Role Description The Program Operations Associate is a cross-functional role that supports the administrative and operational needs of the Program team, with a focus on enabling effective coordination across AmeriCorps and Department of Labor contract work, Network Engagement, grants management, and organization-wide convenings and events. This role is designed to increase efficiency, alignment, and execution across multiple program departments by providing project coordination, logistical support, and systems management. The Operations Associate plays a key role in ensuring that teams are well-organized, deadlines are met, and events and initiatives run smoothly. This position supports the full Program team (DOL Program Impact, AmeriCorps, Network Engagement) and its leaders, including network convenings and cross-department initiatives. The role requires strong organization, sound judgment, clear communication, and the ability to manage multiple priorities in a collaborative, fast-paced environment. Qualifications - 2-3+ years of relevant experience in operations, coordination, administration, and/or program support. - Experience supporting multiple teams, projects, or departments in a fast-paced environment. - Strong organizational and project management skills with excellent attention to detail. - Experience supporting events, trainings, or convenings. - Familiarity with Microsoft 365 and other collaboration and tracking tools. - Familiarity with AI tools and a willingness to learn in an evolving space. Requirements - Provide day-to-day administrative and coordination support across Program departments, including DOL Program Impact, AmeriCorps, and Network Engagement. - Track deliverables, timelines, and milestones across projects and track follow-through on key deadlines for program leaders. - Coordinate internal workflows, meetings, and communications to keep work aligned across teams. - Maintain documentation, trackers, shared tools, and files to support efficient program operations. - Support grant- and contract-related administrative needs and other operational priorities as assigned. - Serve as a coordination point across program teams and help maintain alignment of priorities and timelines. - Support onboarding, internal communication flows, and cross-team process improvements. - Help streamline recurring processes, including quarterly standups, program dashboards, and Quarterly Trends meetings, among others. - Contribute to strong collaboration across the broader Program team. - Support shared systems and tools, including Microsoft 365, trackers, and file systems. - Identify opportunities to improve workflows, documentation practices, and team organization leading to greater impact. - Support data tracking and reporting needs across programmatic initiatives. - Promote consistency and accuracy in documentation and administrative processes. - Coordinate logistics for convenings, trainings, and events, in-person, hybrid, and virtual. - Manage scheduling, vendors, materials, participant communications, and other event operations. - Support the development of run-of-show materials and execution of meetings and convenings. - Track participation and support post-event follow-up, documentation, and next steps. - Utilize AI tools responsibly, ethically, and effectively in alignment with YouthBuild Global’s AI Acceptable Use Policy. - Ensure the accuracy, confidentiality, and appropriate use of AI-generated content in internal and external communications, documents, and materials. - Identify, document, and share effective practices for using AI tools to improve efficiency, collaboration, and program operations. Benefits - Medical, dental, and vision insurance - A 401(k) plan with an employer match - Generous paid holidays - Access to our Employee Assistance Program (EAP) for well-being support

• Provide day-to-day administrative and coordination support across Program departments, including DOL Program Impact, AmeriCorps, and Network Engagement. • Track deliverables, timelines, and milestones across projects and track follow-through on key deadlines for program leaders. • Coordinate internal workflows, meetings, and communications to keep work aligned across teams. • Maintain documentation, trackers, shared tools, and files to support efficient program operations. • Support grant- and contract-related administrative needs and other operational priorities as assigned. • Serve as a coordination point across program teams and help maintain alignment of priorities and timelines. • Support onboarding, internal communication flows, and cross-team process improvements. • Help streamline recurring processes, including quarterly standups, program dashboards, and Quarterly Trends meetings, among others. • Contribute to strong collaboration across the broader Program team. • Support shared systems and tools, including Microsoft 365, trackers, and file systems. • Identify opportunities to improve workflows, documentation practices, and team organization leading to greater impact. • Support data tracking and reporting needs across programmatic initiatives. • Promote consistency and accuracy in documentation and administrative processes. • Coordinate logistics for convenings, trainings, and events, in-person, hybrid, and virtual. • Manage scheduling, vendors, materials, participant communications, and other event operations. • Support the development of run-of-show materials and execution of meetings and convenings. • Track participation and support post-event follow-up, documentation, and next steps. • Utilize AI tools responsibly, ethically, and effectively in alignment with YouthBuild Global’s AI Acceptable Use Policy. • Ensure the accuracy, confidentiality, and appropriate use of AI-generated content in internal and external communications, documents, and materials. • Identify, document, and share effective practices for using AI tools to improve efficiency, collaboration, and program operations.

• Own day-to-day management of our annotation vendor relationship, including workload planning, throughput monitoring, and SLA management. • Coordinate annotation batches, scheduling, and delivery timelines across multiple production programs. • Monitor annotation quality and continuously improve labeling accuracy through structured QA processes. • Develop, maintain, and improve annotation SOPs, taxonomies, and documentation. • Build and maintain Python-based workflows for annotation data preparation, API integrations, reporting, and validation. • Partner with ML teams to prioritize annotation work that maximizes model performance. • Track work across Jira and communicate project status, risks, and capacity needs to stakeholders. • Drive operational improvements that reduce annotation turnaround time while maintaining high quality.

• Keep production on schedule across multiple AI content accounts, tracking deliverables, deadlines, and handoffs • Own the weekly rhythm: meeting prep, agendas, notes, and follow-ups, so nothing slips through the cracks • Spot blockers early and help the team clear them before they turn into fire drills • Keep projects moving between creative, automations, and client work • Own and maintain the studio's Notion workspace: hubs, trackers, role docs, and the knowledge base • Keep processes documented and current so the team always has one source of truth • Build and refine templates, databases, and views that make the whole team faster • Maintain trackers and dashboards for content output, account status, and team capacity • Pull together clean status and performance summaries for leadership • Keep the hiring, onboarding, and outreach trackers current • Support onboarding for new hires and contractors: accounts, tools, access, and first-week setup • Coordinate across creative, automations, and client teams to keep work flowing • Take on additional project coordination as the studio grows