• Collects, posts, and manages patient account payments. • Prepares and reviews patient statements. • Imports and balances EFT’s. • Identifies and corrects rejected claims. • Reviews delinquent accounts and contacts for collection purposes. • Verifies patients’ insurance coverage. • Answer questions regarding billing and insurance policies. • Process payments from insurance companies. • Follows up to see if a claim is accepted or denied. • Reviews and appeals unpaid and denied claims accordingly. • Evaluates medical record documentation to ensure proper CPT and ICD-10 codes are billed appropriately. • Obtains precertification, if required, for specific procedures. • Investigates insurance fraud and reports if found.

Role Description We are seeking a detail-oriented and customer-focused Applicant Success Specialist to support the applicant journey from application submission through screening and approval. This role is responsible for ensuring a seamless, efficient, and compliant application process while delivering an exceptional experience for prospective residents. The ideal candidate is highly organized, analytical, and committed to maintaining accuracy and regulatory compliance throughout the applicant lifecycle. Key Responsibilities - Pipeline Management & Conversion: Monitor incoming rental applications daily. Reach out proactively to applicants with incomplete files to collect missing documentation (e.g., proof of income, photo IDs). - Tenant Screening Coordination: Execute standard background, credit, eviction, and reference checks in accordance with federal Fair Housing laws and local screening regulations (e.g., Fair Chance Housing Acts). - Underwriting Support & Risk Assessment: Review income-to-rent ratios, credit histories, and rental ledgers. Prepare files with objective summaries to assist Property Directors in making quick, fair, and compliant approval decisions. - Applicant Communication: Serve as the main point of contact for applicant inquiries via phone, email, and text. Answer questions regarding lease terms, community policies, utility setup, and renter's insurance requirements. - Adverse Action Administration: Draft and send professional, legally compliant adverse action or denial letters to applicants who do not meet the qualification criteria. - System Optimization: Maintain accurate, up-to-date applicant files within our Property Management Systems (e.g., Yardi, RealPage, Entrata). Qualifications - Bachelor's degree or equivalent qualification in any discipline. - 1–3 years of professional experience in customer service, leasing, property management, operations, administrative support, or a related role. - Excellent written and verbal English communication skills. - Strong analytical skills with exceptional attention to detail. - Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. - Proficiency in Microsoft Office, Google Workspace, and data management systems. - Ability to handle confidential and sensitive information with professionalism and discretion. Preferred Qualifications - Experience in multifamily property management, leasing, resident services, applicant screening, or tenant relations. - Familiarity with Fair Housing regulations and tenant screening best practices. - Experience using property management platforms such as Entrata, Yardi, or RealPage. - Experience supporting U.S.-based operations or working with remote, cross-functional teams. - Bilingual proficiency in English and Spanish is an advantage. Benefits - Competitive hourly compensation (USD 8–12 per hour). - Remote work opportunity. - Professional growth and career development opportunities. - Collaborative, supportive, and high-performance work environment.

Role Description This position supports the design, implementation, and continuous improvement of inclusion programs and processes. The role focuses on program execution, data analysis, and cross-functional collaboration to advance an inclusive workplace aligned with the company’s culture and goals. The Sr Inclusion Programs Specialist partners closely with HR stakeholders and employee groups and serves as a subject matter resource for inclusion programming. This role reports to the Inclusion Programs Manager. Primary Duties and Accountabilities - Support the implementation and day-to-day execution of inclusion and equal employment opportunity initiatives and processes, including policies, training, and Employee Engagement Group (EEG) activities. - Partner with key work partners to coordinate and communicate Talent & Inclusion programs and initiatives. - Assist with data reporting and basic analysis related to Equal Opportunity Program, training participation, and program outcomes; prepare summaries and utilize insights to support continuous improvement. - Collaborate with key stakeholders to support engagement, awareness, and participation. - Conduct research on inclusion best practices and emerging trends and share findings and recommendations with the Inclusion Programs Manager. - Support planning, logistics, and execution of inclusion-related programs, events, and outreach efforts. - Provide support for other Talent & Inclusion projects, processes, programs, and facilitation, as assigned. Qualifications - Bachelor’s degree in HR, I/O psychology, business administration or equivalent degree or equivalent years of experience. - At least 5 years business experience in human resources, inclusion and diversity, organizational development, or related field. - Proficient in data manipulation and analysis, with the ability to identify key insights. - Strong project management, process design, and problem-solving skills with the ability to multi-task in a very fast-paced environment. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - Excellent communication and interpersonal skills to effectively engage and collaborate with others. Confidence in managing interactions with peers and leaders. - Strong presentation development and facilitation skills. - Ability to work efficiently and effectively, while maintaining attention to detail. - Ability to adapt to changing priorities and different personalities and work styles. Preferred Qualifications - Advanced degree or certifications in HR, Organizational Development, or a similar discipline. - Experience in HR functions, including leadership development, talent review, and related talent management strategies. - Ability to work independently, with limited supervision. - Experience in cost containment and expense management. - Strong internal and external relationship management skills. - Ability to influence others without formal authority. Benefits - Competitive compensation and a wide range of benefits that support both employees and their families. - Bonus program, 401(k) with company match, employee stock purchase program. - Comprehensive medical, dental, and vision benefits, including robust wellbeing programs. - Disability and life insurance benefits. - Paid time off for vacation, holidays, and sick days. - Expected salary range of $99,000 to $110,000, varies based on experience.

Role Description Coordinate all contract preparation activities related to the Contract Administration Centers of Excellence component of the contracting process from opportunity identification through contract execution and reporting, utilizing Salesforce.com, Apttus and DocuSign web-based applications to assist with those efforts. - Drive system and process compliance, controls and standardization for high-volume and high-risk customers to include: - Health Plans - Integrated/Independent Physician Associations - Nationwide Accounts - Health Systems - Accountable Care Organizations - Other laboratories - Manage profitable and meaningful changes in the company. - Manage system development activities for applications that support the contracting process. - Work cross-functionally with Legal, Finance, Commercial Technology, Clinical Franchises, and regional commercial representatives to develop, implement and drive contract administration compliance and standardization. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.