• Lead a team of financial counselors providing real‑time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum • Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care • Ensure financial counseling services are embedded into clinical workflows to support same‑day decisions and treatment starts • Promote a patient‑centered approach that balances financial clarity, empathy, and access to care • Oversee front‑end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation • Ensure timely identification and resolution of coverage issues prior to treatment initiation • Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle • Monitor KPIs related to access, counseling timeliness, authorization turnaround, point‑of‑service collections, and financial clearance rates • Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support • Maintain expertise in oncology‑specific reimbursement, benefit designs, and emerging payer policies • Ensure compliant and consistent application of financial assistance guidelines and documentation • Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines • Establish standard operating procedures and best practices for immediate patient and provider support • Foster strong communication, accountability, and service excellence within the team • Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators • Translate financial and coverage information into clear, actionable guidance for care teams • Participate in clinic leadership meetings and cross‑functional initiatives focused on access, growth, and patient experience • Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements • Support internal and external audits related to financial clearance, authorizations, and assistance programs • Continuously improve processes to reduce administrative burden on clinical teams and patients.

• Advise students and families related to academics, career planning, well-being, and graduation • Keep abreast of all grade promotion requirements • Assist students and parents with the secondary school course selection process according to graduation requirements and student needs and interests • Conduct Welcome Calls for students and maintain regular progress monitoring contacts • Use a variety of platforms to communicate with families including telephone, email, and LiveLessons • Synchronously connect with students regularly for individual, small group, and large group support • Proactively monitor student pace, progress, and wellness using data and dashboard information • Implement programs for students and families related to interpersonal adjustment issues, college, career, and character education • Coordinate the Student Support Team (SST) for their caseload; develop individual plans and ongoing monitoring of students

Role Description As a First Response Counsellor in these part-time or full-time positions, you'll provide trauma-informed support via phone, video, web chat, and SMS in a fast-paced contact centre environment. - Conducting risk and safety assessments - Providing counselling, information, referrals, and support - Connecting people with appropriate services and pathways to safety Qualifications - Strong understanding of domestic, family, sexual violence, and sexual assault practices - Experience working in trauma-informed and person-centred frameworks - Proven ability to navigate multiple systems and applications such as Microsoft Teams and CRM platforms - Demonstrated experience in providing high levels of support and care to service users - A suitable private, confidential, distraction-free workspace - A non-satellite 5G or NBN internet connection - Minimum internet speeds of 50Mbps download and 20Mbps upload - A hard-wired internet connection using Ethernet or Powerline adapters, as Wi-Fi is not supported Requirements - You'll hold a relevant bachelor’s qualification (minimum three years) that meets professional registration requirements - You'll hold a current registration with, or be eligible for registration with one of the following: - PACFA – Clinical Registration - ACA – Level 3 or above - AASW – Full Membership - AHPRA – General Registration as a Psychologist - You'll have at least three years’ full-time counselling experience post qualification - A current Working with Children Check - Availability to complete 2 weeks of full-time onboarding prior to commencement Benefits - Free Telstra mobile & plan (eligible employees only) - 25% off Telstra products & services - 16 weeks paid gender-equal parental leave + extra leave options - Career breaks, study support & ongoing learning programs - Free 24/7 professional support for you & your family - Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

• Virtually assist students and parents/learning coaches with course selection and scheduling • Advise students and families related to academics • Keep current on all high school graduation requirements • Assist students and parents with secondary course selection process according to state credit requirements • Advise students with issues related to dropping courses and changing schedules • Review student transcripts and entry of credits into online transcript system • Work with administrative assistants to obtain school records • Implement programs for students related to interpersonal adjustment issues • Participate in development of crisis prevention and management plans • Coordinate a team of school teachers to help identify at-risk students • Act as the main point of contact for at-risk students and families • Oversee and maintain the Personal Learning Plan (PLP) for each student • Report and refer critical incidents that jeopardize student well-being