN 3 days per week What you can expect from us: - Hourly rates targeting: $21/HR - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-KP1

Title: Senior Project Manager, Finance Transformation locations Westbrook, ME time type Full time job requisition id J-051791 Job Description: We are seeking a Project Manager to lead and support a multi-year Finance Transformation initiative focused on modernizing processes, systems, and organizational capabilities across the Finance function. A central component of this transformation includes the implementation of OneStream to advance our Financial Planning, Forecasting, and Reporting capabilities. This role requires strong cross functional coordination across Finance, IT, and HR, along with close partnership with an external OneStream implementation provider to ensure successful solution design, configuration, testing, and deployment. Location Requirement: This is a hybrid role, requiring at least two days a week onsite at our headquarters in Westbrook, Maine. We welcome candidates within a commutable distance to our location. What You Will Be Doing: - You will coordinate and support Finance Transformation workstreams, ensuring alignment across Accounting, FP&A, Human Resources and broader Finance stakeholders. - You will serve as a primary project liaison with the OneStream implementation partner. - You will collaborate with Finance SMEs and the implementation partner to translate business requirements into future state designs for planning, forecasting, and reporting processes within OneStream. - ​You will partner with Finance leadership to support change management, training, and adoption for the new forecasting and reporting tools. - You will develop and maintain detailed project plans, logs, status communications, and steering committee updates. - You will facilitate cross functional workshops to document current state, align on future state, and support end to end process redesign. - You will identify and mitigate project risks, ensuring alignment across Finance, IT, HR, and the external implementation team. - You will promote strong collaboration and transparency, breaking down silos among Finance, IT, HR, and external partners. What You Need To Succeed: - Bachelors degree or equivalent combination of education and experience required. - 5-7 years of strong project/program management skills with knowledge in use of portfolio and project management tools, or other relevant experience. - Strong coordination skills with the ability to align cross functional stakeholders, including Finance SMEs, and IT & HR technical leads. - Ability to lead and motivate others to apply problem-solving skills and techniques. - Strong knowledge and understanding of business needs, with ability to establish and maintain high level of customer trust and confidence. - General business understanding, including planning activities. - Excellent verbal and written communications skills; ability to present and explain information in a way that establishes rapport, persuades others and gains understanding. - Demonstrated ability to lead without authority. - Strong teamwork and interpersonal skills with all Employee levels. - Expertise in setting and managing customer expectations. - Ability to perform root-cause analysis and problem resolution preferred - Experience supporting large scale Finance, Accounting, or Enterprise System transformations (ERP, EPM, or related) is a plus; strong ability to collaborate with implementation partners is essential. - Comfortable navigating a complex, fast paced transformation environment with evolving requirements and multiple active workstreams. What You Can Expect From Us: - Base salary of $115,000+ based on experience - Opportunity for annual cash bonus as well as yearly equity award - Health / Dental / Vision Benefits Day-One - 5% matching 401k - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-CB1