Unifique

• Work with the monitoring team and user support on information security matters; • Monitor security consoles; • Manage changes, risks and information security and privacy incidents; • Identify and address gaps; • Support and perform audits (internal and external); • Investigate alert events and implement security improvements in the IT environment; • Map, adapt and improve processes to drive continuous improvement; • Develop and review procedures, standards and policies; • Implement and promote industry best practices related to information security and cybersecurity; • Foster an information security culture through training, workshops and capacity building; • Support and assist company departments, promoting integration across teams and business units; • Coordinate the team's communications group; • Activate support teams when needed.

• Network and systems monitoring • Collaborate with other support teams (N2/N3) and engineering to resolve critical incidents • Perform initial diagnostics for network or system issues following procedural guides • Resolve low-complexity incidents (N1), such as service restarts or basic connectivity checks • Escalate more complex incidents to higher-level support analysts (N2/N3) • Log, update, and track incident tickets and service requests