Authenticom

Role Description The Authenticom Group has the platform, the products, the team, and the compensation structure aligned for growth. What we don't have is dedicated program management to ensure that the company-wide initiatives we commit to actually land on time, on scope, and on budget. This is a new role reporting directly to the COO. You'll be the single point of accountability for cross-functional initiative delivery across the entire organization, taking our departmental plans and turning them into coordinated, executed outcomes. What You’ll Do - Drive Cross‑Functional Program Delivery - Own the tracking and delivery of company‑wide initiatives across every major function - Maintain a real‑time portfolio view of status, milestones, dependencies, risks, and resource needs - Partner with department heads to pressure‑test plans, identify gaps, and surface friction early - Keep teams aligned on scope, timelines, and success criteria - Manage Dependencies & Risks Before They Become Blockers - Identify cross‑functional dependencies proactively and resolve them quickly - Surface risks early with clear mitigation paths and decision options - Facilitate alignment across stakeholders with competing priorities - Provide Executive‑Level Visibility - Deliver concise, honest status updates on a predictable cadence - Translate operational detail into executive‑ready insights: what’s on track, what’s at risk, what needs a decision - Maintain leadership dashboards that show real‑time execution health - Improve Processes & Systems - Build lightweight, scalable program management practices that fit a high‑growth environment - Partner with IT and Operations to optimize tools like Salesforce, Jira, Confluence, and Google Workspace - Champion a culture of honest commitments, realistic planning, and proactive communication - Lead High‑Impact Strategic Initiatives - Directly lead select cross‑functional initiatives end‑to‑end (product launches, acquisition integrations, major customer deployments, strategic partnerships) - Support leadership in building business cases for investments, hiring, budget, tools, or acquisitions - Drive clarity, alignment, and execution discipline on initiatives with high strategic or customer impact Qualifications - 5+ years of program management or equivalent cross-functional leadership experience at a SaaS, technology, or operationally complex company - Demonstrated track record of successfully delivering multi-stakeholder, cross-functional initiatives end-to-end - Experience managing up to executives and across peer-level department leaders - Comfort with ambiguity — ability to define structure where none exists without over-engineering - Strong written and verbal communication skills — able to translate operational detail into clear executive narratives Requirements - Bias toward action and delivery over process for its own sake - Intellectually honest, surfaces hard truths early rather than letting timelines slip - Collaborative but willing to hold people accountable to their commitments - Systems thinker — sees where individual decisions compound into outcomes - Comfortable working at pace with autonomy Nice to Have - Experience in automotive retail, data integration, or adjacent B2B industries - PMP, Agile, or equivalent certifications (not required — practical experience matters more) - Experience with Salesforce, Jira, Confluence, and Google Workspace - Experience supporting SOC 2 compliance programs or similar operational frameworks - Prior experience standing up a PMO function from scratch Who You Are - A natural orchestrator who thrives in ambiguity and brings structure to complexity - A strong communicator who can translate between executives, technical teams, and customer‑facing functions - A systems thinker who sees the whole board — risks, dependencies, and opportunities - A calm, credible operator who builds trust quickly and drives alignment without drama - Someone who loves making organizations faster, clearer, and more effective Benefits - Full suite of benefits including medical, dental, and vision - Paid holidays - Time off for volunteering - Wellness activities - Your birthday off Company Description Authenticom believes in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated. All applicants must prove eligibility to work in the United States or Canada (no Visa sponsorship).

Role Description We are seeking a highly motivated and experienced individual with remote work experience to fulfill the role of Implementation Specialist (Data Integration). This role will manage the complete lifecycle of client data integrations and is critical for ensuring seamless data flow, from initial configuration and order fulfillment to daily troubleshooting and quality control. You will serve as a technical bridge between our platform and automotive dealerships, providing both high-level system configuration, case documentation in Salesforce, and direct user training. This role is pivotal to ensuring quality service across all client interactions. As the primary technical contact, you will resolve client inquiries across phone, email, and chat to ensure high satisfaction. You’ll act as a vital bridge between customers and internal teams, proactively identifying service improvements to foster long-term loyalty and exceptional service. Key Responsibilities - Technical Integration Management: Configure data import processes and perform initial Quality Control (QC) checks to ensure data integrity. - System Expertise: Manage order fulfillment and case tickets in Salesforce for major automotive Dealer Management Systems (automotive ERP), including CDK, Reynolds & Reynolds, and DealerTrack. - Dealer Training & Consultation: Advise dealerships on requirements for product setups and train them on data export procedures for Dealer Management Systems that require a person in the loop. - Operational Excellence: Prioritize and complete daily cases according to Services Level Agreements and department policies. - Communication & Support: Maintain high-quality service standards through phone, email, and chat interactions with dealers and vendors. - Documentation & Tracking: Record all client interactions, including questions, concerns, and actions taken, within Salesforce and the company ticketing system, when appropriate. - Team Collaboration: Collaborate with internal departments such as sales and technical support to ensure customer needs are met efficiently. Provide backup support for allied technical teams by assisting with dealer onboarding, data feed approvals, and resolving delays in data synchronization. Qualifications - Remote Experience: Minimum one (1) year of experience of being highly productive in a remote work environment. - Experience: A minimum of three (3) years of experience in technical customer contact or customer service. - Education: High school diploma or equivalent is required. Technical certificates or an Associate’s Degree in Business Management or IT is preferred. - Technical Proficiency: Must be proficient in various data formats and applications therein. Experience with Microsoft and/or Google Office Suite, with a high degree of expertise in Excel. Salesforce experience required. - Communication Skills: Exceptional phone etiquette and a high command of both verbal and written communication. Desired Skills & Competencies - Conflict Resolution: Ability to handle variety in tasks and show empathy and patience during problem-solving or negotiations. - Independent Learning: Able to ingest training lessons, then self-guide with training materials. - Adaptability: Comfortable working in a fast-paced environment while multi-tasking effectively. - Analytical Thinking: Proactive in identifying and sharing areas for product or process improvements. - Confidentiality: Demonstrated ability to maintain sensitive client information. Benefits - Medical, dental, and vision insurance. - Paid holidays. - Time off for volunteering. - Wellness activities. - Birthday time off. Company Description Authenticom is a remote-first company with headquarters in La Crosse, Wisconsin, and team members across the US and Canada. We believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated.