• Build and maintain SKU-level demand forecasts and national/state-level supply plans across all platforms (wholesale, DTC, and retail) • Collaborate with the Director of Demand Planning to ensure forecasted supply plans are achievable and to prevent shortages or inventory cuts • Monitor Days on Hand (DOH) and supply plan health by SKU, flagging shortage or overstock risk before it impacts fulfillment • Track forecast vs. actual variance and adjust supply plans accordingly • Reconcile production POs issued to co-manufacturers against the supply plan and production schedule, flagging discrepancies for resolution • Collaborate with the Product team to obtain timely co-manufacturer inventory reports, ensuring supply plans and ERP records stay accurate and up to date • Collaborate with the Supply Chain team on supply plan adjustments needed due to raw material or packaging availability • Generate shipment plans from co-manufacturers to 3PLs, in line with Product's clear-to-ship protocols, to keep all revenue channels (wholesale, DTC, retail) adequately stocked • Ensure both the 3PL OMS and ERP platform are updated and reflect accurate inventory allocation by node • Partner with the Logistics Specialist to align shipment plans with rate shopping to keep costs down • Assist the Logistics Manager and Demand Planner with KPI logging and reporting • Review demand and supply planning data to identify and eliminate redundant processes, improving forecasting accuracy and efficiency

• Own annual revenue planning and monthly forecasting for enterprise customers. • Build growth scenario models (upsell potential, pricing elasticity) and churn risk simulations. • Conduct margin analysis by customer segment and service tier. • Design and maintain the lead-to-cash workflow for renewals and expansions within HubSpot. • Manage forecast process (stage progression, commit vs. best-case) and opportunity stage governance. • Coordinate with Deal Desk on non-standard renewal pricing and contract terms. • Document all workflows and orchestrate cross-functional handoffs (Sales to Account Management to Customer Success). • Build and maintain executive Power BI dashboards tracking: • Pipeline Health (coverage, velocity, win rates) • Retention (NRR, GRR, churn by segment) • Productivity (attainment, time-to-close) • KPI Governance (define metrics, data dictionaries, and cadence) • Serve as the HubSpot RevOps Subject Matter Expert. • Implement AI workflow orchestration within HubSpot. • Leverage Power BI for predictive modeling, churn probability, Customer Lifetime Cycle (CLV), using DAX and integrated datasets.

• Monitoring customer tickets submitted by clients; • Managing the backlog, identifying and reinforcing deadlines with interface teams and preparing responses to the client; • Analyzing incoming tickets and routing cases to other CX areas; • Handling potential customer dissatisfaction, focusing on recovery to maintain and reinforce VOLL's quality standards; • Supporting the client's point of contact with questions, assistance, and tool adjustments;

Role Description At H2 Health Kids, we believe great care begins with great clinicians. As a remote Board Certified Behavior Analyst (BCBA), you will provide high-quality, evidence-based Applied Behavior Analysis (ABA) services while collaborating virtually with children, families, and interdisciplinary care teams. This role offers the flexibility of working from home while delivering meaningful clinical support and helping improve the lives of children and their families. Our clinicians primarily serve children with autism spectrum disorder and related developmental diagnoses. We focus on improving communication, social skills, adaptive behavior, emotional regulation, and functional independence through individualized ABA programming, caregiver coaching, and collaborative care. Through telehealth and remote clinical support, you'll play an essential role in delivering accessible, patient-centered ABA services. - Conduct functional behavior assessments (FBAs) and develop individualized behavior intervention plans (BIPs) - Provide clinical oversight and supervision to BCaBAs and Registered Behavior Technicians (RBTs) - Monitor client progress and adjust treatment plans based on data-driven outcomes - Collaborate with families to ensure consistency and carryover across environments - Partner with interdisciplinary team members including SLPs, OTs, and PTs - Maintain accurate and timely documentation in accordance with regulatory and payer guidelines - Contribute to a culture of clinical excellence and professional growth - Model treatment plan implementation by working directly with clients to demonstrate strategies, ensure treatment fidelity, and support skill generalization - Model treatment plan implementation through virtual coaching, consultation, and direct client interaction as appropriate to support treatment fidelity and successful outcomes Qualifications - Master’s degree in Applied Behavior Analysis, Psychology, Education, or related field - Active Board Certified Behavior Analyst (BCBA) certification - Active state licensure (if applicable) - Strong leadership, communication, and clinical decision-making skills - Commitment to compassionate, family-centered and ethical ABA services Requirements - Compensation ranging from: $78,000 -$95,000 per year - Performance-based bonus opportunities Benefits - Medical, dental, and vision insurance - Generous PTO and paid holidays - 401(k) with company match - Tuition loan reimbursement - Health Savings Account (HSA) and Flexible Spending Account (FSA) - Employee Assistance Program (EAP) - Company-paid life insurance - Additional voluntary benefit options Company Description - Monday-Friday schedule with flexible scheduling opportunities - Access to Scribe AI-powered documentation technology - Manageable caseload expectations - Live CEUs and professional development through H2U - Leadership development and career advancement opportunities - Collaborative, clinician-led culture - Strong administrative support - Employee recognition programs