Zella Technologies, LLC

This is a remote position. Job Overview We are looking for an experienced Controller to oversee the company’s financial operations and provide accurate financial reporting to support business decisions. This role requires a hands-on accounting leader who can manage full-cycle accounting, including Accounts Payable, Accounts Receivable, financial reporting, cash management, and financial analysis. The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced environment while collaborating with leadership and operational teams. Key Responsibilities -Manage the monthly, quarterly, and annual financial close process -Prepare financial statements and internal management reports -Ensure financial reporting complies with U.S. GAAP -Coordinate and support year-end audits -Oversee Accounts Payable and Accounts Receivable operations -Manage cash flow, credit/collections, and supplier payments -Analyze key financial metrics such as margins, inventory levels, receivables, and capital expenditures -Assist with budgeting, forecasting, and financial planning -Maintain and improve internal controls and financial processes -Work with leadership to provide financial insights for business decisions -Support ERP system improvements and financial automation -Ensure tax compliance with external advisors -Participate in special financial projects and business initiatives Requirements Qualifications -5+ years of financial management or accounting leadership experience -Prior Controller experience preferred -Bachelor’s degree in Accounting required -CPA preferred (relevant experience may substitute) -Strong knowledge of U.S. GAAP -Experience managing both AP and AR functions -Strong analytical, leadership, and organizational skills -Excellent written and verbal communication skills -Experience with QuickBooks Online and ConnectWise is a plus -Ability to manage multiple priorities in a fast-paced environment Benefits - Health insurance reimbursement - Paid time off/Vacation - Cell phone and internet reimbursement - Single Tax reimbursement​

This is a remote position. About Us  We are a Managed Services Provider (MSP), VoIP Provider, and Fiber ISP delivering cutting-edge technology solutions to businesses. Our services include managed IT support, network infrastructure, VoIP systems, cloud platforms, and fiber internet solutions.    We are expanding our team and looking for a Support & Systems Engineer who can own Level 2 and Level 3 support tickets, lead system and tenant migrations, manage SLAs and KPIs, improve documentation, and help oversee support operations.    This is a hands-on, leadership-oriented role requiring deep troubleshooting skills across Windows, Linux, networking, VoIP, security, automation, cloud platforms, and identity systems. This role also includes responsibility for planning and executing infrastructure and cloud migration projects. Participation in an on-call rotation for nights and weekends is required as needed.    Key Responsibilities  -Technical Support & Troubleshooting  -Provide advanced troubleshooting for Windows, Linux, and macOS systems  -Manage Active Directory environments including GPOs, OUs, and hybrid AD setups  -Troubleshoot complex networking issues involving firewalls, VLANs, VPNs, BGP, DHCP, DNS, and routing  -Configure and maintain MikroTik, Juniper, and other enterprise network devices  -Diagnose and resolve VoIP issues including SIP, PBX systems, Asterisk, FreePBX, 3CX, Kazoo, and QoS  -Perform packet capture and traffic analysis using Wireshark, tcpdump, and MikroTik Torch  -Support Azure AD (Entra ID), Intune, and identity management platforms including Okta and Zero Trust frameworks  -Maintain and troubleshoot virtualized and hyper-converged environments (Hyper-V, VMware, StarWind, TrueNAS Scale, Proxmox)  -Manage backup and disaster recovery solutions including Veeam  -Implement security hardening, endpoint protection, MFA, and compliance best practices  -Automate repetitive tasks using PowerShell, Python, or Bash    Migrations, Projects & Systems Engineering  -Plan and execute cloud and identity migrations, including:  -Google Workspace to Microsoft 365 (Entra ID, Exchange Online, OneDrive, SharePoint)  -Active Directory to Entra ID (Azure AD) and hybrid identity environments  -Define project scope, technical requirements, timelines, risks, and success criteria  -Build detailed project plans including milestones, dependencies, rollback strategies, and validation steps  -Execute migrations with minimal downtime and clear communication to stakeholders  -Coordinate with customers before, during, and after migrations to set expectations and provide updates  -Perform post-migration validation, documentation, and optimization    Documentation, SOPs & Process Improvement  -Maintain and improve documentation within ITGlue, Hudu, Confluence, and internal Wiki systems  -Create and update Standard Operating Procedures (SOPs), knowledge base articles, and internal training materials  -Meet a weekly documentation quota to ensure systems, processes, and resolutions are consistently documented  -Identify inefficiencies and implement process improvements and automation    SLA, KPIs & Reporting  -Ensure SLA compliance for ticket response and resolution times  -Track KPIs related to support performance, migrations, and service delivery  -Produce weekly and monthly reports covering SLA compliance, ticket metrics, migration progress, and documentation  -Collaborate with leadership to refine IT processes, service delivery models, and automation strategies  -Provide mentorship and performance feedback to junior technicians    On-Call Responsibilities  -Participate in on-call rotations for nights, weekends, and critical incidents