• Monitoring customer tickets submitted by clients; • Managing the backlog, identifying and reinforcing deadlines with interface teams and preparing responses to the client; • Analyzing incoming tickets and routing cases to other CX areas; • Handling potential customer dissatisfaction, focusing on recovery to maintain and reinforce VOLL's quality standards; • Supporting the client's point of contact with questions, assistance, and tool adjustments;

Role Description At H2 Health Kids, we believe great care begins with great clinicians. As a remote Board Certified Behavior Analyst (BCBA), you will provide high-quality, evidence-based Applied Behavior Analysis (ABA) services while collaborating virtually with children, families, and interdisciplinary care teams. This role offers the flexibility of working from home while delivering meaningful clinical support and helping improve the lives of children and their families. Our clinicians primarily serve children with autism spectrum disorder and related developmental diagnoses. We focus on improving communication, social skills, adaptive behavior, emotional regulation, and functional independence through individualized ABA programming, caregiver coaching, and collaborative care. Through telehealth and remote clinical support, you'll play an essential role in delivering accessible, patient-centered ABA services. - Conduct functional behavior assessments (FBAs) and develop individualized behavior intervention plans (BIPs) - Provide clinical oversight and supervision to BCaBAs and Registered Behavior Technicians (RBTs) - Monitor client progress and adjust treatment plans based on data-driven outcomes - Collaborate with families to ensure consistency and carryover across environments - Partner with interdisciplinary team members including SLPs, OTs, and PTs - Maintain accurate and timely documentation in accordance with regulatory and payer guidelines - Contribute to a culture of clinical excellence and professional growth - Model treatment plan implementation by working directly with clients to demonstrate strategies, ensure treatment fidelity, and support skill generalization - Model treatment plan implementation through virtual coaching, consultation, and direct client interaction as appropriate to support treatment fidelity and successful outcomes Qualifications - Master’s degree in Applied Behavior Analysis, Psychology, Education, or related field - Active Board Certified Behavior Analyst (BCBA) certification - Active state licensure (if applicable) - Strong leadership, communication, and clinical decision-making skills - Commitment to compassionate, family-centered and ethical ABA services Requirements - Compensation ranging from: $78,000 -$95,000 per year - Performance-based bonus opportunities Benefits - Medical, dental, and vision insurance - Generous PTO and paid holidays - 401(k) with company match - Tuition loan reimbursement - Health Savings Account (HSA) and Flexible Spending Account (FSA) - Employee Assistance Program (EAP) - Company-paid life insurance - Additional voluntary benefit options Company Description - Monday-Friday schedule with flexible scheduling opportunities - Access to Scribe AI-powered documentation technology - Manageable caseload expectations - Live CEUs and professional development through H2U - Leadership development and career advancement opportunities - Collaborative, clinician-led culture - Strong administrative support - Employee recognition programs

• Installation, configuration and administration of databases, following best practices; • Ensure the proper operation of the IT management system; • Propose and implement improvements to databases; • Support the development of database automation; • Develop database automations and ensure continuity of the processes; • Monitor and handle events and alerts from environment control tools and review monitoring consoles; • Identify, analyze and remediate vulnerabilities and security gaps in information assets; • Perform and support internal and external audits; • Be responsible for and participate in projects; • Monitor company communication channels and provide support and assistance to users; • Document all executed actions in tasks and keep backlog tools up to date; • Contribute to creating and updating procedures, standards and policies, as well as other environment documentation; • Plan area actions and projects by estimating costs and presenting to senior management; • Ensure applicability of the area’s processes, standards and policies; • Improve internal processes by applying market frameworks.

• Develop and implement Machine Learning, deep learning and other AI solutions. • Prototype and test AI models to address specific business problems. • Analyze logs and usage metrics of AI models to identify failures, unexpected behaviors, or opportunities to improve the user experience. • Participate in research on new AI methods and technologies to keep the company at the forefront of the industry. • Perform functional tests after adjustments or deployments to ensure interactions and flows are correct. • Document processes, methodologies and results of AI projects in a clear and accessible manner. • Contribute to the design of business process solutions using AI.