Learning Technologies Group plc

• Work on tech stacks maintaining, developing, and supporting applications • Collaborate with your team using lean product development • Make decisions, iterate, and learn

• Partner with the Business Consultant regarding EEO, Affirmative Action, and workforce analytics strategies. • Utilize proprietary software to generate standard or custom reporting which analyzes employer workforce, hiring, promotion, termination and compensation trends and other government reporting (EEO-1 & VETS). • Strategize with internal and external clients concerning regulatory, business and industry best practices. • Engage with OFCCP, EEOC and other industry organizations. • Analyze data sets for completeness and accuracy, while documenting discrepancies. • Ensure the consistency, integrity and accuracy of data across all client files. • Execute defined checks and balances and formulate additional client specific validation points. • Synthesize information and provide recommendations to the Project Team. • Follow established Data Analytics processes and procedures. • Maintain project documentation including project calendars, project notes, and time tracking. • Collaborate with Project Team regarding project status, risk, and opportunities. • Recommend process improvement, solutions and procedural changes internally.

• Combine software and systems engineering in a cloud environment to help build and run large-scale, distributed and fault-tolerant systems • Deliver eLearning services to over a thousand clients, comprising almost 4 million users worldwide • Using scripting, automation and Infrastructure as a Code (IaC) to continuously improve the reliability, scalability, and performance of applications and services deployed on AWS • Performance tuning and configuration of MySQL, Linux system and application parameters supporting highly concurrent web stacks • Configure and manage systems through code using configuration management and IaC templating software such as Ansible, Terraform, Puppet, Chef, etc. • Providing top tier support to issues escalated from the Customer Success support team and interface with development teams to hand-off application issues • Engaging with development teams on the design, deployment, capacity needs and operations of microservices • Install and troubleshoot learning management systems including Moodle™ along with related plugins, modules, and 3rd party configurations • Providing advanced technical support to clients via email, phone, or other methods by identifying problems, researching answers, and guiding support team through appropriate steps to provide the best possible customer experience • Documenting procedures and share knowledge base articles throughout problem resolution and architecture development processes • Monitoring the availability, performance and health of production systems in support of meeting service level objectives using monitoring systems such as Icinga, New Relic, Prometheus, Grafana, CloudWatch, OpsGenie and PagerDuty • Participating in emergency incident response on-call rosters • Practicing blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue

• Review large datasets (in the order of several thousand rows) within Excel or Google Sheets, examining records on a line-by-line basis. • Open, review, and interpret supporting PDF documentation, including customer records and invoices, and reconcile their contents against corresponding system entries. • Identify and correct discrepancies, missing information, duplicate records, and other data quality issues, in line with documented procedures. • Escalate ambiguous, unusual, or out-of-scope cases to the project lead for review. • Maintain accurate and timely records of work completed, changes made, and outstanding items, to support project tracking and reporting. • Deliver consistent quality and productivity throughout the duration of the engagement.

• Build, maintain, and improve reports and dashboards in Google Sheets that Sales, Customer Success, Finance, and Supports teams rely on to understand business health and inform decision making (pipeline health coverage, ARR movements, key SaaS metrics like NRR, LTV, CAC:LTV ratio and so on). • Support mission critical work around budget modelling, forecasting and timely commissions calculations. • Own data clean-up, deduplication, and enrichment across Salesforce: accounts, contacts, opportunities, subscriptions, and many custom objects we use to track engagement and sales • Write and maintain macros (VBA) and Google Apps Script to automate recurring reporting, data validation, and tool creation. • Investigate data quality issues end-to-end: trace where bad data originates (manual entry, integrations, imports), propose process or system fixes, and implement them. • Partnering with Sales, RevOps, Customer Success, Finance, and Delivery leaders in order to translate ambiguous requirements into clear analyses with clear answers. • Document data definitions, ownership, and report logic so the team isn't dependent on whoever built the sheet last. • Support ad-hoc analysis and contribute to larger data and reporting projects

• Collect, analyze, and interpret sales data to identify trends and performance gaps. • Develop and maintain reports and dashboards in Salesforce. • Support sales reps with pricing, renewals, and deal structuring questions. • Maintain account ownership and opportunity data. • Track purchase orders (POs), invoices, and payment status. • Maintain partner records and commission tracking. • Assist in sales forecasting by analyzing pipeline progression and deal velocity. • Support internal tracking of deals post-close. • Respond to day-to-day requests from the sales team. • Help maintain documentation and internal processes.

• Drafting, negotiating and closing complex (buyer and vendor) commercial agreements, including Software-as-a-Service Agreements, Software Licensing Agreements, Data Protection Agreements, Content Licensing Agreements, Professional Services Agreements and Partner Agreements. • The different risk profiles of our various businesses require a good business understanding and solid judgement.

• Drafting, negotiating and closing complex (buyer and vendor) commercial agreements, including Software-as-a-Service Agreements, Software Licensing Agreements, Data Protection Agreements, Content Licensing Agreements, Professional Services Agreements and Partner Agreements. • Different risk profiles of our various businesses require a good business understanding and solid judgement.

• Responsible for day-to-day administration, maintenance, and optimization of the NetSuite ERP platform • Set up, deactivate, and manage users, roles, and permissions within NetSuite • Monitor and maintain data quality, including customer and vendor data cleansing, de-duplication, and record accuracy • Assist with the creation and maintenance of new General Ledger (GL) accounts • Provide timely support to resolve system issues, incidents, and errors • Assist with configuration changes, customisations, and system optimisations to improve efficiency and user experience • Support the creation and maintenance of saved searches, dashboards, and custom reports • Provide support for third-party applications and integrations connected to NetSuite • Assist with system testing, enhancements, upgrades, and user acceptance testing (UAT)

• Combine software and systems engineering to help build and run large-scale, distributed and fault-tolerant systems • Using automation and Infrastructure as a Code (laC) to continuously improve the reliability, scalability, and performance of services deployed on AWS • Performance tuning and configuration of both Linux system and application parameters supporting highly concurrent web stacks • Manage infrastructure through code using configuration management and laC templating software such as Terraform and Puppet • Documenting procedures and knowledge base articles throughout problem resolution and architecture development processes • Monitoring the availability, performance and health of production systems in support of meeting service level objectives using monitoring systems such as Icinga, Prometheus, Grafana, CloudWatch, and Loki • Participating in emergency incident response on-call rosters • Practicing blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue