Telstra Health

Role Description As a Senior Risk & Fraud Specialist, you’ll support the proactive management of risks and fraud across the Leaving Violence Program by assisting with: - Risk assessments - Fraud monitoring - Incident management - Continuous improvement initiatives Working closely with operational leaders, stakeholders, and the Senior Risk & Fraud Manager, you’ll help support a strong risk and integrity culture while ensuring activities align with enterprise risk and fraud frameworks. This role suits someone who enjoys: - Analytical problem solving - Stakeholder engagement - Governance - Working in a fast-paced, purpose-driven environment What you’ll be doing: - Supporting the management, investigation, and reporting of suspected fraud cases within the Leaving Violence Program - Working with the business to identify, assess, and document risks across the program - Assisting risk owners to develop, implement, and monitor risk treatments and controls - Maintaining and updating the LVP Risk Register in line with enterprise frameworks and governance requirements - Conducting risk reviews and supporting risk workshops across the business - Reviewing the effectiveness of controls and supporting improvement initiatives - Identifying emerging risks, incidents, and control weaknesses and escalating where appropriate - Supporting incident and issue management activities, including root cause analysis and corrective actions - Performing data analytics and monitoring activities to identify anomalies, trends, and potential fraud indicators - Supporting fraud awareness, education, and proactive risk management initiatives - Partnering with internal stakeholders to support risk and compliance activities - Assisting with risk and fraud reporting activities as required Qualifications - 5+ years’ experience in a Risk role, including developing and leading compliance and assurance activities across an organisation - Degree qualification in finance, science, data analytics, or a related field desirable - Extensive experience in risk management and operating within Risk and Compliance Frameworks and Policies - Experience developing and implementing compliance frameworks, governance frameworks, and monitoring reports - Strong analytical and problem-solving capability - Exceptional communication and influencing skills - Strong judgement, integrity, and collaborative mindset - Ability to engage effectively with diverse stakeholders - Continuous process improvement mindset - Proactive, resilient, and commercial approach with the ability to navigate complex matters and make informed decisions - Experience with fraud within a financial or health organisation desirable - Experience using Salesforce, reporting systems, or related platforms desirable Benefits - Free Telstra mobile & plan (eligible employees only) - 25% off Telstra products & services - 16 weeks paid gender-equal parental leave + extra leave options - Career breaks, study support & ongoing learning programs - Free 24/7 professional support for you & your family - Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

Employee leadership, engagement and motivation: - Provide supervision and operational support to a team of up to 25 counsellors over a 24/7 roster. - Monitor to the wellbeing of counsellors and ensure their participation in scheduled supervision, coaching and learning and development activities. - Create a positive, inclusive, and supportive work environment that fosters teamwork, collaboration, and high levels of employee engagement. - Recognise and reward individual and team performance to boost motivation and morale. - Address and resolve employee concerns, conflicts, or issues promptly and effectively, promoting a healthy and productive workplace. Service user satisfaction and advocacy: - Foster a culture of high quality, trauma informed and person-centred support. - Ensure counsellors respond positively to service user feedback and accurately document it in the designated reporting system/platform. - Engage counsellors in reflective discussions to garner insights on service users’ needs and expectations, in order to inform and strengthen continuous quality improvement measures. Operational excellence and compliance: - Uphold and ensure compliance with company policies, procedures, and standards within the team, ensuring compliance with EEO, HS&W, privacy, and other relevant regulations. - Manage scheduling compliance, distribute resources effectively, and balance counsellor workloads to achieve service targets while safeguarding quality service standards and staff wellbeing. - Collaborate with other departments and stakeholders to align call centre operations with overall business objectives and strategies. Conflict resolution and team cohesion: - Proactively identify and address potential conflicts or interpersonal issues within the team, utilising effective communication and problem-solving skills to facilitate resolution. - Foster a culture of open communication and collaboration, encouraging team members to share ideas, feedback, and concerns in a constructive manner. - Organise regular team-building activities and initiatives to strengthen relationships and enhance overall team cohesion. Implementing HR structures and policies: - Collaborate with the People & Culture department to ensure that all relevant HR structures, policies, and procedures are effectively imbedded, communicated and consistently implemented within the team. - Assist in the development and revision of HR policies that directly impact the 1800RESPECT Counselling Services team, providing insights and recommendations based on team feedback and industry best practices. - Participate in the roll-out of new HR initiatives or programs, ensuring proper adoption and integration within the team. Why join Telstra Health: We have a flexible work environment so you can work from the comfort of your own home. Embrace the freedom and flexibility to tailor your working hours to fit your personal needs and ambitions across our 24/7 roster. Avenues for growth and stepping into other roles. 30% discount on Telstra services including home broadband and post-paid mobiles. Free 24/7 professional and confidential support for you and your family through EAP Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTQIA+ across all of Australia. What’s next? If this sounds like the role for you, then click on the apply button now. Our selection process involves: Application review Detailed roster conversation with us A 30-minute virtual interview with our Clinical team Online assessments (Computer skills) and Pre-employment checks If you would like more information about the position, please email us on recruitment@health.telstra.com. Applications will be assessed and shortlisted as they are received so apply today! We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Why join Telstra Health: We have a flexible work environment so you can work from the comfort of your own home. Embrace the freedom and flexibility to tailor your working hours to fit your personal needs and ambitions across our 24/7 roster. Avenues for growth and stepping into other roles. 30% discount on Telstra services including home broadband and post-paid mobiles. Free 24/7 professional and confidential support for you and your family through EAP Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTQIA+ across all of Australia. What’s next? If this sounds like the role for you, then click on the apply button now. Our selection process involves: Application review Detailed roster conversation with us A 30-minute virtual interview with our Clinical team Online assessments (Computer skills) and Pre-employment checks If you would like more information about the position, please email us on recruitment@health.telstra.com. Applications will be assessed and shortlisted as they are received so apply today! We are a Circle Back Initiative Employer – we commit to respond to every applicant.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon. Learn more about how Telstra Health is improving lives through digitally-enabled care here.