Authenticom is a remote-first company with headquarters in La Crosse, Wisconsin, and team members across the US and Canada. We believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated.
Implementation Specialist
Location
United States + 1 moreAll locations: United States | Canada
Posted
5 days ago
Salary
$20 - $25 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Implementation Specialist
Authenticom
Role Description Authenticom is seeking a Technical Implementation Specialist to support the setup, onboarding, and ongoing maintenance of dealership data integrations. This role serves as a key point of contact for dealerships and vendors, helping ensure customer data is accurately configured, validated, and maintained. The ideal candidate enjoys solving problems, learning new software systems, and helping customers succeed. You'll work with dealership personnel, software vendors, and internal teams to configure integrations, troubleshoot issues, complete onboarding activities, and ensure a high-quality customer experience. This role is ideal for candidates with experience in automotive dealerships, software support, customer success, implementation coordination, technical customer service, or related roles. What You'll Do - Implementation & Onboarding - Configure dealership data integrations and assist with implementation activities. - Complete setup, validation, and quality control checks to ensure accurate data processing. - Manage onboarding tasks and coordinate implementation requirements with dealerships and vendors. - Support order fulfillment activities and ensure customer setups are completed accurately and on time. - Customer Support & Troubleshooting - Respond to customer inquiries via phone, email, and chat. - Troubleshoot data, software, and configuration-related issues. - Work with dealerships and internal teams to resolve onboarding and integration concerns. - Escalate complex technical issues when necessary while maintaining ownership of customer communication. - Automotive Systems Support - Assist dealerships using Dealer Management Systems (DMS) such as: - CDK - Reynolds & Reynolds - Dealertrack - Other dealership software platforms - Guide dealership personnel through setup requirements and data export procedures. - Help customers understand integration requirements and best practices. - Documentation & Collaboration - Document customer interactions, troubleshooting activities, and resolutions within Salesforce and related systems. - Maintain accurate case records and implementation notes. - Collaborate with Sales, Technical Support, Customer Success, and other internal teams. - Assist with dealer onboarding, data feed approvals, and synchronization issues. - Operational Excellence - Prioritize and complete work according to service level agreements (SLAs) and department standards. - Maintain high levels of accuracy, responsiveness, and customer satisfaction. - Identify opportunities to improve processes and customer experience. Qualifications - Minimum 2 years of experience in customer support, technical support, implementation support, dealership operations, software support, or a related customer-facing role. - Minimum 1 year of successful remote work experience. - Strong troubleshooting and problem-solving skills. - Experience using Microsoft Office or Google Workspace. - Intermediate to advanced Excel skills, including filtering, sorting, and working with data files. - Experience using Salesforce, CRM software, or ticketing systems. - Strong written and verbal communication skills. - High school diploma or equivalent. Preferred Qualifications - Experience working in the automotive retail technology vertical. - Experience supporting dealership software, Dealer Management Systems (DMS), or automotive technology platforms. - Experience with CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar systems. - Associate's degree, technical certification, or related education. - Experience supporting SaaS or software-based products. Benefits - Medical, dental, and vision insurance - Paid holidays - Paid time off - Volunteer time off - Wellness activities - Birthday time off - Remote-first work environment - Professional development opportunities Equal Opportunity Employer Authenticom is committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences. Applicants must be authorized to work in the United States or Canada. Visa sponsorship is not available for this position.
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