Cardinal Health

Title: Data Analyst Location: US-Nationwide-FIELD time type Full time job requisition id 20180954 Job Description: Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities - Works with the business team to understand business rules, data flow and appropriately create reporting and analytics for the program. - Works with complex datasets to perform exploratory data analysis to provide insights to make business decisions. - This role combines consultative and technology focus to Data Analytics. - The individual should be skilled in bridging gap between technology and operations. - We require a motivated person who is interested in performing exploratory data analysis with complex datasets with minimal direction. - Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects Qualifications - BA, BS or equivalent experience in related field. Advance Degree preferred - 4-8 years experience preferred - Client facing experience preferred - Advance Excel (including Macros) - Intermediate to Advance SQL - Intermediate to Advance Tableau - Patient/Hub Service, Rare Disease Patient Analytics, Provider Analytics - Call Center Data - Data feeds (Data Aggregators) - Experience with Databricks is a plus What is expected of you and others at this level - May contribute to the development of policies and procedures - Works on complex projects of large scope - Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives - Completes work independently receives general guidance on new projects - Work reviewed for purpose of meeting objectives - May act as a mentor to less experienced colleagues TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $80,900 - $115,500 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Role Description The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver Information Technology solutions. The Senior Consultant defines project scopes in order to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals. Through business process improvements and activation of new capabilities, this job enables business units to achieve their operational and commercial objectives. Given the high degree of experience and knowledge required for the role, the Senior Consultant may lead discussions with senior leaders and serve as a solution owner on a project team. Responsibilities - Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions. - Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business. - Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. - Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment. - Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation. - Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities. - Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely. - Summarizes and presents project results to business leaders in partnership with project stakeholders and Director. - May independently lead discussions with senior leaders, serving as a subject matter expert on business process improvements and relevant solutions. - Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration. - Provides guidance to less experienced Business Analysis professionals based on past experiences and expert knowledge of solutions and Cardinal Health’s IT systems. Qualifications - 8-12 years of relevant Salesforce Implementation experience, preferred - Bachelor's degree in related field, or equivalent work experience, preferred - Strong expertise in: - Sales Cloud - Service Cloud - Marketing Cloud Account Engagement /Pardot - Proven experience in solution design and architecture - Experience with Salesforce integrations and APIs preferred - Experience working in enterprise-scale Salesforce environments - Ability to translate business requirements into technical solutions - Strong experience working on large SFDC implementations across Sales Cloud, Service Cloud and Marketing/Pardot Cloud. - Leadership experience in leading/mentoring junior team members. Requirements - Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects - Participates in the development of policies and procedures to achieve specific goals - Recommends new practices, processes, metrics, or models - Works on or may lead complex projects of large scope - Projects may have significant and long-term impact - Provides solutions which may set precedent - Independently determines method for completion of new projects - Receives guidance on overall project objectives Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

Role Description Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. This position is full-time working 40 hours/week (remote) with travel up to 50% of the time. Responsibilities - Operational & Infusion Workflow Support - Support end-to-end infusion workflows, including referral intake, scheduling coordination, benefits verification, prior authorization support, and documentation tracking. - Serve as an operational liaison between pharmacy operations, nursing teams, reimbursement, and account management to ensure seamless execution of infusion services. - Monitor infusion work queues and assist with issue resolution to prevent delays in patient access to therapy. - Identify gaps, inefficiencies, or bottlenecks in infusion workflows and recommend process improvements. - Data Analysis & Reporting - Track and analyze infusion-related metrics, including referral volumes, turnaround times, payer trends, site-of-care utilization, and operational performance. - Develop and maintain routine and ad hoc reports to support leadership, account management, and client reporting needs. - Assist with data validation and accuracy across infusion systems, dashboards, and reporting tools. - Support performance assessments, operational reviews, and client-facing analytics as needed. - Payer & Reimbursement Support - Assist with benefits investigation and authorization workflows for infusion therapies, working closely with reimbursement teams. - Support payer-related inquiries, denials tracking, and escalation workflows. - Help identify trends related to payer requirements, authorization timelines, and reimbursement challenges. - Process Improvement & Compliance Support - Participate in process improvement initiatives to enhance infusion efficiency, compliance, and scalability. - Support documentation and data needs related to audits, performance assessments, RFIs, and plans of correction. - Assist in maintaining alignment with internal policies, SOPs, and regulatory requirements impacting infusion services. - Collaboration & Communication - Partner with pharmacists, nurses, account managers, and leadership to support operational and strategic infusion initiatives. - Communicate clearly and professionally with internal stakeholders regarding infusion status, issues, and trends. - Provide operational insights and recommendations to support decision-making and service optimization. Qualifications - 0-2 years of experience, preferred. - Bachelor's degree in related field, or equivalent work experience, preferred. - Bachelor’s degree in healthcare administration, business, data analytics, life sciences, or a related field, or equivalent relevant experience. - 2+ years of experience in healthcare operations, pharmacy operations, infusion services, or patient access/reimbursement support. - Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable insights. - Proficiency with Microsoft Excel and other reporting or data analysis tools. - Experience working in cross-functional healthcare environments with clinical and non-clinical stakeholders. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Requirements - Experience in infusion pharmacy, specialty pharmacy, or site-of-care operations. - Familiarity with benefits investigation, prior authorization, and payer workflows for infusion therapies. - Experience supporting performance assessments, RFIs, client reporting, or operational audits. - Knowledge of limited distribution drugs (LDDs) or specialty infusion products. - Experience with pharmacy management systems, referral platforms, or healthcare data systems. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description The Manager, Sustainable Supply Chain will develop enterprise strategies and manage programs to strengthen Cardinal Health’s supply chain, specifically as it relates to human rights, ethics, and the environment. This individual will be instrumental in developing, implementing, and managing approaches that reduce risk, ensure responsible sourcing practices, uphold human rights, and drive sustainable performance across our extensive supplier network. This role will lead engagement with top suppliers as well as internal sourcing teams across the enterprise on behalf of Cardinal Health’s Sustainable Business team. This Manager will lead our responsible sourcing program, function as the subject matter expert on human rights and ethical supplier engagement strategies, help Cardinal Health to meet our science-based climate target, drive emissions reduction across the pharmaceutical and healthcare supply chain, and support compliance with growing legislation worldwide. This position requires a detail-oriented leader who can develop relationships with a diverse set of stakeholders, navigate competing priorities, and manage through influence across organizations, levels, and functions. This position will have one direct report and can work remotely anywhere in the United States. Responsibilities - Develop responsible sourcing strategies, align with internal stakeholders to gain strategic alignment between responsible sourcing and business objectives, and implement and enforce related policies and procedures. - Function as the subject matter expert to inform Cardinal Health’s approach to human rights and ethical supplier engagement and due diligence. - Manage sustainability supply chain mapping to increase transparency and traceability across Cardinal Health’s supplier base. - Refine and execute a segmented supplier engagement roadmap that differentiates strategies based on risk and maturity, encourages suppliers to set science-aligned targets, and drives Scope 3 emissions reduction. - Track, analyze, validate, and report on supply chain sustainability KPIs, using data to demonstrate business value. - Partner with sourcing, legal, and other internal teams to integrate sustainable business criteria into supplier selection, onboarding, and performance review processes. - Build and maintain relationships with strategic suppliers. - Develop and deploy sourcing and supplier education, tools, and resources to support their sustainability goal setting and progress. - Oversee high risk supplier corrective action plans (CAPs). - Support Director in hosting sourcing and supplier forums to facilitate sustainable business education and idea sharing. - Manage supplier awards and incentives programs. - Represent Cardinal Health in supplier sustainability forums, industry coalitions, and external partnerships relevant to sustainable healthcare supply chains. - Ensure compliance with evolving global sustainable supply chain regulations, such as modern slavery acts, supply chain transparency laws, and other relevant human rights and environmental due diligence requirements. - Collaborate with legal, compliance, and regulatory affairs teams to interpret new sustainability regulations and integrate them into Cardinal Health operations or policies. - Support the ongoing development and refinement of Cardinal Health's Vendor Code of Conduct and responsible sourcing policies. - Report on supplier sustainability performance through existing enterprise supplier scorecards, and develop, deploy, and manage new supplier sustainability scorecards where needed. - Contribute to the annual Sustainable Business Report, other voluntary and mandatory reporting with supply chain highlights, case studies, and progress metrics. Qualifications - Bachelor’s degree in Sustainability, Supply Chain, Business or related field preferred; Master’s degree preferred. - 8+ years of experience in sustainability, sourcing, supply chain, risk management preferred. - Familiarity with global supply chain operations, and sustainability reporting frameworks and standards. - Strong knowledge of responsible sourcing, ethical trade, sustainable business frameworks, supplier engagement platform. - Excellent written and verbal communication skills, with proven ability to demonstrate problem-solving and decision-making abilities. - Demonstrated ability to collaborate and proactively develop internal working relationships across business functions, including demonstrated experience influencing without formal authority to accomplish company-wide goals. - Passion for sustainability and continuous improvement. Benefits - Medical, dental and vision coverage - Paid time off - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

Title: Coordinator, Individualized Care Location: Nationwide United States Job Description: Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Responsibilities - Responsible for handling inbound calls, with ability to determine needs and provide one call resolution. - Manage workload of inbound faxes (if applicable) - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Enter detailed information into company proprietary software while conversing via telephone - Place outbound phone calls for patient follow ups, confirmations or to obtain missing information - Interact with the patient referral sources to process new applicants - Follow up with other internal team members regarding next steps - Communicate with external constituents including physician offices and pharmacies - Ability to identify, document and submit Adverse Events during customer contact or via received documentation Qualifications - Minimum high school diploma or GED, preferred - Certified Pharmacy Technician, preferred - 1+ years' experience in fast paced call center environment, preferred - Basic computer knowledge, Microsoft systems, telephony - Strong communication/customer service skills - Ability to be an independent worker and self-directed - Ability to sit for long periods of time in a cubicle setting - Demonstrate superior customer support talents - Ability to prioritize multiple, concurrent assignments and work with a sense of urgency - Ability to work any schedule between 7am-5pm M-F What is expected of you and others at this level - Applies acquired job skills and company policies and procedures to complete standard tasks - Works on routine assignments that require basic problem resolution - Refers to policies and past practices for guidance - Receives general direction on standard work; receives detailed instruction on new assignments - Consults with supervisor or senior peers on complex and unusual problems TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 5:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $18.10 per hour - $25.80 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Role Description - Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution. - Responsible for reporting adverse events within the required timeframe. - Create and complete accurate referrals and applications and keep updated on policy or procedural changes. - Investigate and resolve patient/physician inquiries and concerns in a timely manner. - Enter detailed information into company proprietary software while conversing via telephone. - Place outbound phone calls for patient follow-ups or confirmations. - Demonstrate superior customer support talents. - Interact with the patient referral sources to process new applicants. - Steward patient accounts from initial contact through final approval/denial. - Prioritize multiple, concurrent assignments and work with a sense of urgency. - Maintain quality and provide an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes. Qualifications - High School Diploma, GED or equivalent work experience. - Fluent in both Spanish and English required. - 1-3 years in related field preferred. - Previous customer service experience preferred. - Knowledge of practices and procedures commonly used in a call center or customer service environment preferred. - Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage preferred. - Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices preferred. - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices preferred. - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers. - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. - Robust computer literacy skills including data entry and MS Office-based software programs. Requirements - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments. - In-depth knowledge in technical or specialty area. - Applies advanced skills to resolve complex problems independently. - May modify process to resolve situations. - Works independently within established procedures; may receive general guidance on new assignments. - May provide general guidance or technical assistance to less experienced team members. Training and Work Schedules - Your new hire training will take place 8:00am-5:00pm CST, mandatory on-camera attendance is required. - This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST. Remote Details - You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. - We will provide you with the computer, technology, and equipment needed to successfully perform your job. - You will be responsible for providing high-speed internet. Internet requirements include: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. - Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second). - Upload speed of 5Mbps (megabyte per second). - Ping Rate Maximum of 30ms (milliseconds). - Hardwired to the router. - Surge protector with Network Line Protection for CAH issued equipment. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description The Senior Data/AI Engineer is a senior individual contributor on the Data & AI Engineering team responsible for leading the design and delivery of data and AI solutions across our Lakehouse and SQL Server environments. The responsibility of the role is to own projects from problem framing through scoping, architecture, prototyping, and production deployment. - Work spans modern healthcare data platforms and AI engineering, including medallion architecture (bronze/silver/gold), Delta Lake, T-SQL ETL, and natural language AI capabilities. - Responsibilities include: - Lead the design and delivery of data and AI solutions across Lakehouse and SQL Server environments. - Own projects end-to-end, from problem framing and scoping through architecture, prototyping, and production deployment. - Develop and implement modern healthcare data platforms and AI engineering solutions. - Design and build natural language AI capabilities. - Apply AI and data engineering solutions to diverse healthcare data. - Drive 0-to-1 initiatives from concept to production. - Research and prototype novel approaches to complex problems. - Serve as a technical lead on cross-functional initiatives. - Drive engineering and code quality standards within the team. - Mentor mid-level engineers, fostering their growth and development. - Partner with product, clinical, analytics, and platform teams. - Operate fluently across Databricks and major cloud platforms. - Leverage modern AI-assisted development tooling to accelerate delivery. Qualifications - 8+ years in Data Engineering, Software Engineering, or Analytics. - Bachelor's degree in Computer Science, Machine Learning, Analytics, Engineering, or a related field highly preferred; Master's degree a plus. - 3+ years of hands-on experience with Databricks and/or Snowflake, a major cloud platform (Azure, GCP, or AWS), PySpark, Spark SQL, and Delta Lake fundamentals. - Experience with T-SQL on Microsoft SQL Server (or PLSQL/Oracle), including stored procedures, views, and functions. - Proven experience deploying NLP/NLU and modern AI/LLM-based systems in a healthcare data context. - Experience working with diverse healthcare data while adhering to HIPAA and PHI-handling standards. - Strong technical leadership skills, capable of scoping and leading initiatives. - Expertise in performance tuning for Spark/Databricks and SQL Server. - Strong grasp of SDLC, Git, CI/CD, automated testing, data quality, observability, and rigorous code/design reviews. - Hands-on experience using AI-assisted development tools. - Excellent written and verbal communication skills. Requirements - Strong technical leadership skills. - Expertise in performance tuning and data modeling. - Experience with AI-assisted development tools. - Excellent communication skills. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

• Provide prescription order entry, verification, and processing for medications specific to treating renal disease. • Applies expert knowledge of drugs and related protocols, to verify physician orders for medications using pharmacy information system. • Checks drug and dose in relation to stated patient issue and addresses automated alerts from the system regarding drug type, dose, and other metrics. • Enter/validate medication orders in the client facility pharmacy information system via emulation capabilities. • Prioritize based on time in queue and/or status of order (e.g. STAT orders). • Comply with State Board of Pharmacy rules and regulations, Remote Pharmacy Services policies and procedures and the client facility policies and procedures when performing pharmacist duties. • Communicate professionally with colleagues, patients and healthcare providers. • Perform clarifications, interventions and provision of drug information and ensure all consults are accurate and complete. • Obtain all initial state licensure required within the timeframe determined by the Remote Pharmacy Services Director and maintain said licensure in good standing. • Assist with training and education of new team members and existing staff members as needed or assigned. • Review orders entered by pharmacy technicians/clerks for accuracy and appropriateness (if applicable).

Title: Sr. Coordinator, Individualized Care (Case Manager) Location: Nationwide, United States Remote Job Description: Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Responsibilities - First point of contact on inbound calls and determines needs and handles accordingly - Creates and completes accurate applications for enrollment with a sense of urgency - Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database - Conducts outbound correspondence when necessary to help support the needs of the patient and/or program - Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance - Update internal treatment plan statuses and external pharmacy treatment statuses - Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry - Self-audit intake activities to ensure accuracy and efficiency for the program - Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information - Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable - Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance - Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted - Track any payer/plan issues and report any changes, updates, or trends to management - Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation - Handle all escalations based upon region and ensure proper communication of the resolution within required time frame agreed upon by the client - Serve as a liaison between client sales force and applicable party - Mediate situations in which parties are in disagreement and facilitate a positive outcome - Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties - Responsible for reporting any payer issues by region with the appropriate team - As needed conduct research associated with issues regarding the payer, physician's office, and pharmacy to resolve issues swiftly Qualifications - Previous customer service experience is preferred - High School diploma or equivalent preferred - Patient Support Service experience, preferred - Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred - Knowledge of DME, MAC practices if preferred - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred - 1-2 years of Pharmacy and/or Medical Claims billing and Coding work experience - 1-2 years experience with Prior Authorization and Appeal submissions - Ability to work with high volume production teams with an emphasis on quality - Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook and preferred Excel capabilities - Previous medical experience is preferred - Adaptable and Flexible, preferred - Self-Motivated and Dependable, preferred - Strong ability to problem solve, preferred - Bilingual is preferred What is expected of you and others at this level - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Role Description We are seeking a highly experienced and results-oriented Project Manager to join our team. You will play a critical role in the successful implementation of patient support programs for our high-profile pharmaceutical clients. This role requires a deep understanding of the patient support landscape, proven experience in managing complex projects, and a passion for improving patient outcomes. We are looking for a leader who can take a consultative approach to client engagement, building strong relationships and understanding their unique needs. - Lead and manage complex patient support program implementations, ensuring alignment with client needs, regulatory requirements, and Cardinal Health Sonexus™ standards. - Develop and present comprehensive project plans, including timelines, budgets, resource allocation, risk management strategies and client presentations. - Collaborate effectively with cross-functional teams, including internal stakeholders, clients, and external vendors. - Manage project scope, risks, and issues, proactively identifying and mitigating potential challenges. - Ensure clear and consistent communication with all stakeholders, providing regular updates and reports on project progress. - Drive project execution, ensuring adherence to quality standards, timelines, and budget constraints. - Foster a collaborative and positive team environment, promoting effective teamwork and communication. - Continuously seek opportunities for process improvement and innovation within the project management framework. - Stay abreast of industry trends and best practices related to patient support programs. - Take a consultative approach to client engagement, building strong relationships and understanding their unique needs. - Proactively identify opportunities to enhance client value and recommend solutions that address their specific challenges. - Serve as a trusted advisor to clients, providing guidance and expertise on best practices for patient support program design and implementation. Qualifications - Bachelor's degree in a relevant field (e.g., Healthcare Administration, Pharmacy, Business Administration) or equivalent experience preferred. - Minimum of 3 years of proven experience in project management within the pharmaceutical industry, with a strong focus on implementing patient support programs, preferred. - Demonstrated executive presence and presentation skills. - Demonstrated experience working with high-visibility clients in the pharmaceutical manufacturing sector. - Strong leadership and communication skills, with the ability to effectively manage and motivate cross-functional teams. - Excellent problem-solving and analytical skills, with a proactive approach to risk management. - Proficiency in project management methodologies (e.g., Agile, Waterfall, Hybrid) and tools (e.g., Microsoft Project, Jira, DevOps). - Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results. - Passion for improving patient outcomes and a deep understanding of the challenges patients face in accessing and adhering to their therapies. - Proven ability to build strong relationships with clients and understand their unique needs. - Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences. - Strong consulting skills, with the ability to provide strategic guidance and recommendations to clients. Requirements - Applies primary knowledge and understanding of concepts, and principles to manage a wide variety of projects. - Participates in the development of policies and procedures to achieve specific goals. - Recommends new practices, processes, metrics, or models. - Works on or may lead projects of varying scope. - Interact with peer customers and suppliers at various management levels and may interact with senior management. - Gain consensus from various parties involved. - Acts as a mentor to less experienced colleagues. Training and Work Schedules - Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. - This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST. Remote Details - You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. - We will provide you with the computer, technology, and equipment needed to successfully perform your job. - You will be responsible for providing high-speed internet. Internet requirements include the following: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. - Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second). - Upload speed of 5Mbps (megabyte per second). - Ping Rate Maximum of 30ms (milliseconds). - Hardwired to the router. - Surge protector with Network Line Protection for CAH issued equipment. Benefits - Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.