Cardinal Health

Title: Sr. Coordinator, Patient Access (Field Support Coordinator) Location: United States Job Description: Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Responsibilities: - Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program - Process enrollments via fax, phone, and electronically as needed. - Receive inbound calls and make outbound calls as needed. - Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders. - Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions. - Provide additional support and handle any escalated patient cases - Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems. - Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program. - Actively communicate and support leadership with feedback, when necessary - Manage recurring meetings with FRMs to discuss accounts Qualifications: - 5 plus years of industry experience with patient-facing or high touch customer interaction experience preferred - High School diploma or equivalent preferred - Previous Hub or Patient Support Service experience highly preferred - In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations preferred - Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred - Significant experience in managing complex patient cases within a healthcare setting, preferably with a focus on specialty medications preferred - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust - Robust computer literacy skills including data entry and MS Office-based software programs What is expected of you and others at this level: - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - Provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $23.10 per hour - $28.89 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Role Description Inside Sales Services is responsible for driving sales and services to new and existing customers that will increase account penetration, revenue growth, and customer satisfaction. Focus on driving increased sales to achieve the goals and objectives identified by Cardinal Health and the customer. This role is identified as Cardinal Health’s Generic Pharmaceutical Inside Sales team for Retail Independent Pharmacies. - Introduce and sell existing customers on our Source Generic Portfolio - Identify new sales opportunities and promote Cardinal Health’s strategic priorities with clients within the assigned territory - Call on current and potential customers in an assigned geographical area to convert new business, maintain current customers, and grow market share - Demonstrate solution-based selling skills to analyze customer needs and consult with customers to recommend suitable services, products, and solutions - Conduct effective presentations to various sized target audiences, including internal and external groups - Identify market intelligence on competitive activity and communicate to appropriate internal resources in a timely manner - Develop and implement sales plans to meet business goals - Convert existing and potential customers' use of targeted products and services and ensure sustained and expanded sales - Create and maintain a real-time database of market intelligence and sales activity utilizing automated customer relationship and sales management system - Successfully manage pipeline, forecast, and sales strategy - Demonstrate basic knowledge of customers' unique business needs related to Cardinal Health - Maximize customer relationships through timely routine contact with both new and existing customers - Build and sustain relationships founded on trust with internal and external customers to ensure customer satisfaction and loyalty - Initiate introductory calls with the objective of developing a long-term business relationship - Effectively negotiate and collaborate with customers and colleagues to influence support for mutually beneficial outcomes - Functional knowledge of current applicable computer systems, and computer software/hardware processes and procedures - Apply basic sales protocol by following appropriate sales presentation guidelines - Perform other job-related duties as requested and work effectively with other team members to ensure the goals and objectives of the organization are met - Participate in projects and other initiatives inside and/or outside of the assigned area, department, or business unit, as needed Qualifications - Bachelor’s degree or equivalent experience in related field, preferred - 2-4 years of experience, preferred - Must be fluent in spoken and written Korean and English - Self-motivated to achieve goals - Extremely personable and team player - Exceptional communication skills – written and verbal - Ability to multi-task and strong process management skills - Proficient computer skills - Ability to work Monday – Friday during assigned territory time zone Requirements - Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks - Works on projects of moderate scope and complexity - Identifies possible solutions to a variety of technical problems and takes action to resolve - Applies judgment within defined parameters - Receives general guidance and may receive more detailed instruction on new projects - Work reviewed for sound reasoning and accuracy Benefits - Medical, dental, and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before payday with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

Role Description ContinuCare Pathway is a pharmacy-to-supplier referral program created by Cardinal Health to help retail pharmacies seamlessly refer patients to Cardinal Health at-Home Solutions. It simplifies the fulfillment and direct-to-patient home delivery of diabetes supplies (such as continuous glucose monitors) and navigates complex insurance requirements. The program is designed to reduce the administrative burden on retail pharmacists. This Director will lead national business development efforts focused on prospecting and engaging targeted independent pharmacies and buying groups to build awareness and adoption of the ContinuCare Pathway CGM & BGM solution. The key priority of this Director is to position the organization as a trusted partner in diabetes care solutions. Location: Fully remote (nationwide search), with up to 25-33% travel expected (generally once per month) Responsibilities - Prospect and engage targeted independent pharmacies and buying groups to build awareness and adoption of the ContinuCare Pathway CGM & BGM solution. - Develop and execute national sales strategies to drive traction, expand market presence, and obtain new business within independent pharmacy segments. - Cultivate and maintain strong relationships with pharmacy owners and buying group leaders, delivering compelling presentations and addressing product, contract, and implementation questions. - Identify, track, and report on newly contracted independent pharmacies resulting from sales, marketing, and outreach efforts. - Lead and develop a support team to manage inside sales functions, including onboarding, implementation, testing, reporting, and individual pharmacy contracting. - Respond promptly and effectively to inquiries from pharmacy customers via phone and email, ensuring high levels of customer satisfaction and engagement. - Create, manage, and distribute contracts, ensuring timely execution and follow-through with prospective and existing partners. - Drive continuous improvement by providing feedback on processes, tools, and policies to enhance efficiency and scalability of the business. - Demonstrate adaptability and leadership in navigating evolving processes, systems, and business priorities within a dynamic sales environment. Qualifications - Ideally targeting experienced sales professionals with 8+ years delivering in healthcare sales, business development, or account management (5+ years working with independent pharmacies, buying groups, or healthcare distribution channels) - highly preferred. - Proven track record of developing sales strategies and obtaining new business. - Experience in diabetes care (CGM, BGM) or related medical products, a plus. - Leadership experience, including managing teams or cross-functional support resources, a plus. - Proficiency in Microsoft Excel (data analysis, reporting, pivot tables). Requirements - Anticipated pay range: $194,300 - $277,600 (includes targeted variable pay). - Bonus eligible: Yes. Benefits - Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description This role, specifically referred to as a Program Optimization Lead, is responsible for managing the OptiFreight Logistics program for up to two health systems - focusing on supplier compliance, program utilization, training and educating shippers in an effort to maximize savings and efficiencies. This position could support multiple health systems remotely in addition to project-based work, as needed. Experience with inbound and outbound shipping, data analytics and project management are ideal qualifications for this role. Location: Remote - nationwide Responsibilities - Work collaboratively with internal and external teams to manage the OptiFreight Logistics program, driving program compliance, increasing package volume and generating savings for a large health system. - Strong communication skills, comfortable presenting to and interacting with customers from the warehouse to the C-Suite on a regular basis including facilitation of meetings. - Possess strong work ethic, self-motivated and able to operate independently with limited direct supervision, while also comfortable working with a multi-disciplinary team. - Capable of adapting to change and able to successfully perform in an evolving environment. - Results oriented, ensuring we deliver on commitments while also working to continuously improve processes. - Strong project management skills for creating and leading implementation plans for projects and initiatives and on-going administration of efficiency and savings. - Strong listening and problem-solving skills and ability to develop plans to improve process efficiency. - Ability to learn and understand technical details and act as a subject matter expert for hospital transportation and supply chain. - Able to regularly be on-site if centrally located to customer or ability to travel to customers during project planning, implementation and on-going management. Given the current pandemic, this role may primarily be remote until appropriate to return to onsite. - Possess strong emotional intelligence with a real sense of cultural sensitivity. Qualifications - Bachelors degree in related field, or equivalent work experience, preferred. - Ability to travel 10% of the time. - 5+ years of transportation, shipping or logistics experience preferred. - Strong written, verbal and presentation skills to all levels of an organization. - Experience in Transportation, familiar with small parcel, large freight, carriers (FedEx, UPS, DHL, Courier/Same Day, LTL and TL) preferred. - Manage and report performance data to all levels within client organization. - Data and analytics experience identifying and addressing cost-savings and volume-driving opportunities with a proven record of achieving goals. - Proficient working within large amounts of data with Microsoft Excel and Access (PivotTables, Identify Trends, Estimate Savings, Basic Report Creation, Drill Down to Location/Department). - Experience in change management, project management, or Lean Six Sigma background preferred. - Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. Requirements - Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. - May contribute to the development of policies and procedures. - Works on complex projects of large scope. - Completes work independently receives general guidance on new projects. - May act as a mentor to less experienced colleagues. Benefits - Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

• Lead a team of financial counselors providing real‑time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum • Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care • Ensure financial counseling services are embedded into clinical workflows to support same‑day decisions and treatment starts • Promote a patient‑centered approach that balances financial clarity, empathy, and access to care • Oversee front‑end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation • Ensure timely identification and resolution of coverage issues prior to treatment initiation • Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle • Monitor KPIs related to access, counseling timeliness, authorization turnaround, point‑of‑service collections, and financial clearance rates • Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support • Maintain expertise in oncology‑specific reimbursement, benefit designs, and emerging payer policies • Ensure compliant and consistent application of financial assistance guidelines and documentation • Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines • Establish standard operating procedures and best practices for immediate patient and provider support • Foster strong communication, accountability, and service excellence within the team • Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators • Translate financial and coverage information into clear, actionable guidance for care teams • Participate in clinic leadership meetings and cross‑functional initiatives focused on access, growth, and patient experience • Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements • Support internal and external audits related to financial clearance, authorizations, and assistance programs • Continuously improve processes to reduce administrative burden on clinical teams and patients.

Role Description We are seeking a forward-thinking Workday AI Solutions Integration Consultant to lead the implementation, configuration, and optimization of Workday’s next-generation AI capabilities—specifically Workday Everywhere, Workday Assistant, and Workday Illuminate. This role combines AI innovation with Workday integration expertise to deliver smart, scalable, and secure workflows that enhance business operations. The specialist will drive user experience transformation, streamline HR workflows, and support enterprise-wide adoption of intelligent automation. Responsibilities - Lead deployment of AI agents such as Recruiter Agent and Performance Review Agent. - Design, build, and deploy custom AI agents using Workday’s low-code/no-code tools and the Workday Build platform. - Configure anomaly detection, auto-filling, and contextual automation features across HR modules. - Create AI-powered applications and widgets using Workday Extend to embed personalized AI assistance directly into user workflows. - Enable and configure Workday Assistant across web and Microsoft Teams environments. - Develop guided workflows for time-off requests, job changes, and employee inquiries. - Monitor usage analytics and optimize conversational flows for accuracy and efficiency. - Oversee integration of Workday Assistant into Microsoft Teams. - Ensure seamless access to approvals, dashboards, and notifications within the flow of work. - Coordinate with IT and HR administrators to manage app permissions and security protocols. - Leverage Expanded AI Gateway APIs to embed Workday’s AI services into applications, including document intelligence for classification and data extraction. - Automate and connect processes across Workday and third-party systems using AI-enabled Workday Orchestrate. - Partner with HR, Finance, and other stakeholders to analyze requirements and translate business needs into technical designs for Illuminate solutions. - Monitor Workday releases, especially Illuminate features and developer tools, to assess impact and recommend new functionality. - Develop integrations and automations that uphold high standards for data integrity, security, and responsible AI practices. - Provide technical support and root cause analysis for AI-driven processes, integrations, and extensions. - Use Developer Copilot to automate the generation of code and process documentation. Qualifications - Strong foundation of Workday experience with Extend apps, REST APIs and event-based integrations preferred. - Workday functional: Understanding of HCM, Security, Business Process Framework (BPF), Reporting, configuration, tenant setup, and Workday governance preferred. - Proven experience embedding AI agents onto enterprise platforms like Salesforce, ServiceNow, Microsoft, where agents take actions in workflows preferred. - AI/Automation & Agent Model Skills: Understanding agent lifecycle, skill/tool models, workflow-to-agent mapping, data-driven automations, triggers, and execution modes. Ability to manage lifecycle actions such as Discover, Register, Configure, and Activate agents preferred. - Comfort with tool-using/multi-agent patterns: agents calling APIs, following policies, and operating under enterprise security and audit preferred. - API & Integration Skills: Experience with REST/SOAP APIs, authentication patterns, API gateway concepts, rate limits, telemetry, and integrating via Workday Public APIs, Graph API, RaaS, and ASOR endpoints preferred. - Architecture & Design: Knowledge of enterprise architecture, system boundaries, secure/scalable agent design, and multi-system agent interactions preferred. - Vendor/3rd-Party Integration: Coordinating with external partners on APIs, skills/tools, authentication, compliance, and agent registration preferred. Requirements - Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects. - Participates in the development of policies and procedures to achieve specific goals. - Recommends new practices, processes, metrics, or models. - Works on or may lead complex projects of large scope. - Projects may have significant and long-term impact. - Provides solutions which may set precedent. - Independently determines method for completion of new projects. - Receives guidance on overall project objectives. - Acts as a mentor to less experienced colleagues. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. - Receive inbound and outbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution. - Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience. - Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services. - Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes. - Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed. - Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance. - Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products. - Process enrollments via fax, phone, and electronically as needed. - Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database. Qualifications - 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred. - Previous Hub or Patient Support Service experience preferred. - High School diploma or equivalent preferred. - Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred. - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. - Robust computer literacy skills including data entry and MS Office-based software programs. - Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred. - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers. Requirements - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments. - In-depth knowledge in technical or specialty area. - Applies advanced skills to resolve complex problems independently. - May modify process to resolve situations. - Works independently within established procedures; may receive general guidance on new assignments. - May provide general guidance or technical assistance to less experienced team members. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include: - Patient referral intake - Investigating all patient health insurance benefits (pharmacy and medical benefits) - Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner Additional responsibilities include: - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Mediating effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate - Demonstrating superior customer support talents - Prioritizing multiple, concurrent assignments and working with a sense of urgency - Communicating clearly and effectively in both written and verbal formats - Demonstrating a superior willingness to help external and internal customers - Working alongside teammates to best support the needs of the patient population or transferring callers to appropriate team members when applicable - Maintaining accurate and detailed notations for every interaction using the appropriate database for the inquiry - Self-auditing intake activities to ensure accuracy and efficiency for the program - Making outbound calls to patients and/or providers to discuss any missing information as applicable - Assessing patient’s financial ability to afford therapy and providing hands-on guidance to appropriate financial assistance - Ensuring documentation is clear and accurate and stored in the appropriate sections of the database - Tracking any payer/plan issues and reporting any changes, updates, or trends to management - Handling escalations and ensuring proper communication of the resolution within the required timeframe agreed upon by the client - Effectively mediating situations in which parties are in disagreement to facilitate a positive outcome - Concurrently handling multiple outstanding issues and ensuring all items are resolved in a timely manner to the satisfaction of all parties - Supporting the team with call overflow and intake when needed Qualifications - 3-6 years of experience preferred - High School Diploma, GED or technical certification in related field or equivalent experience, preferred Requirements - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify processes to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before payday with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

• Applies knowledge of auditing, accounting, and internal control concepts to evaluate financial and operational business activities. • Demonstrates knowledge of process flows, process documentation, and internal control identification. • Leverages project management skills to define audit monitoring systems that provide efficient visibility to control performance and risk. • Demonstrates strong interpersonal skills to interact with others in a constructive manner that builds trust. • Clearly and accurately documents business processes and related audit findings. • Works closely with Shared Service, Internal Audit, External Audit, and other business partners. • Responsible for evaluating new opportunities to expand continuous monitoring and other improvement activities to assess the appropriateness of existing controls.

• Strengthens Cardinal Health’s talent pipeline by identifying and acquiring talent for executive positions • Stewards the full recruitment lifecycle, including defining talent needs with hiring managers • Conducts internal and external talent searches, contacting and assessing candidates • Presents top candidates to managers, negotiating offers of employment • Manages job postings and new hire data through Workday